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Problem: One or more fans run intermittently, but will not run consistently.
1
Are line voltage measurements within +/- 10% of nominal
voltage across L1 and L2/N on supply power wiring?
2
Is power wiring between motor driver and motor securely
connected and undamaged?
3
Are multiple fans being controlled by one RF remote
control?
4
Do fans operate as expected?
Everything is working properly.
Problem: One or more fans run, but are making excessive noise/vibrating.
1
Have all fasteners been torqued to the appropriate values
listed in the IOM?
2
Is the downtube level on all sides for all installed fans?
3
Turn off power and rotate all fans by hand. Can fans rotate
freely without any audible rubbing, scraping, or grinding
noise?
4
Do fans operate as expected?
Everything is working properly.
Problem: One or more fans run, but I don't feel much airflow.
1
Are fans installed with a minimum of 1.5 feet of clearance
to ceiling structure?
2
Is the control set to the maximum fan speed (speed setting
of 6)?
3
Is the control set to forward operation (downward airflow;
counterclockwise rotation when viewed from below)?
4
Do fans operate as expected?
Everything is working properly.
Problem: One or more fans operated normally for a period of time, but have stopped running.
1
Is supply power turned on at all circuit breakers and fan
disconnects? Are fuses installed and functional?
2
Does the RF remote control light up after pushing a
button?
3
Do all connected fans produce a short beep sound when
speed is changed on the RF remote control?
4
Are there visible signs of damage on motor driver (black
marks, damaged wiring, etc.)?
5
Do fans operate as expected?
Everything is working properly.
16
Overhead Ceiling Fans
Yes
No
Phase imbalance or incorrect supply power applied to
fan. Correct supply power wiring to fan.
Yes
No
Loose or damaged power wiring between motor driver
and motor. Correct any issues that are found.
Yes
No
Fan(s) may be out of RF remote control range or
experiencing signal interference. Contact factory to order
additional/replacement remote control.
Yes
No
Contact factory.
Yes
No
Loose fasteners. Torque all fasteners to the appropriate
values. Refer to pages 7-10 for torque specifications of
each fastener.
Yes
No
Fans not installed level. Refer to page 9 for fan levelling
instructions.
Yes
No
Rubbing components on the fan hub and/or airfoils.
Correct any issues that are found.
Yes
No
Contact factory.
Yes
No
Fan is starved for air. Correct installation to maintain
minimum clearance requirements.
Fan speed too low. Increase fan speed by pressing
Yes
No
buttons 1-6 on the RF remote control until desired airflow
is achieved.
Yes
No
Fan operating in reverse (upward airflow). Press the
button on the RF remote control to change rotation
direction.
Yes
No
Contact factory.
Yes
No
No supply power to fans. Turn circuit breakers and
disconnects to "on" position. Test and replace fuses if
necessary.
Yes
No
Batteries not installed or need replacing. Open the
battery compartment on the RF remote control and install
two new AAA batteries. If RF remote control does not light
up after new batteries are installed, contact factory.
Yes
No
Fan(s) are not paired with RF remote control. Follow
pairing instructions on page 12.
Yes
No
Damaged or defective motor driver. Contact factory.
Contact factory.
Yes
No
®
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Table of Contents
Troubleshooting
