Troubleshooting; Getting Support; Getting Support Through Remote Management - Samsung UN40N5200AF E-Manual

Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, contact the Samsung Call Centre.

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings Support
After consenting to our service agreement, you can use
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn Remote Management
" This function requires an Internet connection.
" You can also start Remote Management
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
Diagnose your TV
●
Adjust the TV settings for you
●
Perform a factory reset on your TV
●
Install recommended firmware updates
●
How does Remote Support Work?
You can easily get Samsung Remote Support service for your TV:
1.
Call the Samsung Contact Centre and ask for remote support.
2.
Open the menu on your TV and go to the
3.
Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the technician.
4.
The technician will then access your TV.
Remote Management
Remote Management
on and off.
function by pressing and holding the
Support section. (
- 91 -
Try Now
to access Remote Support and have a
button for 5 or more seconds.
Settings Support)