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North Star NSCWHC1 Installation And Operation Manual

Demand controlled water conditioner with wi-fi
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Model NSCWHC
How to install, operate
and maintain your
Demand Controlled Water
Conditioner with Wi-Fi
If you have any questions or concerns when
installing, operating or maintaining your
water softener, contact us at:
info@northstarwater.com
www.northstarwater.com
or visit
System tested and certified by NSF International
against NSF/ANSI Standard 42 for the reduction
of chlorine taste and odor, and Standard 44
for hardness reduction, efficiency and the
reduction of barium and radium 226/228,
and certified to NSF/ANSI/CAN Standard 372.
System tested and certified by the
Water Quality Association against CSA B483.1.
Designed, Engineered &
Assembled in the U.S.A.
Manufactured and warranted by
Water Channel Partners
1890 Woodlane Drive
Woodbury, MN 55125
7386295 (Rev. A 5/27/21)

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Summary of Contents for North Star NSCWHC1

  • Page 1 Model NSCWHC How to install, operate and maintain your Demand Controlled Water Conditioner with Wi-Fi If you have any questions or concerns when installing, operating or maintaining your water softener, contact us at: info@northstarwater.com www.northstarwater.com or visit System tested and certified by NSF International against NSF/ANSI Standard 42 for the reduction of chlorine taste and odor, and Standard 44 for hardness reduction, efficiency and the...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Page Specifications & Performance Claims ............2-3 Inspect Shipment .

  • Page 3: Specifications & Performance Claims

    Specifications & Performance Claims SPECIFICATIONS Model NSCWHC Model Code nSHC 11,000 @ 2.6 lbs. Rated Softening Capacity (Grains @ Salt Dose) 24,700 @ 7.8 lbs. 31,100 @ 13.4 lbs. Rated Efficiency (Grains/Pound of Salt @ Minimum Salt Dose) 4,230 @ 2.6 lbs. Water Used During Regeneration @ Minimum Salt Dose 4.3 gal.

  • Page 4: Inspect Shipment

    Inspect Shipment The parts required to assemble and install the unit are Remove and discard (or recycle) all packing materials. included in a bag. Thoroughly check the water soften- To avoid loss of small parts, we suggest you keep the er for possible shipping damage and parts loss.

  • Page 5: Before You Start

    Before You Start = The water softener requires a minimum water flow of 3 gallons per minute at the inlet. Maximum allowable inlet water pressure is 125 psi. If daytime pressure is over 80 psi, nighttime pressure may exceed the maximum. Use a pressure reducing valve if necessary (Adding a pressure reducing valve may reduce the flow).

  • Page 6: Installation Requirements

    Installation Requirements LOCATION REQUIREMENTS PLUMBING CODES Consider all of the following when selecting an installa- All plumbing must be completed in accordance with tion location for the water softener. national, state and local plumbing codes. = Do not locate the water softener where freezing In the state of Massachusetts: The Commonwealth temperatures occur.
  • Page 7 Installation Requirements VALVE DRAIN REQUIREMENTS 1/4” NPT Thread Barbs for 3/8” Using the flexible drain hose (included), measure and I.D. Tubing cut to the length needed. Flexible drain hose is not Hose Clamp allowed in all localities (check your plumbing codes). If local codes do not allow use of a flexible drain hose, a Drain Hose rigid valve drain run must be used.

  • Page 8: Installation Instructions

    3. Make sure the turbine assembly spins freely in the "out" port of the valve (See Figure 10). 1. North Star models are factory assembled. During 4. If not already done, put a light coating of silicone installation, unsnap and remove the top cover, grease on the single bypass valve o-rings.
  • Page 9 Installation Instructions TYPICAL INSTALLATION (with optional motorized water shutoff valve) Hard Water Soft 1” NPT Water To Outside Pipe Nipple Faucets (not included) Water Softener Plug into Controller Valve Pipe Optional Motorized Water Shutoff Valve 1” NPT Sweat Controller (not included with Adaptor (not water softener) included)
  • Page 10 Installation Instructions COMPLETE INLET AND OUTLET PLUMBING Top Cover Nozzle & Venturi Assembly Measure, cut, and loosely assemble pipe and fittings from the main water pipe to the inlet and outlet ports of Brine Tank Salt Lid the water softener valve. Be sure to keep fittings fully Overflow together, and pipes squared and straight.
  • Page 11 Installation Instructions COLD WATER PIPE GROUNDING INSTALL SALT STORAGE TANK OVERFLOW HOSE CAUTION: The house cold water pipe (metal only) is often used as a ground for the house 1. Measure, cut to needed length and connect the 3/8” electrical system, The 3-valve bypass drain line (provided) to the salt storage tank overflow type of installation, shown in Figure 8, elbow and secure in place with a hose clamp.
  • Page 12 Installation Instructions RINSE OUT CARBON FINES SANITIZE THE WATER SOFTENER / SANITIZE AFTER SERVICE Small particles of carbon filtration material are generat- ed during manufacturing and shipping, which will exit Care is taken at the factory to keep your unit clean and the media tank with the first water flow.
  • Page 13 Installation Instructions TEST FOR LEAKS To check for leaks, complete the following steps: 1. Fully open two nearby cold water faucets down- If removing stream from the water softener. clips... 2. Observe steady flow from both faucets. 3. After about three minutes, open a hot water faucet for about one minute, or until all air is expelled, and then close this faucet.

  • Page 14: Programming The Water Softener

    Programming the Water Softener UP button Display DOWN button SELECT button RECHARGE CONNECTION button STATUS light FIG. 16 PROGRAM THE SOFTENER 2. When the correct time is displayed, press the SELECT button, and the display will change to When the power supply is plugged into the electrical show the “Hardness”...
  • Page 15 Programming the Water Softener STEP 3. SET RECHARGE (REGENERATION) STEP 5. SET SALT LEVEL START TIME If you completed the previous step, the words “SET SALT LEVEL" should show in the display. If you completed the previous step, the words “SET Otherwise, press the SELECT button until they do.
  • Page 16 Programming the Water Softener EXTRA RECHARGE PROGRAM MEMORY Sometimes, a manually initiated recharge (regenera- If electrical power to the softener goes off, the time tion) may be desired, or needed. Two examples are: display is blank but the electronic controller keeps the correct time for several hours.

  • Page 17: Connecting The System To Wi-Fi

    Connecting the System to Wi-Fi STEP 1. DOWNLOAD THE iQua™ APP STEP 3. PUT WATER SOFTENER CON- TROL INTO CONNECT MODE Go to the App Store or Google Play and download the iQua™ app. This must be installed on your 1.
  • Page 18 WCD, followed by a serial number. your softener. This will be displayed on the This is your North Star water softener. Select it “Devices” list when you sign in to the app. After and the screen changes to Pairing Your Device.

  • Page 19: Controller Features

    Controller Features OPTIONAL SETTINGS: California Efficiency Requirement SALT EFFICIENCY Your North Star Water Softener has a “High CLEAN FEATURE Efficiency” feature that can be set ON or OFF. CLEAN FEATURE MINUTES This softener is shipped with the efficiency fea- ture set OFF, which will utilize the maximum...
  • Page 20 Controller Features 4. Press SELECT again to display the “Recharge 12 OR 24 HOUR CLOCK: All time displays are Days” screen. shown in 12 hour (AM/PM) time format at the default setting. If 24 hour time format is de sired, set to 24 hr by pressing the UP button.
  • Page 21 Controller Features 8. Press SELECT again to display the “SET CTRL” 9. Press SELECT when the desired selection is dis- screen. played. If you selected anything other than CF, the display will return to the normal run (time of day) screen.

  • Page 22: Routine Maintenance

    Routine Maintenance ADDING SALT BREAKING A SALT BRIDGE Sometimes, a hard crust or salt “bridge” forms in the Lift the salt lid and check the salt storage level fre- brine tank. It is usually caused by high humidity or quently. If the water softener uses all the salts before you refill it, you will experience hard water.
  • Page 23 Routine Maintenance CLEANING THE NOZZLE & VENTURI PROTECT THE WATER SOFTENER FROM FREEZING A clean nozzle & venturi (See Figure 57) is a necessity for the water softener to work properly. This small If the softener is installed where it could freeze (sum- component creates the suction to move brine from the mer cabin, lake home, etc.), you must drain all water brine tank, into the resin tank.
  • Page 24 Troubleshooting Guide PROBLEM CAUSE CORRECTION 1. No salt in the storage tank. Refill with salt and then use RECHARGE NOW feature. No soft water 1. Power supply unplugged at wall outlet, or Check for loss of power and correct. Reset electronic No soft water &...

  • Page 25: Troubleshooting

    Troubleshooting AUTOMATIC ELECTRONIC DIAGNOSTICS 3. The letter “P” and a dash (or dashes) indicate POSITION switch operation (See Figure 60). If the This water softener self-monitors electronic compo- letter appears, the switch is closed. If the dash nents and circuits for correct operation. If a malfunc- shows, the switch is open.
  • Page 26 Troubleshooting RESETTING TO FACTORY DEFAULTS Position Markers (valve in service) To reset the electronic controller to its factory default for all settings (time, hardness, etc.): 1. Press the SELECT button and hold it until the dis- play changes twice to show “SET” and the flashing model code.

  • Page 27: Wiring Schematic

    Optional Motorized Water Shutoff Valve The Motorized Water Shutoff Valve (sold separately) Motorized Water Shutoff Valve may be used with this North Star Wi-Fi connected water softener and the iQua™ app to remotely turn off the home’s water supply. For example, you may want to turn off the water when going away on vaca- tion.

  • Page 28: Exploded View & Parts List

    Softener Exploded View Valve Assembly See Pages 30 & 31 for parts...
  • Page 29 Top Cover Brinewell Assembly 7214375 (including salt level decal) Repl. Salt Lid (includes in struction 7389544 Overflow Hose Adaptor Kit decal & North Star badge) – 7331258 (includes Key Nos. 18-20) 7351054 Power Supply, 24V DC Adaptor Elbow Repl. Electronic Control Board...
  • Page 30 Valve Exploded View Wear Strip Seal Cross-section View...
  • Page 31 Valve Parts List Part No. Description Part No. Description Turbine & Support Assembly, Motor, Cam & Gear Kit, 1” – 7384691 (includes Key Nos. 100-102) – 7290931 including 2 O-Rings (See Key No. 123) & 1 ea. of Key Nos. 125 & 126 Motor Turbine Support &...

  • Page 32: Warranty

    WATER SOFTENER WARRANTY Warrantor: Water Channel Partners, 1890 Woodlane Drive, Woodbury, MN 55125 Warrantor guarantees, to the original owner, that: One Year Full Warranty: ● For a period of one (1) year from the date of purchase, all parts will be free from defects in materials and workman- ship and will perform their normal functions.

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