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The AirFloss produces a burst of air but no
water/mouthwash comes out
If your Philips Sonicare AirFloss is discharging air but no water/mouthwash is coming out, you
can find a few tips on how you can solve this issue below.
Hold the handle in an upright position
When using your Sonicare AirFloss, it is important to hold the handle in an upright position.
Tilting the handle horizontally can block the water from getting into the nozzle.
Empty the reservoir and refill
If you have not used the device for a while, follow the steps below:
1. Empty the reservoir and refill with lukewarm water
2. Turn on the AirFloss by pressing the power button
3. Press the burst activation button until water comes out of the nozzle
Tip: Use the 3-burst mode setting to speed up this process
Note: If you are planning to not use your AirFloss for a while, we recommend emptying the
reservoir when storing.
My Philips Sonicare Fill & Charge is not
filling my AirFloss completely
Are you using Philips Sonicare Fill & Charge to fill your AirFloss? If you find that the Fill &
Charge is not filling your AirFloss fully, follow our solutions below.
AirFloss handle is not placed properly
It is important that you place your AirFloss handle properly in order for it to charge. Below you
will find step by step instructions for checking if it is placed properly:
1. Check that the reservoir door on your Sonicare AirFloss is fully closed
2. Place the AirFloss handle into the Fill & Charge station holder with the AirFloss
reservoir door facing towards the middle of the Fill & Charge station. The Philips
Sonicare logo should be facing outwards (towards you)
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