Starkey Custom Charger User Manual page 9

Troubleshooting guide
Problems with your charger? Try these
tips. If issues continue, contact your
hearing care professional.
Possible
Symptom
causes
Incorrect hearing
aid orientation.
Indicator
lights do
Custom
not turn
Charger:
on when
Not plugged
hearing
into an external
aids are
power source
placed
(e.g., a wall
on the
outlet).
charging
Premium
post.
Custom
Charger:
Depleted on-
board battery
16 | Troubleshooting guide
Solutions
Reposition your
hearing aids on
the charging
posts.
Custom Charger:
Connect the
power supply cord
to your charger
and plug into an
external power
source (e.g., a
wall outlet). The
front hearing aid
indicator lights
will turn on for
a few seconds
to indicate
connection to the
power source.
If they do not,
contact your
hearing care
professional.
Premium Custom
Charger: Connect
the power cord
to your charger
and plug it into
the wall. The back
charger indicator
lights will turn on
for a few seconds
to indicate
connection to the
power source.
If they do not,
contact your
hearing care
professional.
Troubleshooting guide
Possible
Symptom
causes
Red
blinking
hearing aid
Fault occurred.
indicator
lights.
Hearing aids
While
have finished
charging
charging,
hearing
Premium
aids, no
Custom Charger
indicator
has moved to
lights are
"power save"
lighting up.
mode.
17 | Troubleshooting guide
Solutions
Remove your
hearing aids from
the charging
posts, wait until
the front hearing
aid indicator
lights turn off,
then re-insert.
If the red blinking
persists, contact
your hearing care
professional.
To trigger
indicator lights,
remove hearing
aid from charging
post for three
seconds, then
re-insert it.
Hearing aid
indicator lights
will remain
illuminated for
10 seconds.