Iridium GO! exec Faqs page 11

Hide thumbs Also See for GO! exec:

I forgot my 4-digit admin PIN number. How can I reset it?

To reset your Admin PIN, you must perform a hard reset on the device. This can be done by

pressing and holding the reset button with a paperclip for 10 seconds (or until the device

restarts).

I see the error "Call Failed – Voice not provisioned on my Iridium GO! exec" what should

I do?

This can be caused when the device hasn't successfully registered on the network. To

successfully register to the network the device must have a valid SIM inserted and have a good

view of the sky (with either the internal antenna lifted, or an external antenna plugged in). When

the registration is complete it will show 'Iridium' on the Status bar and the LED will slow flash

using a green color.

Please wait for a few minutes and try again or help restart the satellite module by flipping the

internal antenna down, hitting cancel to stop the device from powering down and flip the

antenna back up again.

I started using the Iridium GO! exec device indoors, and then I walked outside. It doesn't

seem to be registering, what do I do?

If the device hasn't registered on the network, you can flip the internal antenna down, cancel the

power off option to prevent the device from turning off and then flip the antenna back up. Doing

so, restarts the satellite module within the device and allows it to register on the Iridium network.

Whom do I contact for support with my Iridium GO! exec?

For assistance, please reach out to your Iridium Authorized Service Provider. Your Service

Provider can help with service activation, billing and pricing inquiries, documentation requests,

training, troubleshooting, ordering parts, repair services, and more.

How do I find my Iridium GO! exec phone number?

This information can be found on your Iridium GO! exec device once it registers on the network.

On your Iridium GO! exec device, click the Settings icon -> scroll down to and select 'Device

Information'. If it doesn't show anything, it means that your device is still trying to register on the

network.

You can also contact your Iridium Authorized Service Partner to obtain your account details.