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7.1 Controlling Your Earbuds
Commonly used features of your earbuds are
accessible directly on the Music app home page:
• Battery status
• Environmental controls (Noise Cancellation/
Pass-Through)
• Connected device status (refer to the
Connections section below for further details)
7.1.1 Earbud Settings Page
Other settings can be adjusted from the Settings
page. Tap the
icon at the bottom of the screen to
enter the Settings page, then select your earbuds
from the list.
Environmental Controls
Set the desired noise cancelling mode from the
following options:
• Noise Cancelling On
• Noise Cancelling Off
Set the desired pass-through mode from the
following options:
• Pass-Through Low
• Pass-Through High
• Pass-Through Off
Connections
The two most recently connected Bluetooth
devices are shown in the Connections shortcut
buttons. The buttons will appear grey if not currently
connected. Tap the buttons to attempt reconnection.
Tap the CONNECTIONS heading to view more
detailed connection settings, including previously
connected devices (Pi5 S2 will remember up to four
devices).
Once in the Connections page, swipe a device left to
delete it from the list. Swipe a device right to make it
the preferred device to connect to when the earbuds
are switched on.
Toggle Auto-connect to last device to prompt
the earbuds to connect to the previously connected
device when they are switched on.
Device Management
Toggle Wear sensor on to enable intelligent
playback control. Once enabled, remove an earbud
to pause playback; place the earbud back in your
ear to resume playback.
Rename product
Tap Rename product to choose a new Bluetooth
name for your earbuds. Note that devices already
paired with the earbuds may still reference the
previous name.
7.2 Earbud Software Update
Bowers & Wilkins will occasionally make available
software updates that refine and optimise the
performance of your earbuds or add new features.
The Bowers & Wilkins Music app will notify you
when a software update is available. To update, tap
the notification and follow the in-app instructions.
8. Wearing Your Earbuds
Correctly wearing your earbuds will help ensure the
best possible experience. Like many in-ear earbuds,
Pi5 S2 are designed to seal the ear canal in order
to perform optimally. Ear tips come in three sizes:
small, medium and large. Finding the proper size
for your ear is critical to obtaining a good seal and
ensuring Pi5 S2, and the advanced features, such as
Active Noise Cancellation, perform optimally.
1. Identify the left and right earbud by finding the
L and R identification (located on the inner side
of each earbud).
2. Place each earbud in your ear and twist them
backward slightly so that the tips engage
comfortably with the opening of the ear canal.
3. If the earbud tip feels too large or small, try
another ear tip size to ensure the best fit.
Note: To optimise call quality, ensure the
microphones, located underneath each earbud,
are not obstructed. See Diagram 5.
9. Resetting/Troubleshooting
9.1 Factory Reset
Perform the factory reset to clear the paired device
history and restore all settings to their defaults.
To factory reset the earbuds:
1. Open the charging case with the earbuds
placed inside.
2. Press and hold the button on the inside of the
case for 5 seconds and release.
3. The indicator on the case will turn red to
indicate the reset.
Note: If the earbuds are not functioning properly,
please perform a factory reset to resolve the
issue.
Diagram 5
Wearing your earbuds
9.2 Hard Reset
To hard reset the earbuds:
1. Open the case with the earbuds placed inside.
2. Press and hold the button inside the case for
15 seconds until the LED indicator goes off and
illuminates green to indicate completion of the
hard reset process.
Note: If a serious system crash occurs (i.e., the
LED is solid red), first try removing the earbuds
from the case and replacing them. If this does not
resolve the issue, please perform a hard reset.
10. Caring For Your Earbuds
Your earbuds can be cleaned using a soft, clean,
damp cloth and gently dabbing until clean. Do not
use cleaning detergents, rubbing alcohol or chemical
cleaners/polish, doing so may damage your earbuds.
11. Service/Support
If you need help troubleshooting a specific problem
or simply have a question you would like answered,
please initially consult the Headphones Support
section of the Bowers & Wilkins website:
www.bowerswilkins.com.
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