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Driver’s License Optical Scanner Packing List Thank you for purchasing COMPanion’s Driver’s License Optical Scanner. This package should contain the following items. If any are missing or damaged, please call COMPanion at 1-800-347-6439 or 1-801-943-7277. For Customer Support, call 1-800-347-4942.
EXPLORER. Setting up the scanner When unpacking, verify that you have received the scanner, manual, installation CD, calibration card, cleaning fabric, and a USB cable. If any components are missing, contact COMPanion Customer Support at 1-800-320-5830 or support@keepntrack.com Summary of Installation Steps In order to use your scanner with KeepnTrack, you must first properly install the hardware and device drivers...
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CD provided. Locate and Run the file named sdk_setup.exe to launch the installer (Image 1 & Image 2). NOTE: THE SOFTWARE COMPONENTS MAY ALSO BE DOWNLOADED FROM: http://www.keepntrack.com/support_downloads.html Image 1 Image 2 Page ! of ! IGS005.0—V6450 Driver’s License Optical Scanner...
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Image 3 Next, select a destination directory on your computer where you wish to install the Driver’s License Scanner files. COMPanion Corporation recommends installing to the default directory. Once you have selected the installation directory, click Next to continue (Image 4).
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Select these components by placing a check mark in the box provided and then click Next to continue (Image 5). Image 5 In the next step specify Express Install and click Next to continue (Image 6). Image 6 Page ! of ! IGS005.0—V6450 Driver’s License Optical Scanner...
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800DX, AND SNAPSHELL CAMERA. Click Next to begin the installation (Image 8 & Image 9). NOTE: KEEPNTRACK DOES NOT CURRENTLY SUPPORT THE RF READER, ENSURE THIS OPTION IS NOT SELECTED. Image 8 Page ! of ! IGS005.0—V6450 Driver’s License Optical Scanner...
Begin by connecting the small “D”-shaped end of the USB cable to the ScanShell 800DX and then connect the USB cable from your scanner to the computer. The scanner is now installed and ready for use. Page ! of ! IGS005.0—V6450 Driver’s License Optical Scanner...
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4. Enable ID Scanner Maintenance: This control will display maintenance options to calibrate or clean the Scanshell 800R and Scanshell 800DX. Ensure the option titled Enable ID Scanner is selected at this time (Image 11). mage 11 Page ! of ! IGS005.0—V6450 Driver’s License Optical Scanner...
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Drivers License. After selecting Sign In, verify the scanner is ready as indicated by a green colored light on the front of the scanner. Place an ID in the scanner opening, squarely aligned to the right, and click the SCAN ID button (Image 13). Image 13 Page ! of ! IGS005.0—V6450 Driver’s License Optical Scanner...
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(depending on your system settings). If the scanner is unable to identify the information on the license the user will be notified and prompted to try again. Image 15 Page ! of ! IGS005.0—V6450 Driver’s License Optical Scanner...
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The badge will display the visitor’s full name, picture, activity, and the date and time of their visit. Image 16 If you need any further assistance please refer to the troubleshooting steps below or contact COMPanion Customer Support at 1-800-320-5830 or support@keepntrack.com Page ! of ! IGS005.0—V6450 Driver’s License Optical Scanner...
3. Under the Security tab select the Trusted Sites icon and then click on the Sites button. You will need to https://*.keepntrack.com to the list of trusted sites (Image 18). When done, click on the Close button. Image 18 Page ! of ! IGS005.0—V6450 Driver’s License Optical Scanner...
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• Script ActiveX controls marked safe for scripting* - Enable Other Common Errors • No Scanner Add-on available. Contact COMPanion for Customer Support. - Either the software has not been installed correctly as outlined above, the scanner plugin has not been authorized in the browser, or the scanner plugin has been disabled in the browsers add-on management.
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Image 20 It may be necessary to visit your browsers Add-Ons management to enable the plugin if you previously disabled or disallowed it (Image 21). Image 21 Page ! of ! IGS005.0—V6450 Driver’s License Optical Scanner...
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The procedures to perform this step vary with different browser versions but can generally be located within the browsers Internet Options, Tools, or Preference settings(Image 22). Image 22 Page ! of ! IGS005.0—V6450 Driver’s License Optical Scanner...
Return Guidelines: Should your device fail to work during the period of this warranty, contact COMPanion Customer Support at 1-800-347-4942. Our staff will help resolve the issue or provide return instructions.
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