Firmware Recovery - OPENTEXT Tableau Forensic TD4 User Manual

6.2.1 Firmware recovery

If your TD4 is not booting properly, it could be due to a corrupt main firmware
image. When this occurs, the boot time splash screen shown below will be seen on
the unit, and it will not boot into the normal TD4 application.
To recover from this condition, follow these steps:
1. On any computer, format a USB stick with a FAT32 filesystem.
2. Download the latest TD4 firmware package file from the Tableau Download
Center at
store it at the root directory on that FAT32 filesystem.
3. After the firmware package file has been written to the USB stick, eject the USB
stick from your computer and then plug it into the rear accessory port on your
unpowered TD4.
4. Turn TD4 on.
The unit should detect the presence of the firmware package file on the USB stick
and automatically launch into the firmware recovery process. The unit will reboot at
the end of the process, and, if the problem has been resolved, your unit should boot
into the normal TD4 application and be ready to use.
ISTD230100-UGD-EN-1
https://www.opentext.com/products/tableau-download-center
6.2. Troubleshooting common problems
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