Iridium GO! exec Faqs page 5

Where can I find my Iridium Service Provider?
You can find your Iridium Service Provider by using the following link and entering your
information: https://www.iridium.com/who-is-my-sp/. Please have your satellite phone number or
SIM card number ready to find your service provider.
Where is the Iridium GO! exec application available for downloading?
The Iridium GO! exec application is available on the Google Play Store and the App Store. You
can find the application by searching "Iridium GO! exec".
Can I utilize my cellular network while connected to the Iridium GO! exec device?
Iridium GO! exec is designed to be used outside of the range of cellular networks. Iridium GO!
exec can be used within the range of cellular and Wi-Fi networks but can (at times) cause
automatic switching between Wi-Fi and cellular networks that can negatively impact the Wi-Fi
connection between the smartphone and the Iridium GO! exec device.
The Iridium GO! exec device becomes warm during use. Is this normal?
You may notice this during long calls or during charging. The heat is produced by the electronic
components within your Iridium GO! exec and is quite normal.
How do I update the firmware for the Iridium GO! exec?
The Iridium GO! exec app will notify you if a firmware update is available when you download
the latest version. The device firmware can be updated with the app.
When you connect the device to the Iridium GO! exec app, it will notify you if a new firmware
upgrade is available. Follow on-screen instructions to complete firmware upgrade.
To make sure you always have the latest information, you need to check that your app is
updated to the latest version on the respective app store. Every time there is a new firmware
upgrade, Iridium will do a new app release to include this new firmware in it.
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