Before Calling for Service
Operation
Problem
Microwave oven
Power cord is unplugged, door is open, or cooking time has not been set.
does not start
• Plug in power cord.
• Close oven door.
• Set cooking time.
Arcing or Sparking
Cookware is not microwave safe, or the oven is being operated while it is empty.
• Use microwave-safe utensils. When in doubt, test utensils before use.
• Do not operate oven while it is empty.
Incorrect Time of
Power is interruption.
Day
• Reset the time. See Setting the Clock section to reset time of day.
Unevenly Cooked
Cookware is not microwave safe, or cook settings were wrong.
Foods
• Test cookware to make sure it is microwave safe.
• Do not cook without the glass tray.
• Turn or stir food while cooking.
• Defrost food completely before cooking.
• Use correct cook time and power level.
Overcooked Foods
Cooking settings and methods are wrong.
• Change cook time or power level.
Undercooked Foods
Cookware is not microwave safe, or cook settings were wrong.
• Test that cookware is microwave safe.
• Defrost food completely before cooking.
• Change cook time or power level.
• Make sure that ventilation ports are not blocked.
Improper Defrosting
Cookware is not microwave safe, or cook settings were wrong.
• Test that cookware is microwave safe.
• Change defrost time or weight.
• Turn or stir food during defrost cycle.
Possible Cause & Solution
TROUBLESHOOTING
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