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Metropolitan Industries ion Technologies Ion+ Connect Operation Manual

Metropolitan Industries ion Technologies Ion+ Connect Operation Manual

Digital level control switch and alarm with internal cellular module

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Ion+
Connect
®
Digital Level Control Switch and Alarm
with Internal Cellular Module
W
'
B
hat
s in the
ox
The Ion+ Connect comes with:
1. Ion+ Connect
Pump Controller equipped with 10' 115
VAC cord.
2. Rechargeable Lithium Ion Battery
Powers the Ion+ Connect in the event of
power loss.
3. Ion Sensor with pipe clamp
Connects to Ion+ Connect to provide
level signal.
4. Antenna
www.ionproducts.net
Operation Manual
Ion+
®
The Ion+ Connect is a residential
sump/sewage ejector pump controller
equipped with the Ion
and integrated cellular module for
communicating with the Ion+ Connect
app. The device will run one or
two manual pumps up to 12 FLA,
can sense up to 72" of water, has
customizable start/stop/alarm levels,
and provides alarm notifications via
SMS text for alarms like high water,
pump fail, power fail, and many more.
4
1
IN PU T:
120VAC 60 Hz 1 5A
O UT P UT:
1 20VAC 60H z 1 2FL A 72 L RA
PUMP
TEST
SILENCE/
RESET
LOCK/
UNLOCK
REMOTE
DIGITAL
REMOTE
ALARM
LEVEL
ALARM
INPUT
SENSOR
CONTACT
Connect
level sensor
®
2
3

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Questions and answers

David DeHaan
July 25, 2025

Hi. I have an Ion Technologies Ion+ Digital Level Control Switch with Alarm on my basement ejector pump. The alarm is beeping intermittently with intermittent flash of the center orange "pump" light. When I plug the pump in without the witch, it is working fine. What does that mean and what can I do? Thanks Dave DeHaan davederooster@gmail.com

Summary of Contents for Metropolitan Industries ion Technologies Ion+ Connect

  • Page 1 Ion+ Connect Operation Manual ® Digital Level Control Switch and Alarm with Internal Cellular Module Ion+ Connect ® The Ion+ Connect is a residential sump/sewage ejector pump controller equipped with the Ion level sensor ® and integrated cellular module for communicating with the Ion+ Connect app.
  • Page 2 Ion+ Connect ® Digital Level Control Switch and Alarm Page 2 of 24 with Internal Cellular Module I N P U T: 0 H z 1 5 A 1 2 0 VA C 6 O U T P U T: A 7 2 L R A 0 H z 1 2 F L 1 2 0 VA C 6...
  • Page 3 Ion+ Connect ® Digital Level Control Switch and Alarm Page 3 of 24 with Internal Cellular Module esTing onneCT WARNING: Do not plug in the device until instructed. WARNING: Do not install the lithium ion battery in the device until instructed. CAUTION: The device must be allowed to reach room temperature or you run the risk of the device alarming once it’s plugged in.
  • Page 4 Ion+ Connect ® Digital Level Control Switch and Alarm Page 4 of 24 with Internal Cellular Module FIGURE D FIGURE C e. Pull the pump power cord and the Ion sensor cord through sump pit lid. f. If you have a simplex pump system (this is only one pump), plug your pump into the top outlet on the left side of the Ion+ Connect.
  • Page 5 Ion+ Connect ® Digital Level Control Switch and Alarm Page 5 of 24 with Internal Cellular Module (See Figure E). To prevent flooding do not set the on point of the pump higher than the top of the basin. This setting is configured in the Ion+ Connect app.
  • Page 6 Ion+ Connect ® Digital Level Control Switch and Alarm Page 6 of 24 with Internal Cellular Module FIGURE G CTivATing onneCT Adding a Device to Your Account 1. Download the Ion+ Connect app from the Apple app store or the Google Play store. Alternately, visit app.ion. cloud for the web-based app if not using an Apple or Android device 2.
  • Page 7 Ion+ Connect ® Digital Level Control Switch and Alarm Page 7 of 24 with Internal Cellular Module 3. Next, tap the Scan QR Code button, and scan the QR code on the top of your Ion+ Connect (See Figure H). Note: If using the web-based app, you will need to manually enter the digits to the left of the QR code.
  • Page 8 Ion+ Connect ® Digital Level Control Switch and Alarm Page 8 of 24 with Internal Cellular Module Activating the Ion+ Connect 1. Here you will see the cellular plan selection screen. Select your desired plan, confirm your renewal options, and enter your payment details. www.ionproducts.net...
  • Page 9 Ion+ Connect ® Digital Level Control Switch and Alarm Page 9 of 24 with Internal Cellular Module 2. Once payment is verified, the app will start the process of activating your device. This may take several minutes; once complete, your device is activated and setup can commence. Completing Device Setup 1.
  • Page 10 Ion+ Connect ® Digital Level Control Switch and Alarm Page 10 of 24 with Internal Cellular Module 2. Allow the device to synchronize data, and tap next. 3. Choose basic or advanced setup and proceed through the setup options. These settings can be changed at any time once setup is completed.
  • Page 11 Ion+ Connect ® Digital Level Control Switch and Alarm Page 11 of 24 with Internal Cellular Module 5. To complete setup, you can test run your pumps. Tap submit to complete the setup process. 6. You will now see your Ion+ Connect in the list of devices. Tap the device to go to the device overview screen. 7.
  • Page 12 Ion+ Connect ® Digital Level Control Switch and Alarm Page 12 of 24 with Internal Cellular Module www.ionproducts.net...
  • Page 13: A Ntenna E Xtender

    Ion+ Connect ® Digital Level Control Switch and Alarm Page 13 of 24 with Internal Cellular Module esTing onneCT 1. Test Your Pump You can test your Ion+ Connect at any time by pressing the “Pump Test” button. a. Holding Pump Test will manually run pump. b.
  • Page 14 Ion+ Connect ® Digital Level Control Switch and Alarm Page 14 of 24 with Internal Cellular Module mAzon lexA nTegrATion The Ion+ Connect supports Amazon Alexa smart speaker integration. You can ask Alexa for information about your Ion+ Connect as well as test your pump(s). In order to use Alexa with your Ion+ Connect, you will need to install the Ion+ Connect Skill.
  • Page 15 Ion+ Connect ® Digital Level Control Switch and Alarm Page 15 of 24 with Internal Cellular Module Below is the list of available Alexa commands for your Ion+ Connect along with the typical response. Alexa, ask Ion+ Connect for battery status. Battery is normal.
  • Page 16: Default Settings

    Ion+ Connect ® Digital Level Control Switch and Alarm Page 16 of 24 with Internal Cellular Module efAulT eTTings Your Ion+ Connect is shipped with factory recommended settings. If you decide not to change any settings your Ion+ Connect will function as follows: High Level: 8”...
  • Page 17: Operation

    Ion+ Connect ® Digital Level Control Switch and Alarm Page 17 of 24 with Internal Cellular Module Emergency Run Time The Emergency Run Time is the minimum number of seconds a pump(s) will run when water has reached the HIGH LEVEL SENSOR.
  • Page 18: Troubleshooting

    Ion+ Connect ® Digital Level Control Switch and Alarm Page 18 of 24 with Internal Cellular Module roubleshooTing Your Ion+ Connect alarms as soon as you plug it in. 1. Open the Ion+ Connect app and make note of the device's temperature reading. 2.
  • Page 19 Ion+ Connect ® Digital Level Control Switch and Alarm Page 19 of 24 with Internal Cellular Module To Test Ion+ Connect Alarm Mode 1. Applying constant pressure, push on sensing plate past the turn on point. Once the orange LED comes on, continue pushing until you see the orange LED flash.
  • Page 20 Ion+ Connect ® Digital Level Control Switch and Alarm Page 20 of 24 with Internal Cellular Module led e xplAnATions Power LED Condition Normal Battery ok, AC ok Solid GREEN Battery Charging, AC ok Blinking GREEN (1s on, 1s off) Triggered alarm Loss of Power Short-blinking AMBER (0.1s on, 0.9s off)
  • Page 21 Command Summary). nformATion To Changes or modifications not expressly approved by Metropolitan Industries will void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
  • Page 22 Ion+ Connect ® Digital Level Control Switch and Alarm Page 22 of 24 with Internal Cellular Module oTes www.ionproducts.net...
  • Page 23 Ion+ Connect ® Digital Level Control Switch and Alarm Page 23 of 24 with Internal Cellular Module oTes www.ionproducts.net...
  • Page 24 Internal Cellular Module 1 Year Residential Warranty Coverage and Term. Metropolitan Industries, Inc. (“Metropolitan”) warrants to the original purchaser (the “Buyer”) of each Ion Technologies product (the “product”), that any part thereof which proves to be defective in material or workmanship within one (1) year from date of manufacture, will be replaced at no charge with a new or remanufactured part, F.O.B.