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Problems with Application
screen
The screen is displayed, but operation
does not work at all.
→ An error has occurred.
– Park your vehicle in a safe place, and
then turn off the ignition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
The smartphone was not charged.
→ Charging stopped because the
temperature of the smartphone rose
due to prolonged use of the
smartphone during charging.
– Disconnect the smartphone from the
cable, and wait until the smartphone
cools down.
→ More battery power was consumed
than was gained from charging.
– This problem may be resolved by
stopping any unnecessary services on
the smartphone.
Error messages
When problems occur with this product, an
error message appears on the display.
Refer to the table below to identify the
problem, then take the suggested
corrective action. If the error persists,
record the error message and contact your
dealer or your nearest Pioneer service
centre.
Common
AMP Error
→ This product fails to operate or the
speaker connection is incorrect; the
protective circuit is activated.
– Check the speaker connection. If the
message fails to disappear even after
the engine is switched off/on, contact
your dealer or an authorised Pioneer
Service Station for assistance.
USB storage device
HUB Error
→ The connected USB hub is not
supported by this product.
– Directly connect the USB storage
device to this product.
No Response
→ This product cannot recognise the
connected USB storage device.
– Disconnect the device and replace it
with another USB storage device.
Load Failed
→ Failed to load the USB storage device.
– Reconnect the USB storage device.
→ Security for the connected USB storage
device is enabled.
– Follow the USB storage device
instructions to disable security.
→ This product cannot recognise the
connected USB storage device.
– Disconnect the device and replace it
with another USB storage device.
Device Not Supported
→ The connected USB storage device is
not supported by this product.
– Disconnect your device and replace it
with a compatible USB storage device.
No Media Files
→ There is no file in the USB storage
device.
– Check that the files in the USB storage
device are compatible with this
product.
Unplayable File
→ This type of file is not supported on this
product.
– Select a file that can be played.
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