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R E T U R N P O L I C Y
30-DAY NO-RISK PURCHASE PROGRAM
Bakcou stands behind our eBikes with full
confidence that you will have and enjoy the
industry leading eBike in your hands. At Bakcou,
we pride ourselves on our five-star customer
service. Our sole focus is on taking care of our
Tribe members and you can shop with confidence
knowing that when you call Bakcou, you'll work
directly with a member of our team located at our
headquarters in northern Utah.
If your Bakcou eBike isn't everything you hoped it
would be, or you simply decide you want a different
Bakcou model, we'll do a no-hassle exchange for
a different model or provide you with a full refund.
You cover the return shipping to get the bike back
to us and we'll take care of the shipping costs to get
you your new bike! Bakcou eBike must be in new
condition with less than 10 miles on the odometer to
qualify for an exchange or refund.
Bakcou's 30-Day No-Risk Trial program is only for bikes
purchased after November 1, 2021. Prior purchases do
not qualify. Your 30-Day No-Risk Trial starts on the day
the delivery company drops off your bike.
For more information on our 30-Day No-Risk
Purchase Program, please visit us at www.Bakcou.
com or send us an email at info@bakcou.com.
RETURN POLICY
Refund policy applies to apparel and accessories.
For eBikes and scooters, please refer to our 30-Day
No Risk Purchase Program.
Bakcou accepts returns and exchanges up to 30 days
after you receive your purchase. Items must be in the
same condition that they were received to be eligible
for return. A 15% restocking fee will be applied to your
refund and you are responsible for shipping. Receipt
or proof of purchase is also required for returns.
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We will notify you upon receipt and inspection of
your return. If approved, an automatic refund minus
the 15% restocking fee will be applied to your
original payment method. Please allow adequate
time for your bank or credit card company to
process and post the refund.
For returns and exchanges, please contact us at
info@bakcou.com.
In the event of a product return, Bakcou promotional
items received with your purchase must also be
returned and a 15% restocking fee will be assessed.
If you choose to keep any of the promotional items,
the MSRP value of the promotional items will be
deducted from your refund.
Customer must receive written approval of
the return and a Return Authorization Number
from Bakcou, LLC prior to submitting a return.
If a customer sends a return without the written
consent of the company, a refund will not be
issued. The customer who sends a unit back
without consent will be responsible for shipping
costs back to them, or will sacrifice the item. One
a return is approved by Bakcou, LLC, you may
receive an exchange, company credit, or a refund.
Please address your return to:
Bakcou, LLC
c/o Return Authorization #__________
2840 Wadman Drive, Unit B
Ogden, UT 84401
All purchases made through Authorized Bakcou
retailers are subject to the dealer's return and
refund policies. Bakcou does not accept direct
returns of products sold through authorized
retailers. All products sold through dealers must be
returned to the original seller.
WA R R A N T Y & C L A I M S
ALL BAKCOU eBIKES & SCOOTERS COME WITH A ONE YEAR LIMITED WARRANTY
Every eBike from Bakcou comes with a one year limited warranty against manufacturing defects in
materials or workmanship on its frame, motor, display, and battery.
Within the first year of purchase, this warranty includes shipping, labor, and parts for the frame, motor,
display, and battery. This limited warranty does not apply to normal wear and tear, malfunctions, or failures
due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other
improper use. The one-year warranty on Bakcou lithium-ion batteries from the date of original purchase
does not include damage from power surges, use of improper charger, improper maintenance or other
such misuse, normal wear, or water damage.
If a component is deemed to be defective or damaged without user error or other improper use, Bakcou
will assist in replacing that part. This includes any parts deemed to have been damaged in shipping. We
will not replace any part deemed to be damaged by the user.
In the case of a repair or parts replacement under warranty, we will work with the owner to find a local
certified bicycle repair shop to make the necessary fix. Bakcou will also cover the associated repair labor
fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to
Bakcou to make the needed repairs, but will be responsible for shipping costs each way.
WARRANTY CLAIMS
All claims to this warranty must be submitted through Bakcou, LLC and can be submitted by visiting www.
Bakcou.com or by emailing us at info@bakcou.com. Proof of the original purchase may be required with
any warranty request. Before making a claim, please contact our Customer Service Department by calling
(844)227-1096, as there may be a simple fix for the problem. Valid warranty claims will be processed within
one year of the initial purchase.
SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time
sensitive and we will not accept freight damage claims later than 3 business days from delivery. Note any
damage to your products on the Bill of Lading before you and the delivery drive sign-off on the shipment.
Take photos of any damage that is found and date the images when possible. Report shipping damage
claims within 3 business days of delivery to Bakcou, LLC at (844)227-1096 or www.bakcou.com.
Don't forget to register your bike with us
to activate your product warranty
www.bakcou.com/product-registration
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VISIT US AT BAKCOU.COM |
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