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Samsung Manuals
Smart TV
Neo QN85QN92BAFXZC
E-manual
Samsung Neo QN85QN92BAFXZC E-Manual page 3
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
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146 Using the Parental Settings function
146 Using the Gesture function
147 Audio and Video Functions for the Visually or Hearing
Impaired
152 Using Voice Assistants on the TV
153 Using Other Functions
Precautions and Notes
155 Before Using the Recording and Timeshift Functions
157 Read Before Using Apps
158 Read Before Using the Internet Function
160 Read Before Playing Photo, Video, or Music Files
174 Read After Installing the TV
175 Supported Resolutions for UHD Input Signals
176 Resolutions for Input Signals supported by 8K models
(QN7**B series or higher)
177 Supported Resolutions for FreeSync (VRR)
178 Read Before Connecting a Computer (Supported
Resolutions)
181 Supported Resolutions for Video Signals
183 Read Before Using Bluetooth Devices
184 Blocking programs based on their TV Rating
187 Licenses
Troubleshooting
Picture Issues
188 The screen is flashing or has become dark
188 The picture is not bright, or the picture colors do not look
clear
189 The picture colors are black and white or do not look the
way they should look
190 The TV automatically turns off by itself
190 TV (The Frame TV) cannot be turned off
.
190 Unable to power on
191 The TV remains on or does not turn on automatically
.
191 Unable to find a Channel
192 The TV image does not look as good as it did in the store
192 Displayed video looks blurry
192 The picture is distorted
192 There is a dotted line on the edge of the screen
193 The picture won't display in full screen
193 The Caption function in the TV menu is deactivated
193 Captions appear on the TV screen
193 The HDR of the connected external device turns off
Sound and Noise Issues
194 How can I connect an audio device to the TV
?
194 There is no sound or the sound is too low at maximum
volume
.
194 The picture is good but there is no sound
.
194 HDMI (eARC) is connected, and there is no sound
.
195 The speakers are making an odd sound
.
195 The sound is interrupted
.
195 Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
195 The TV audio is not being played through the Sound bar or
A/V receiver
.
196 The sound is not heard clearly
.
196 The volume of the external device cannot be adjusted
.
196 I want to turn the TV and audio device off and on at the
same time.
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