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Customer
Potential
Description
Causes
Film or
4. Detergent
Spots On
carryover.
Glasses
and/or
Dishes
(cont.)
5. Etching of
glass from too
much detergent
at too high of
temperature.
6. Diverter
problem.
7. Drain loop
check valve
not sealing.
Poor Dry
1. Customer
not using rinse
aid and/or
dispenser
empty.
2. Customer not
using heated
dry option.
3. Heating
problems.
4. Rinse aid
dispenser
problem.
5. Control
canceled cycle
due to error
detected with
wash motor.
Sanitized
1. Door opened
LED Blinks
during final
or
rinse or dry.
Incomplete
2. Incoming
Sanitization
water under
Message at
84°F (29°C).
End of Cycle
(Control
Could Not
Confirm
Sanitization
Achieved)
3. Line voltage
too low to heat
fast enough.
4. Heating
problem.
5. Intermittent
door switch/
latch
connection.
W10590893C
Check
Check water hardness.
If below 10 grains, then
instruct customer to use less
detergent and recommend
the 1 Hour Wash cycle.
Check water hardness.
If below 10 grains, then
instruct customer to use less
detergent and recommend
the 1 Hour Wash cycle.
Refer to "Service
Error Codes Table."
1. Disconnect drain hose
at plumbing connection.
2. Elevate hose above
dishwasher and fill with
water. If water flows into
dishwasher, replace entire
drain loop (install as high
as possible).
Check rinse aid gauge level
on dispenser. Instruct
customer how to fill and
monitor add/use rinse aid.
Recommend use of Heated
Dry to customer.
Refer to "Service
Error Codes Table."
Refer to "Service
Error Codes Table."
Refer to "Service
Error Codes Table."
Instruct customer.
1. Be sure dishwasher
is connected to the hot water
supply.
2. Confirm temperature
at sink (recommend 120°F
[49°C]). Instruct customer to
run water at sink before
running dishwasher.
3. Unplug dishwasher
or disconnect power
and check all connections
and measure resistance
in Temperature Sensing
circuit. Replace OWI if
resistance is high.
Check power source.
Confirm at least 100 VAC.
Refer to "Service
Error Codes Table."
See same checks as for
5-1 error. Refer to "Service
Error Codes Table."
Related
Customer
Error
Description
Code
Melted
Dishware
and/or Spray
Arm and/or
Dishwasher
Always Hot
9-1
9-2
Noisy
Operation
7-1
Leaks or
10-1
Drips On
Cabinet or
Floor
4-3
7-1
© 2015. All rights reserved.
12
Potential
Check
Causes
1. Customer
Instruct customer.
uses non-
dishwasher
safe dishes or
loads directly
over heater.
2. Water heater
Inspect heater. Adjust back
displaced from
into position if needed.
mounting clip
and/or pulled
off center.
3 Water heating
Refer to "Service
problem -
Error Codes Table."
heater stuck on.
1. Spray arm
- Instruct customer
stalled or
if blocked.
blocked and
- Check spray arm rotation
spraying on the
and inspect for plugged
door.
nozzles. If plugged, clean
nozzles and confirm filters
are installed properly.
2. Motor
Refer to "Service
problems force
Error Codes Table."
cycle to start
and stop
repeatedly.
3. No or low
Refer to "Service
water.
Error Codes Table."
1. Too many
1. Allow unit to fill and wash
suds.
for 1 minute. Open door and
check for excessing sudsing.
2. Confirm using proper
dishwasher detergent,
not hand detergent.
3. Check for excessive
rinse aid leakage.
2. Leaking
Check door/tub gasket and
dishwasher.
all water connections under
dishwasher. If leak triggers
low water error, then leak
is probably not from water
inlet connection.
Refer to "Service
Error Codes Table."
3. Unit not level
Check error history for float
(leaning
error 6-4. Error 6-4 is likely
forward) and
to occur if unit is significantly
water surges
unlevel and leaning forward.
over front lip
Refer to "Service
during cycle.
Error Codes Table."
4. Air pressure
Instruct customer to leave
surge when
door open a few minutes
open door and
before re-closing if opened
immediately re-
door while dishwasher is hot.
close it while
dishwasher is
hot can force
droplets out the
vent duct.
Related
Error
Code
7-2
4-3
6-1
6-2
6-3
6-4
6-3
6-4
6-1
6-3
6-4
8/15
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