Error Codes; Troubleshooting - Sharp EM-KS4CDE-B User Manual

8
SHARP Life App
Add the SHARP Life app to your mobile device to start enjoying the
bene ts of additional functionality. This includes:
Speed monitoring on your device.
Changing the speed/distance units between kilometers and miles.
Setting the maximum speed.
Lock the functions on your e-scooter.
Click on "Add Device", when the e-scooter is turned on and the Bluetooth
icon is ashing on the display.
Your device will scan automatically for your e-scooter. Make sure that the
Bluetooth function is enabled on the e-scooter. Allow location services if
requested.
Once the device is found, Bluetooth pairing is complete.
To add your scooter to the App, use one of the methods below:
1. Create groups.
2. Remove device from previous account.
3. When the e-scooter is powered on, press the power button 4 times
quickly.
https://www.sharpconsumer.com/sharp-life-app

Troubleshooting

The e-scooter does not move after start-up.
Cause / Action
The brake has not restored completely, this will interrupt the operation
of the power supply. / Manually reset the brake. This can be achieved by
pushing the brake lever back to its normal position.
The e-scooter moves at low speed or does not move at all.
Cause / Action
Battery is low. / Battery requires replacement.
The motor starts and switches off again.
Cause / Action
Battery is low. / Battery requires replacement.
The controller is damaged. / Controller requires replacement.
The Battery connection is loose. / Battery connections need to be checked.
The battery cannot be charged or has charged slowly.
Cause / Action
Voltage is not correct. / Battery requires replacement.
The battery does not charge.
The Battery life cycle has come to an end. / Battery requires replacement.
The battery charger does not provide power. / Replace the battery charger.
The charging lead is damaged. / Replace the battery charger.

Error codes

It is possible that errors codes may be displayed. The e-scooter will stop
operating under these conditions.
E0 – Communicaition error
E1 – Abnormal current
E2 – Throttle failure
E3 – Brake failure
E4 – MOS failure / Over current failure
E5 – Hall / Motor failure
E6 – Motor failure
E7 – Low voltage error
Should you experience any issues which cannot be resolved, contact your
dealer or SHARP Support or advice.