Table of Contents
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Table of Contents
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Summary of Contents for SumUp Solo
- Page 1 Solo User guide Getting started Page 1 of 13...
- Page 2 Although SumUp has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. • SumUp, the SumUp logo, are registered trademarks of SumUp. Other brand names or trademarks associated with SumUp’s products and services are trademarks of SumUp.
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Page 3: Table Of Contents
4.2.1 How to connect to WiFi ......................10 4.2.2 Connect by mobile network ....................10 4.2.3 SIM card issues ........................10 4.3 How to accept payments with the Solo..................11 4.4 How to provide a receipt ......................11 4.4.1 Send receipts ........................11 4.4.2 Resend receipts ........................ -
Page 4: Introduction
2. Introduction 2.1 FCC Supplier’s Declaration of conformity FCC ID: 2A39U-SOLO002 • Model name: SOLO • HW Version: OXDTXXXXX - XX • Suppliers Name: SumUp Inc • Suppliers Address (USA): 2000 Central Ave Ste 100, Boulder, CO 80301 United States •... -
Page 5: Product Specifications
Compatibility: Android, Windows, iOS Operating: -10℃ to +40℃ / 5 to 90% RH Environmental: Storage: -10℃ to +45℃ / 5 to 90% RH 5V through USB-C Power Supply: 5V through Solo Cradle Accessories: Solo cradle, Solo USB-C Cable Page 5 of 13... -
Page 6: Product Operation
4. Product operation 4.1 SumUp Solo: Getting started 4.1.1 What’s in the box? Page 6 of 13... - Page 7 A: Top of Solo cradle B: Solo card reader C: Base of the Solo cradle D: USB 2.0 type C cable Also included: User guide Safety guide Accepted payments sticker and table stand Page 7 of 13...
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Page 8: Turning On/Off
4.1.2 Turning on/off SumUp Solo in turned on/off pressing button Page 8 of 13... -
Page 9: Charging
4.1.3 Charging To Charge SumUp Solo using the cradle To charge SumUp Solo using the USB 2.0 type C cable directly Page 9 of 13... -
Page 10: Sumup Solo: How To Connect
1. Tap or drag down the arrow at the top of your Solo’s screen and choose “Connections”. 2. Ensure the Wi-Fi On/Off toggle is set to “On” and your Solo will scan for Wifi networks. 3. Select the network you’d like to connect to and enter the Wi-Fi password. -
Page 11: How To Accept Payments With The Solo
4.4.2 Resend receipts You can easily resend a receipt with the SumUp App at a later date. Just follow these simple steps: 1. On the SumUp App, tap "Sales" at the bottom of the screen. -
Page 12: Safety Information
Keep your device dry. • Do not try to repair the device yourself. If any part of the device does not work properly, contact SumUp customer service. 5.2 Safety precautions • Observe any law and rule which restricts using radio devices in specific cases and environments. -
Page 13: Battery Replacement
SumUp Help Do not attempt to open the device as it will get blocked as security anti-tamper measure. 7. Service and Support For Solo service and support please contact your local customer support center: SumUp Help Page 13 of 13...
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Questions and answers
How long should a Sum Up Solo hold its charge after being fully charged
The SumUp Solo's battery life is officially rated for 100 transactions on a full charge. However, actual battery duration depends on usage. With maximum screen brightness and frequent testing, it can lose half its power in about an hour. If used only for transactions with low screen brightness, it lasts longer. Additionally, the attached receipt printer acts as a power bank, automatically charging the Solo when placed in it.
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Update to version 3.3.29.1 results in reader losing connection to Solo printer. Have to demount reader to turn off. Same problem with another reader+printer with same update. Working fine before update. Any advice how to undo update?
How to change the bank recipient
To change the bank recipient for SumUp Solo, you need to update the bank account connected to your SumUp profile. This decides where your money will be sent.
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