NextBase 522GW User Manual page 41

Frequently Asked Questions (page 2)
Problem
The screen blanks after a few minutes upon my Dash Cam.
I get the message:
"Cluster size wrong. Please format SD card" on screen.
The battery will not charge.
The battery only lasts 30 seconds.
The battery only lasts 10 - 15 minutes.
I get the message "SD Card Error" on screen.
I get the message "Card Full" on screen.
When connected to a TV/monitor via HDMI cable, there is no
image on the TV/monitor.
I have turned on 'Parking Mode' and now can't stop the recording.
When I press the Menu button nothing happens.
Downloading files from www.nextbase.com using Google Chrome
results in a Malicious Software message.
There's no PC Connection Screen when connected to my computer.
My Camera feels warm when it is operating.
Alexa is not working on my Dash Cam.
The QR codes are not working
Unresolved Issues
www.nextbase.com support@nextbase.com
Solution
The screen saver is set to ON. Change settings to OFF if required. Default setting is OFF.
The SD card has been formatted in another device and the Cluster size is not compatible. Use the Setup Menu to format the SD card
from within the SD card.
Ensure the Dash Cam is connected to a reliable power source and that the supplied Car Power Cable is being used, with the blue LED lit.
The battery will only receive charge when the Dash Cam is connected to a power source.
Charging takes approximately 2 hours and a full charge is indicated when the blue LED on the Dash Cam goes out. To charge, take the
camera indoors and charge it for 2 hours; once fully charged, check to see if the problem persists.
If it persists, the car power supply may be causing the issue.
This is normal, the battery design allows the 'Auto Power Off' feature to function in event of power loss within the vehicle.
It is not intended as an alternative power source to replace the supplied car adaptor.
The SD card has become unusable by the Dash Cam. Back up useful files to your PC and then Format your SD card from within
the Dash Cam setup menu.
The SD card has become full as there are too many protected files which cannot be deleted to allow for further recording to take place.
Transfer useful files to your PC and delete unnecessary files, or Format the SD card from within the Dash Cam setup menu.
The Dash Cam is not compatible with all TVs and monitors. Ensure that all connections are correctly attached.
The Dash Cam will start a recording whenever motion is detected. To turn off Parking Mode firstly shutdown the Dash Cam
and remove the SD card, this will avoid recording being activated accidentally. Switch the Dash Cam On and within the Setup Menu,
turn off the 'Parking Mode'.
This is normal during recording. Stop the recording before pressing the MENU button. If recording re-starts before you can press MENU,
then see the Parking Mode section above.
This is not a cause for concern, as this message will appear whenever new software is downloaded from the internet. Simply go to the settings
within Google Chrome and turn off the malicious software protection temporarily to download and install the playback software.
Reinstate previous Google Chrome settings afterwards.
Try multiple USB ports and an alternative mini USB cable (if possible).
Please ensure it is inserted into the USB port on the Dash Cam and not into the mount.
It is normal for the camera to feel warm during typical use, especially when it's recording high definition video or communicating via Wi-Fi.
Ensure that you have both the Alexa App and the MyNextbase Connect app installed. We recommend signing into Alexa through the
MyNextbase Connect home screen to ensure that the apps are successfully paired. Ensure that the volume is turned up on your paired
smartphone.
There is some variability in the effectiveness of QR Code scanning apps. If yours is not working, try a different one. If the problem persists, you
can visit the Google Play Store/Apple App Store and search for MyNextbase Connect or Amazon Alexa manually.
Reset the Dash Cam to the default settings within the Setup Menu and try again.
Should the problem persist call the UK helpline (02920) 866429 or call your local support centre, found at www.nextbase.com
Alternatively email: support@nextbase.com
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