Customer Care - rada TF31 Product Manual

Guarantee
This product is guaranteed against any defect of materials or workmanship for one year
from the date of purchase, provided that the product has been installed correctly and used
in accordance with the instructions supplied.
Any part found to be defective during the guarantee period will be replaced or repaired - at
our option - without charge, provided that the product has been properly used and
maintained.
Routine cleaning and maintenance should be carried out in accordance with the
instructions supplied.
The product should not be modified or repaired except by a person authorised by Rada.
Your statutory rights are in no way affected by this guarantee.
After Sales Service - how we can help you
We have a network of fully trained staff ready to provide assistance, should you experience
any difficulty operating your Rada equipment.
Spare Parts
All functional parts of Rada products are kept for up to ten years from the date of final
manufacture.
If during that period, our stock of a particular part is exhausted we will, as an alternative,
provide an equivalent new product or part at a price equating to the cost of repair to the
old, bearing in mind the age of the product.
Customer Care Policy
If within a short time of installation the product does not function correctly, first check with
the Operation and Maintenance Advice provided in this Manual to see if the difficulty can
be overcome.
Failing this, contact your installer to ensure that the product has been installed and
commissioned in full accord with our detailed installation instructions.
If this does not resolve the difficulty, please ring your nearest Rada contact who will give
every assistance and, if appropriate, arrange for the local Service Engineer or Agent to call
on a mutually agreeable date.
Contact:
Kohler Mira Limited
Cromwell Road,
Cheltenham, England,
GL52 5EP, UK.
Tel.: + 44 (0)1242 221221
Fax.: + 44 (0)1242 221925
P2476/3 (H)

CUSTOMER CARE

Rada is a registered trade mark of Kohler Mira Limited. The
company reserves the right to alter product specifications
without notice.
12
BS EN ISO 9001 : 1994
Reg. No. FM 14648
© Kohler Mira Limited,April 2002