Final T Est; Introduction - JabloCom Essence GDP-06i Quick Start Manual

Repair G uide f or G DP‐06i
1. Introduction
When E ssence G DP­06i a rrives f or r epair p lease
● Check i f t he c laimed f eature i s n ot a mong k nown b ugs o f t he l atest S W o f E ssence. F ollow
software r elease n otes o n
● Make s ure t he E ssence i s u p­to­date. L ogin t o t he P artners´ s ection
www.jablocom.com/partners
If y ou n eed h elp w ith l ogin p lease c ontact u s o n
Next, f ollow t he E xternal s ervice p rocess g uide a vailable o n
Service.
2. Service – b asic /
2.1 Check t he w arranty l imit o f t he I MEI. L ogin t o y our S AP a ccount o n
select T ools > L atest w arranty .
If t he l imit i s n ot e xceeded c heck t he r emaining w arranty c onditions i n o n
www.jablocom.com/service
can b e r epaired o nly o ut­of­warranty.
2.2 Perform a b asic o r
several q uestions s orted a ccording t o t ypical e rrors. E ach s tep i s m arked b y c olour a ccording t o
your s ervice l evel – p lease f ollow o nly t he s teps i ntended f or y our s ervice l evel ( b asic ,
advanced ) . T he s teps w ill g uide y ou t hrough t he w hole a nalysis. I f y our a nswer t o a ny q uestion i s
the s ame a s i n r epair g uide, f ollow t he i nstructions o n t he s ame l ine. I f y our a nswer i s o pposite,
continue o n t he n ext l ine. T hen g o a gain t hrough t he w hole t able t o c heck i f t he p roblem w as
solved. A fter t hat c onduct t he f inal t est ( see
2.3 The e rror c ode i n t he f irst c olumn i s a u nique i dentification n umber t hat s pecifies a n e xact f ault o r
classifies t he f ault i n a g roup o f f aults. P lease w rite t he e rror c ode c onfirmed d uring t he a nalysis
into t he S AP ( directly t o t he f ield " Service c omment"). F or m ore i nformation, s ee c hapter 4 R epair
reporting.
3.4 In c ase y ou h ave g one t hrough t he w hole t able a nd y ou d id n ot f ind a ny p roblem w ith t he p roduct,
it i s n ecessary t o c onduct t he f inal t est ( see
this t est e ither, y ou c an r eturn t he p roduct a s N o F ault F ound ( NFF).
ERROR C ODE
13­10 Is t here a ny v isible m echanical d amage?
Is t he h andset v isibly m echanically
13­10­11
damaged?
Is t he h andset c able v isibly m echanically
Mechanical
13­10­12
damaged?
damage o f
phone o r
Is t he U SB c able v isibly m echanically
13­10­13
accessories
damaged?
13­10­14 Is t he b a냖�ery b ody i nflated?
Is t he b a냖�ery p ack v isibly m echanically
13­10­15
damaged?
XI.Repair_guide.01.A.docx
h ttp://jablocom.com/help/phones/essence/release­notes/
a nd f ollow t he g uide U pdate o f E ssence v ia U SB c able.
a dvanced
, c hapter W arranty c heck. I f t he w arranty l imit i s e xceeded t he d evice
a dvanced a nalysis a ccording t o t he f ollowing t able. T he t able i ncludes
QUESTION
s upport@jablocom.com
w ww.jablocom.com/service­process
r epair
C hapter 3 ) .
C hapter 3 ) . I f y ou h ave n ot f ound a ny p roblem d uring
IF
ANSWER FOLLOW T HIS S TEP
IS
NO Go t o l ine 1 3­11
OOW ( Out‐of‐warranty)
YES
‐ r eplace h andset S 60040 .
YES OOW – r eplace h andset c able S 60050 .
YES OOW – r eplace U SB c able S 60052 .
YES Replace b a냖�ery p ack S 60060 .
YES OOW – r eplace b a냖�ery p ack S 60060 .
2
;
. on
.
, c hapter
w ww.jablocom.com/sap
FINAL T EST
REQUIRED
Yes
Yes
Yes
Yes
Yes
a nd
SERVICE
REPAIR
LEVEL
Basic
Basic
Basic
Basic
Basic