Troubleshooting - HomeValet 001T Instruction Manual

TROUBLESHOOTING

For any problems not described below or additional
assistance:
Visit https://help.homevalet.co
Email support@homevalet.co
ALWAYS have a professional technician repair your Smart Box. Repairing your Smart
Box on your own invalidates its warranty.
ALWAYS follow all warnings and instructions in this Instruction Manual when
troubleshooting problems.
PROBLEM POSSIBLE CAUSE
The Smart Box The Smart Box is unplugged.
does not operate
The fuse on the circuit is
blown or the circuit breaker is
tripped.
There has been a power
failure.
GFCI outlet is tripped.
Smart Box may be in "Auto
Maintenance" cycle.
Call 855-784-0078
SOLUTION
Make sure that the Smart Box
power cord is fully plugged into
the
GFCI-protected electrical outlet.
Check the house fuse/circuit
breaker box and replace the fuse
or reset the circuit breaker.
If a power failure occurs, the
Smart Box turns off. Wait until
the power is restored.
Reset GFCI.
Wait until maintenance cycle is
complete.
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PROBLEM POSSIBLE CAUSE
The Smart Box Packages are interfering with
lid does not closure of the lid.
close completely
The lid seals (gaskets) are
dirty.
One or more A large number of items were
temperature recently added.
zones is outside
The lid has been opened
the expected
too often or was not closed
temperature
properly.
range.
The Smart Box has been
disconnected for a period of
time.
The Smart Box The Smart Box cabinet is
makes unusual touching a wall.
noises or
Refrigerant circulating
vibrations
throughout the system may
produce an airflow sound.
Compressor may generate
a buzzing sound, especially
when starting up or shutting
down.
Moisture is The lid has been opened
building up in too often or was not closed
the interior of properly.
the Smart Box
The weather is hot and humid. This is normal.
SOLUTION
Move or remove some items.
Clean the lid gaskets.
This is normal.
Check the seal (gasket) and
package distribution to make sure
the lid will close completely.
Allow up to 2 hours for the Smart
Box to cool completely before
adding food.
Move the Smart Box away from
the wall.
This is normal.
This is normal.
Make sure that the lid is closed
properly.
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