CASTLE Serenity Operator's Manual
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CASTLE Serenity Operator's Manual

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CAUTION
DO NOT DISCARD MANUAL!
IMPORTANT OPERATING AND
MAINTENANCE INSTRUCTIONS
INCLUDED.
SAVE THESE INSTRUCTIONS AND
LEAVE THIS MANUAL WITH ANY
PERSON RESPONSIBLE FOR USE AND
OPERATION.
ATTENTION
NE PAS JETER!
IMPORTANTES INSTRUCTIONS
D'UTILISATION ET D'ENTRETIEN
INCLUSES.
CONSERVEZ CES INSTRUCTIONS
ET LAISSEZ CE MANUEL À TOUTE
PERSONNE RESPONSABLE
DE L'UTILISATION ET DU
FONCTIONNEMENT.
WARNING
PLEASE READ THIS ENTIRE
MANUAL BEFORE INSTALLATION
AND USE OF THIS PELLET
FUEL-BURNING ROOM HEATER.
FAILURE TO FOLLOW THESE
INSTRUCTIONS COULD RESULT
IN PROPERTY DAMAGE, BODILY
INJURY OR EVEN DEATH.
AVERTISSEMENT
VEUILLEZ LIRE CE MANUEL EN
ENTIER AVANT D'INSTALLER
ET D'UTILISER CET APPAREIL
DE CHAUFFAGE AUTONOME À
GRANULES, AFIN D'ÉCARTER LES
RISQUES DE DÉGÂTS MATÉRIELS,
DE BLESSURES CORPORELLES,
VOIRE DE MORT.
Get parts online at
www.CastleStoves.com
CAUTION
CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS
AND INSTALLATION INSPECTION REQUIREMENTS FOR YOUR AREA.
ATTENTION
CONSULTER LES SERVICES DU BÂTIMENT OU D'INCENDIE LOCAUX
CONCERNANT LES RESTRICTIONS ET LES EXIGENCES D'INSPECTION
D'INSTALLATION EN VIGUEUR.
Operator's Manual
Serenity
Pellet Stove
GAS/OIL
RATIO
50:1
P/N: 28651
ECN: 11694
REV1: 06/01/2017
© 2017 Ardisam Inc.
All Rights Reserved.

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Questions and answers

STEVE KARTCHNER
February 14, 2025

My stove keeps shutting down with a "Low temp" message and says to check hopper and burn ****. the hopper is full and the burn **** is clean of clinkers. Why is it doing this? thank you

0
1 comments:
Mr. Anderson
February 14, 2025

The CASTLE Serenity stove may shut down with a "Low temp" message despite a full hopper and a clean burn pot due to a weak flame. Possible causes include:

1. Clogged Igniter Tube or Burn Pot – Ash buildup can block airflow, preventing proper ignition. Cleaning the fire pot and igniter tube may help.
2. Faulty Igniter – If the igniter is not generating enough heat, the stove may not maintain a strong flame. Testing the igniter in diagnostic mode and replacing it if necessary can resolve this.
3. Blocked Exhaust or Venting Issues – A clogged exhaust, such as a bird’s nest in the pipe, may prevent proper airflow. This can cause weak combustion and trigger the shutdown.
4. Incorrect Igniter Adjustment – If the igniter is not positioned correctly, it may not effectively ignite the pellets.
5. Lack of Negative Pressure – If the stove does not detect proper airflow, it may stop feeding pellets, leading to a low-temperature shutdown.

Checking and addressing these issues should help maintain proper operation.

This answer is automatically generated

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Summary of Contents for CASTLE Serenity

  • Page 1 Operator's Manual Serenity Pellet Stove CAUTION DO NOT DISCARD MANUAL! IMPORTANT OPERATING AND MAINTENANCE INSTRUCTIONS INCLUDED. SAVE THESE INSTRUCTIONS AND LEAVE THIS MANUAL WITH ANY PERSON RESPONSIBLE FOR USE AND OPERATION. ATTENTION NE PAS JETER! IMPORTANTES INSTRUCTIONS D’UTILISATION ET D’ENTRETIEN INCLUSES.
  • Page 2 Operator's Manual Serenity Pellet Stove ILLUSTRATED PARTS BREAKDOWN 7,21 7,21 7,21 24, 34 7,24 7,24 Check for parts online at www.castlestoves.com or call 800-345-6007 M-F 8-5...
  • Page 3 Operator's Manual Serenity Pellet Stove ILLUSTRATED PARTS BREAKDOWN 2,23 Check for parts online at www.castlestoves.com or call 800-345-6007 M-F 8-5...
  • Page 4 Operator's Manual Serenity Pellet Stove ILLUSTRATED PARTS BREAKDOWN Check for parts online at www.castlestoves.com or call 800-345-6007 M-F 8-5...
  • Page 5 Operator's Manual Serenity Pellet Stove ILLUSTRATED PARTS BREAKDOWN 14, 30 Check for parts online at www.castlestoves.com or call 800-345-6007 M-F 8-5...
  • Page 6 Operator's Manual Serenity Pellet Stove ILLUSTRATED PARTS BREAKDOWN Check for parts online at www.castlestoves.com or call 800-345-6007 M-F 8-5...
  • Page 7 COLLAR IGNITER RETAINER REPLACEMENT KIT 13512 LEAD, PIGTAIL, 30C ROOM SENSOR 28663 BRACKET, MOUNTING 30C ROOM SENSOR 720242 GLASS HPS10 & SERENITY 11090 PIGTAIL LEAD 52 FOR 10IC SERENITY 11721 REMOTE CONTROL 12283 TUBE VACUUM SWITCH PORT 12429 BRACKET CONTROLLER 11392...
  • Page 8 Operator's Manual Serenity Pellet Stove WIRING DIAGRAM Electrical Plug Igniter Auger Motor Room Blower Exhaust Blower 120V~ AUGER CAPACITOR MICRO-SWITCH VACUUM / PRESSURE SWITCH FUSES THERMODISC 52C PROOF OF FIRE THERMOCOUPLE 30C ROOM TEMP 92C OVERTEMP Controller Check for parts online at www.castlestoves.com or call 800-345-6007 M-F 8-5...

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