Seagate Exos E 2U12 Series Getting Started

Exos® E 2U12, 2U24, 5U84 Series Getting Started
Part Number 204936700-00, A • December 2022
Thank you for purchasing a Seagate storage product. This document provides an overview of product setup tasks and identifies
locations for information you need to accomplish each task in product documentation.
WARNING! Non-compliance could void your warranty. To safely mount the storage enclosure in a rack cabinet, you must
follow all directions exactly as specified in the identified hardware documentation. Retain original packaging materials for use with
returns. For storage enclosure returns, the master container must ship on a pallet.
Product setup
Seagate requires the person using these instructions to be a qualified technician, trained to perform installation and maintenance
of Seagate storage products. Use the Rackmount Guide and the video to direct you during initial installation.
For help, contact Technical Support at 1-800-SEAGATE or email frontline@seagate.com. You must provide the following data:
Issue subject and detailed issue
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description
Product type and serial number
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Shipkit item
Storage enclosure with or without drive modules
Accessory kit *
Railkit box
Optional SFP packs
*All power cords, included or obtained, must comply with applicable Seagate standards and requirements.
Installation checklist
Read this entire section before you begin. You must adhere to all safety requirements prior to and during installation.
WARNING! Do not attempt to install the 5U expansion enclosure into the rack cabinet with drive modules preloaded in the
slots. Serious injury and damage could result. Unload any drive modules in enclosure slots to a static-protected area. Do not
further lighten the enclosure by removing other components.
Installation prerequisites and safety guidance
1. Clear the site for installation and secure a static-protected area for unpacking the enclosure in that area.
2. Move the enclosure onto a suitable mechanical lift with two (2U) or three people (5U, using included belt straps).
3. Use a mechanical lift for positioning the enclosure and mounting it into the rack cabinet. Do not use a vacuum lift. To maintain
personal and equipment safety, do not use any other method to support the weight of the enclosure.
4. Maintain adequate enclosure clearances, both front and back.
5. Prior to handling all drive modules in carriers (DDICs), make sure you are static-compliant.
Part number of product or FRU experiencing a fault
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condition
System logs related to the fault condition
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Quantity
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