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Troubleshooting Guides (header)
RIC-RT Troubleshooting Guide
POSSIBLE
SYMPTOM
CAUSES
Blocked earmold/
tubing/earbud
Not Loud Enough
Hearing change
Debris buildup
Restart required
Inconsistent
Performance
Blocked earmold/
tubing/earbud
Restart required
Unclear,
Blocked earmold/
Distorted
tubing/earbud
Performance
Defective hearing
aids
Charge required
Blocked
earmold/tubing
Dead Hearing Aid
Crimped tubing
SOLUTIONS
Clean or replace wax guard
as needed
Contact your hearing
professional
Clean both microphone
and receiver with brush
Place in charger until
charging begins and then
remove-this will power
cycle your hearing aids
Clean or replace wax guard
as needed
Place in charger until
charging begins and then
remove-this will power
cycle your hearing aids
Clean or replace wax guard
as needed
Contact your hearing
professional
Place in your charger until
the LEDs stop blinking and
become solid
Clean or replace wax guard
as needed
Contact your hearing
professional
StarLink and StarLink Mini Charger
Troubleshooting Guide
SYMPTOM
POSSIBLE CAUSES SOLUTIONS
Incorrect hearing aid
orientation
Charger is not
All 4 Indicator
plugged into an
lights blink SOS
external power
source (i.e. wall
outlet)
Left indicator
light blinking SOS Fault occurred
Right indicator
light blinking SOS
Fault occurred
Charger is not
plugged into an
external power
source (i.e. wall
outlet)
Hearing aids
whistling in the
charger
Incorrect hearing aid
orientation/insertion
If fault conditions continue, contact your hearing professional.
Reposition your hearing aids on the
charging port with the earbud resting in
charger reservoir. There is not a right and
left port, your hearing aid will charge in
either port.
Connect the power supply cord to your
charger and plug into an external
power source (i.e. wall outlet). The
hearing aid charging LEDs will turn on for
a few seconds to indicate connection to
the power source. If they do not, contact
your hearing professional.
Left hearing aid has a fault that is
preventing charging
Right hearing aid has a fault that is
preventing charging
Your charger may not be plugged into an
adequate external power source (i.e.
wall outlet). Test another wall outlet or
power supply to ensure charger is
powered. If you do not have access to an
external power source, push and hold
the hearing aid's user control for three
seconds to turn off.
Reposition your hearing aids in the
charging ports. Confirm that the charging
LED begins to glow.
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