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Sony XR-50X9 J Series Service Manual
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Sony XR-50X9 J Series Service Manual

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2021/02/25 22:52:59 (GMT+09:00)
SERVICE MANUAL (COMMON)
ORIGINAL MANUAL ISSUE DATE: 2021.03
Conditions of Use:
(1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products (hereinafter
the "Repair services") under the service agreement entered into with the Sony group company (hereinafter the "Service agreement"). Using this
information for any purpose other than the purpose described foregoing is forbidden.
(2) Only the Authorized Servicer's officers, employees or subcontractors (including their officers and employees) whose duties justify a need-to-know
and who have agreed to hold confidential this information (collectively hereinafter the "Permitted users") are permitted to access and use this
information. To disclose or disseminate to any person other than the Permitted users is forbidden.
(3) Destroy or erase any and all portion of this information promptly in an irrecoverable and secure fashion after achieving the purpose described in
Section (1) above.
(4) Do not copy, replicate, reproduce, alter, translate, transmit, sell, lease, or distribute this information in whole or in part without the prior written
permission of the author.
(Notwithstanding foregoing, it is permitted to copy and distribute this information to the Permitted users.)
(5) Please notify immediately any leakage, loss, theft, misappropriation, or other misuse of this information by e-mail to the following address:
somk-gcs-tissnexim-adm@jp.sony.com
(6) In addition to the above, the terms and conditions of the Service agreement shall be applied to using this information.
Revision of Information:
This information may be changed or updated at any time without any prior notice. Please confirm that this information is up-to-date before using it.
GR1VH CHASSIS
Segment : AR
9-888-792-01
LCD TV
Sony EMCS (M) Sdn. Bhd., SHES-M
© 2021.03
SYS SET

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Summary of Contents for Sony XR-50X9 J Series

  • Page 1 Conditions of Use: (1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products (hereinafter the “Repair services”) under the service agreement entered into with the Sony group company (hereinafter the “Service agreement”). Using this information for any purpose other than the purpose described foregoing is forbidden.
  • Page 2 2021/02/25 22:52:59 (GMT+09:00) REVISION HISTORY Version Date Subject 2021.03 Issue SYS SET...
  • Page 3 2021/02/25 22:52:59 (GMT+09:00) MODEL LISTS THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS: REGION AMERICA ASIA CHINA MODEL XR-50X9*J XR-55X9*J XR-65X9*J XR-75X9*J XR-100X9* XRM-50X9*J XRM-55X9*J XRM-65X9*J XRM-75X9*J SYS SET...

  • Page 4: Table Of Contents

    2021/02/25 22:52:59 (GMT+09:00) TABLE OF CONTENTS Title Page SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLE SHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIDE Please refer Service Manual – Unique for below information :  Disassembly and Removal Caution  Wire Dressing  Circuit Board Location ...

  • Page 5: Safety Notes

    ! mark on the exploded views, and in the parts list are critical for safe operation. Replace voltage occurs at the inverter circuit at 650Vrms) these components with Sony parts whose part numbers appear as shown in this manual 7) Always clean the LCD panel with a soft cloth material.
  • Page 6 2021/02/25 22:52:59 (GMT+09:00) S A F E T Y N O T E S 10) During the repair, DO NOT leave the Power On or Burn-in period for more than 1 hour ※Things to prepare in advance ESD wrist-strap while the TV is face down on a cloth. Refer Figure 1 Figure 1.
  • Page 7 2021/02/25 22:52:59 (GMT+09:00) S A F E T Y N O T E S 1) Caution for Board handling(Stress) ④Regardless of Good board or Defective board, always put it Be sure to observe the following contents. on ESD cushion/sheet slowly. ① Hold the board with both hands ⑤Do not stack up ②...
  • Page 8 2021/02/25 22:52:59 (GMT+09:00) S A F E T Y N O T E S ※Installation example of wrist-strap ⑦Do not hold Heat-Sink when take out or install it.. Please connect the clip to the metal part of the chassis of the TV with the wristband grounded.
  • Page 9 2021/02/25 22:52:59 (GMT+09:00) S A F E T Y N O T E S 1-5. Safety Check-Out ③When holding board, do not hit/touch to Plastic part(s) After correcting the original service problem, perform the following safety checks before releasing the set to the customer:- 1)Check the area of your repair for unsoldered or poorly soldered connections.
  • Page 10 2021/02/25 22:52:59 (GMT+09:00) S A F E T Y N O T E S 1-7. How to Find a Good Earth Ground Stabilized power supply instrument and isolated voltage transformer: 1)A cold-water pipe is a guaranteed earth ground; the cover-plate retaining screw on most Use too much current capacity and isolated voltage transformer does not need to use AC outlet boxes is also at earth ground.

  • Page 11: Self Diagnostic Function

    2021/02/25 22:52:59 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N The units in this manual contain a self-diagnostic function. If an error occurs, the Smart Core Red LED will automatically begin to flash. The number of times the LED flashes translates to a probable source of the problem.
  • Page 12 2021/02/25 22:52:59 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Self Diag. Quick Reference (Not LED blinking) – Record Only Error Item TCON ERR <T> T-CON device I2C communication failure AUD_ERR_I2C <B>...
  • Page 13 2021/02/25 22:52:59 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Menu Self Diagnosis Service Exit Entry (Self Diagnosis Display) - Go to the standby by a remote. -If you want to finish service mode app, do AC OFF/ON →*Service mode app is disable perfectly - Push the buttons sequentially:...
  • Page 14 2021/02/25 22:52:59 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Self Diagnosis Display Error Item Format of error timestamps Error count YYMMDDhhmmss (in UTC) Example: 120823132523 -> Aug 23 2012 13:25:23 UTC SELF CHECK * Only when time is set, an error timestamp Back...
  • Page 15 2021/02/25 22:52:59 (GMT+09:00) S E L F D I A G N O S T I C F U N C T I O N Retry Limitation by Remote / Power Key Smart Core Error Name Retry Permission Times Note Red LED blinking count Number of off/on action for MAIN_POWER shutdown is recorded to STDWN_OFFON_CNT_MAIN_POWER.

  • Page 16: Trouble Shooting

    2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G Triage Chart Before you make the service call… 1. Confirm the symptom from the customer. 2. Select that symptom from the chart. 3. Bring all the boards and cables listed for that symptom. 4.
  • Page 17 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.1 No Power No Power Check STBY 3.3V Replace C1708 Between Power Board to Power Board near CN1700 on BM5ST Board BM5ST board Harness Harness BM5ST Board...
  • Page 18 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.1 No Power – Power board ( Tv Condition ) START Main board problem RC can turn TV ON? AC connect (80~288V) Case 2 12V output check (12.2~13.2V) Replace Power Supply...
  • Page 19 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.1 No Power – Checking Point board BM5ST C1708 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 20 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.2 No Power U-Com Failure P-on u-com control signal path summary DDC : 0.8V_M5_CORE (IC804) PGOOD_1 3.3V_STBY #pin6 #pin9 DDCs: Power Board P_ON_#1 0.9V_BE_DDC_1 (IC4802), 0.9V_BE_DDC_2 (IC4803), 0.8V_BE #pin12 BL_ON #pin7...
  • Page 21 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.2 No Power U-Com Failure START Check 12.7V_MAIN Line Check 12V_MON Check VDD and 19.5V_12.7V_AUDIO Line R462 Voltage. C442 Voltage. Check 3.3V_STBY Line (C1708, CN1701 #9pin) (from Power or Local Dimming Is the voltage >2.6V? Is the voltage >3.0V?
  • Page 22 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.2 No Power U-Com Failure Previous page Check P_ON_#2 Check BL_ON CL417 Voltage. Change IC401 CL420 Voltage. Change IC401 Is the voltage >3.0V? Is the voltage >3.0V? Check P_ON_HL CL415 Voltage.
  • Page 23 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.2 No Power U-Com Failure – Board View B-Side Top Side IC401 P u-Com IC401 P u-Com SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 24 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.2 No Power U-Com Failure – Checking Point Top Side B-Side CL413 CL419 CL420 CL412 CL418 C442 CL417 CL416 IC401 CL414 R462 CL411 CL408 CL415 SAFETY NOTES SELF DIAGNOSTIC FUNCTION...
  • Page 25 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G P_ON_#1 : P-on u-com IC401 #pin12 1.3 No Power DDCON / LDO P_ON_#2 : P-on u-com IC401 #pin13 Check Item Summary ORESETB : P-on u-com IC401 #pin14 Board Operation IC Ref...
  • Page 26 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO - DDCONs Check START Check IC600 Vcc voltage Check Vcc voltage Check C601 C801 / C628 D800/D600 Change D800/D600 Is voltage >12V? Is voltage >3V? Is diode alive?
  • Page 27 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO - DDCON Check START Please Refer page 25 for Ref No. Board Operation IC Ref Voltage supply DC/DC IC414 5.0V_STBY_H Check fuse...
  • Page 28 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Board View Top Side B-Side 0.9V_BE_DDC_ 1.8V_BE_D 3.3V_DDC_O 5.0V_VBUS/5V_ 1.1V_BE MAIN/5V_AUDIO 1.8V_M5 1.8V_STBY 0.8V_M5_G 1.1V_M5_D 0.9V_M5_S 0.8V_M5_C 1.8V_M5_ET_STB 0.8V_M5_C 3.3V_M5_STBY...
  • Page 29 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 5.0V_VBUS/5V_MAIN/5V_AUDIO 5.0V_STBY_H A-Side Top Side Pin#15 IC600 IC418 C505 C610 C510 C601 F600 R557 B-Side SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING...
  • Page 30 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 3.3V_DDC_OUT 1.0V_TU_P Top Side Top Side Pin#4 C656 C628 Pin#11 IC607 IC603 C665 C630 F604 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING...
  • Page 31 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 1.1V_M5_DDR B-Side Pin#4 C806 IC801 C801 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 32 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 1.8V_STBY B-Side 0.9V_M5_STBY B-Side C809 C810 Pin#4 IC803 IC802 C812 Pin#4 C807 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS...
  • Page 33 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 1.8V_M5 0.8V_M5_CORE B-Side B-Side C831 F802 C846 C904 F807 IC804 IC813 C902 Pin#8 Pin#4 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT...
  • Page 34 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 0.8V_M5_CPU 1.0V_M5 B-Side B-Side F803 Pin#4 C855 F805 C896 IC812 C861 C898 IC810 Pin#19 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT...
  • Page 35 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 0.8V_M5_GPU B-Side F804 C868 C874 IC811 Pin#19 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 36 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 1.1V_BE 1.8V_BE_DDC B-Side B-Side F4801 F4800 Pin#4 C4803 C4812 IC4800 Pin#4 C4805 IC4801 C4813 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT...
  • Page 37 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 0.9V_BE_DDC_2 0.9V_BE_DDC_1 B-Side B-Side F4801 C4827 Pin#4 C4820 IC4803 IC4802 Pin#4 C4828 C4819 F4800 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT...
  • Page 38 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 0.7V_BE 0.8V_BE B-Side B-Side C4860 C4876 C4863 IC4810 IC4809 C4845 Pin#8 Pin#8 F4800 F4800 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT...
  • Page 39 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – LDO Check Please refer page 25 for Ref number. Board Operation IC Ref Voltage supply Board Operation IC Ref Voltage supply BM5ST IC403...
  • Page 40 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – LDO Check Please refer page 25 for Ref number. Board Operation IC Ref Voltage supply BM5ST IC809 3.3V_M5_STBY START Check 3.3V_DDC_OUT...
  • Page 41 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – LDO Check Please refer page 25 for Ref number. Board Operation IC Ref Voltage supply BM5ST IC2201 1.8V_EMMC START Check IC600 Vcc voltage...
  • Page 42 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 1.8V_M5_ET_STBY 3.3V_MAIN_H B-Side B-Side C416 IC403 C415 Pin#3 Pin#3 C818 C817 IC806 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS...
  • Page 43 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.3 No Power DDCON / LDO – Checking Point 3.3V_M5_STBY C816 IC809 B-Side R917 C815 1.8V_EMMC B-Side C2214 Pin#3 IC2201 C2216 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS...
  • Page 44 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.4 No Power – Muffin5 Failure Muffin Fail Suspected Muffin LOG is Write DDR check Replace DDR Is there DDR error? displayed bootloader Check Muffin Log Power uCom and Follow 1.2 &...
  • Page 45 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 1.5 No Power – Muffin5 Replacement Muffin5 replacement flow eMMC need to be eMMC replacement replaced when changing Muffin5. Muffin5 replacement SW write SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT...
  • Page 46 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.0 LED Blinking : 2x ( Main power error) 2-time blinking Check “12.7V_MAIN” at pin 5,6,7,8 of CN1700 Power Board on BM5ST Board, Voltage > 13.2V ? BM5ST Board SAFETY NOTES SELF DIAGNOSTIC FUNCTION...
  • Page 47 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.0 LED Blinking : Check Point Board PWB (A side) Detail CN1700 CN1700 Pin 5,6,7,8 12.7V_MAIN SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 48 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.1 LED Blinking : 3x ( DC Alert) 3-time blinking (DC Alert) Check “12.7V_MAIN” Check “5V_MAIN” Check “5V_DET” Check Audio at pin 5,6,7,8 of CN1700 on at JL601 on BM5A/BM5ST board, at CL1247 on BM5A/BM5ST board, Error...
  • Page 49 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.1 LED Blinking : Check Point Board PWB (A side) Detail CN1700 Pin 5,6,7,8 12.7V_MAI CL1247 CN1700 5V_DET CL1247 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS...
  • Page 50 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.1 LED Blinking : Check Point Board PWB (B side) Detail JL601 5V_MAIN JL601 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 51 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.2 3x Blinking : Audio Error Number of STBY LED 3x blinking Error Item Description flashing (AUD_ERR) DC_ALERT Main 5V power failure Valhalla2 Valhalla AUD_ERR Audio amp error detection Main Board...
  • Page 52 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.2 3x Blinking : Audio Error BM5ST PVDD-GND short check Measure impedance between VDD and GND at capacitor C6652. Impedance <100Ω  NG (2) 3.3V short check Measure impedance between 3.3V_AUDIO and GND at C6604.
  • Page 53 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.3 4x Blinking Error Item Number of STBY LED Description flashing LD_ERR Local Dimming board error detection by LD IC Valhalla2 BCM_ERR Local Dimming IC Initialize / FW Update / SPI communication error detection.
  • Page 54 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.4 4x Blinking : Check point for CL5223 LD_RDY Board PWB (A side) Detail CL5223 BE_LD_RDY SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 55 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.4 4x Blinking : Check point for CL5206 LD_ERR_DET Board PWB (B side) Detail CL5206 LD_ERR_DET SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 56 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.5 LED Blinking : 5x Blinking (Panel ID Read Error) 5-times blinking Replace Replace BM5ST Board Panel (T-con) Check Replace “+12.5V_TCON” Power Board Symptom Symptom Power Board on T-CON Board...
  • Page 57 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.6 LED Blinking : 6x Blinking (Backlight Error) 6-times blinking Harness / Connection Symptom Check Voltage of Check High broken Improvement Replace “BL_ERR” harness/connection Harness harness at JL1703 on BM5ST...
  • Page 58 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.6 LED Blinking : Check point Board PWB (B side) Detail JL1703 BL_ERR JL1703 BL_ERR SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 59 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.7 LED Blinking : 7x Blinking ( Temperature Error) 7-time blinking Setting circumstance is OK? Set to another Temperature, location, etc. Ventilation, etc. Symptom Replace FFC improvement from BM5ST to Receiver...
  • Page 60 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.7 LED Blinking : Check Point Board PWB (A side) Detail R1312 I2C0_SDA I2C0_SCL R1313 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 61 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 2.8 LED Blinking : 8x Blinking ( Sharaku Error) 8-times blinking Replace BM5ST Board SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 62 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 3.1 No Sound: Speaker No Sound Speaker ※ This confirmation way is only for traditional speaker & exciter. Check In PIEZO Tweeter case, we can confirm OK or NG by listening actually. ・[Speakers] setting is [TV Speakers]? ・Nothing is connected to Headphone terminal and Bluetooth ? ・Volume setting is not too small?
  • Page 63 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 3.2 No Sound: Headphone out / Audio out / Optical out No Sound No Sound Headphone out / Opt out Audio out (Trinity model Only) Check Check [Settings] ...
  • Page 64 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 3.7 No Sound: Tuner No Sound with normal picture Only RF tuner input? Please refer Audio Check IC1000 (SOC) troubleshooting SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS...
  • Page 65 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 3.8 No Sound: HDMI 1/2/3/4 No Sound ARC No Sound (HDMI3) Check the picture Refer to 4.5 HDMI NO PICTURE Except HDMI3 Check the Port Change to HDMI 3 HDMI3 Not support ARC...
  • Page 66 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.0 No Picture No Picture Refer to the Replace Check Smart Core troubleshooting the V by One FFC Got Any Normal flow 1.0 Behavior Harness Display? (Blinking)
  • Page 67 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.1 Analog Video Signal Path (WW destination) AH9:GPIO56 VIDEO_DET AL31:CVBS0P CVBS0P Composite IC1000 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 68 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.2 No Picture – Investigation Flow (WW destination) Checking condition: - TV ON, *AV conversion cable is connected to conversion jack input (Yellow) at TV side. Composite input cable is connected to composite source output.
  • Page 69 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.2 No Picture – Actions Flow (WW destination) Condition Actions to be taken Muffin [IC1000] Change Main board Problem Connector Problem Change Connector Connectivity Problem Change Part according to remarks...
  • Page 70 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.2 No Picture – Parts Location (WW destination) Board PWB (A side) Detail C2825 R2842 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 71 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.2 No Picture – Parts Location (WW destination) Board PWB (B side) Detail VR2800 D2800 R2843 R2848 R2845 R2844 R2849 C2831 R2841 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT...
  • Page 72 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.3 Input Skip Function Under default condition; If user insert analog video cables into video jacks, the Video/Component will be highlighted and can be selected.
  • Page 73 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner IC1000 (SoC) IF/AGC Video Analog Demod. TU300* Digital Demod. X_Demod_RST_STBY DVB-C/T/T2/S/S2 Audio DTMB IC3101 Digital ISDB-T Demod. ATSC 3.0 ISDB-T/S/S3 Decoder JP/ATSC 3.0/Philippines only...
  • Page 74 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner Notes: I2C - Parts for I2C SDA line: R3036, C3005 RF input no picture / noisy picture - Parts for I2C SCL line : R3035, C3006 Waveform confirmation point •...
  • Page 75 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner FOR 12V LNB Voltage Checking: @ AEP and JP +12V_LNB Voltage Checking Check LNB power line Check P_ON_HL signal line MOSFET Mount check R3037, R3038 +12.7V_MAIN at R643 = 12V?
  • Page 76 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner BM5ST Tuner potion(Top View) Tuner Power Lines: 3.3V, 12.0V, 1.0V FB3102 (Top View) BM5ST Tuner potion(Bottom View) R3037 R3038 R643 FB3103 BM5ST Tuner potion(Bottom View)
  • Page 77 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner BM5ST Tuner potion(Top View) Tuner Power Lines: 1.8V, 5.0V (Top View) 5.0V FB3001 BM5ST Tuner potion(Bottom View) 1.8V C3357= 1.8V SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING...
  • Page 78 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner FOR ANALOG TUNING: @ All destination except JP Notes: Analog Tuning - Parts for IF_N line : C3011 - Parts for IF_P line : C3010 For LA only - Parts for TAGC line: R3024, C3023, R3003, : Insert correct signal in correct ANT terminal.
  • Page 79 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner FOR DIGITAL TUNING 1: @ For TW, NA-ATSC(MX/UC) , CH/HK, LA, PA, AEP Notes: - Parts for IF_N line : C3011 - Parts for IF_P line : C3010 Digital Tuning 1 - Parts for TAGC line: R3024, C3023, R3003,...
  • Page 80 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner Notes: I2C FOR DIGITAL TUNING 2: @ JP, US ATSC3.0 and Philippines - Parts for I2C SDA line: R3036, C3005 - Parts for I2C SCL line : R3035, C3006 Waveform confirmation point •...
  • Page 81 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner IF_N, IF_P, TAGC, TS Lines(Near SOC) BM5ST Tuner potion(Top View) BM5ST(Top View) BM5ST Tuner potion(Top View) C3023 RB3001 R3024 BM5ST Tuner potion(Top View) BM5ST Tuner potion(Bottom View) JL3012...
  • Page 82 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner I2C_SDA, I2C_SCL, TS Lines(Near tuner), X_DEMOD_RST_STBY BM5ST(Top View) BM5ST Tuner potion(Top View) BM5ST Tuner potion(Top View) C3006 R3035 R3116 R3123 R3003 R3122...
  • Page 83 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.4 No Picture - Tuner I,Q, SAGC(Near SOC) BM5ST(Top View) BM5ST Tuner potion(Top View) BM5ST Tuner potion(Bottom View) C3012 C3025 C3009 C3024 SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT...
  • Page 84 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.5 No Picture – HDMI 1/2/3/4 No Picture ① Check HDMIcable Change HDMIcable +5V line NG Check the below point at Spec:4.7~5.3V Check other Connector side HDMI input ・Check +5V line CL4009/4011/4013/4015...
  • Page 85 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 4.5 No Picture – Check Points HDMI 1/2/3/4 A-side HDMI 1 +5V part :R4036 +5V line :CL4009 HDMI 3 HPD line :CL4008 HDMI 1 CL4013 HDMI 2 CL4009...
  • Page 86 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 5.0 Key Switch Buttons Errors Check harness connection Harness connection Key button error between main board and issue receiver board Change harness between Main board to Receiver board harness main board to receiver board issue Change receiver board...
  • Page 87 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 5.1 IR Remote Commander Check harness connection IR remote commander does not Harness connection between main board and operate issue receiver board Change harness between Main board to receiver board harness main board to receiver board issue...
  • Page 88 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 5.2 Light Sensor Errors Setting is “ON” Check harness Check harness Backlight level does not change when Harness connection connection between main connection between main ambient light changed issue board and receiver board...
  • Page 89 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 5.3 CAS ID Unknown Digital broadcasting (terrestrial / Check harness satellite) cannot be received. connection between Harness connection And the message of Fig1 or main board and Smart issue Fig2 is displayed on the screen.
  • Page 90 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 6.0 Network Malfunction : Ethernet Wired [Network Set-up] >[Wired Set-up] on the TV Connection Results Connection Results Connection Results Main board Cable Connection Local Access Internet Access Failed Failed...
  • Page 91 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 6.0 Network Malfunction : Ethernet Wired Full board (A side) Zoomed in view D2402 (CHK4) TX, RX line L2401 T2401 (CHK1) (CHK5) (CHK3) J2401 (CHK2) T2402 (CHK3)
  • Page 92 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 6.1 Wireless Network Malfunction “Setting”  “Network & Internet” Check FFC 20P Wi-Fi radio No scan result under connection is OK strength is weak BM5ST Board “AVAILABLE NETWORKS”...
  • Page 93 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 6.2 Bluetooth Malfunction Bluetooth Remote doesn’t work Bluetooth Mouse/Keyboard/Controller doesn’t work Bluetooth Speaker/Headphone/ doesn’t work BM5ST “Settings”  FFC 20P “Remotes & Accessories”  Please refer connection instruction or device manual “Bluetooth Settings”...
  • Page 94 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 6.3 Built in Mic Malfunction (WW) Built in mic doesn’t work Mic hardware switch ⇒ On Check Mic hardware switch on TV Change FFC Cable between main board and Check harness connection Connect properly receiver board...
  • Page 95 2021/02/25 22:52:59 (GMT+09:00) T R O U B L E S H O O T I N G 6.3 Built in Mic Malfunction (CN) Built in mic doesn’t work [Settings] [Built-in MIC] OFF  On  [System]  [Voice Assistant]  Please refer manual of [Built-in MIC] how to use the built in MIC Change FFC Cable...

  • Page 96: Service Adjusment

    2021/02/25 22:52:59 (GMT+09:00) S E R V I C E A D J U S T M E N T When finished the operation of service mode, please AC Plug OFF/ON the TV set *If you don’t do AC plug OFF/ON, remain the Service Mode App and user can see the Service Mode after RC ON. 4.1 How to Enter Service Mode From Standby Mode Go to TV standby condition by remote commander.
  • Page 97 2021/02/25 22:52:59 (GMT+09:00) S E R V I C E A D J U S T M E N T Software Version 1) In Service Mode, select “Model Information”, press “Enter” or → button to enter Status Information Service Mode Main Micro Model PKG1.1.0.22.64.1.00 SW Version:...
  • Page 98 2021/02/25 22:52:59 (GMT+09:00) S E R V I C E A D J U S T M E N T Serial Number Edit (1) Service Mode In “Service Mode”, select “Model Information” Model Information >> Self diagnosis History >> by pressing “↑” or “↓” then pressing “Enter” Video / Audio >>...
  • Page 99 2021/02/25 22:52:59 (GMT+09:00) S E R V I C E A D J U S T M E N T Serial Number Edit (2) Model Status Information >> YES is selected, the input data is saved into EEPROM. SERIAL Model Information >> NUMBER EDIT is greyed out and the serial number that has been >>...
  • Page 100 2021/02/25 22:52:59 (GMT+09:00) S E R V I C E A D J U S T M E N T Model Number Setting 1) In “Service Mode”, select “Model Information” by pressing “↑” or Service Mode Model “↓” then pressing “Enter” or “→” button to enter inside. Model Information >>...
  • Page 101 2021/02/25 22:52:59 (GMT+09:00) S E R V I C E A D J U S T M E N T WB Adjustment (if necessary) 1. In “Panel/PQ” service mode a. Go to “WB Adjustment” category by “↑” or “↓”. b. To select “WB Adjustment”, press →...
  • Page 102 2021/02/25 22:52:59 (GMT+09:00) S E R V I C E A D J U S T M E N T WB / MURA / CUC Data Transfer Please apply when Main board or panel is replaced. In “Panel/PQ” service mode Go to “WB/Mura/CUC data transfer”...
  • Page 103 2021/02/25 22:52:59 (GMT+09:00) S E R V I C E A D J U S T M E N T HDD Performance Check (EU, JP ONLY) In “Service Mode”, select Service Mode General Setting “General Setting” by pressing Model Information >> Back <<...
  • Page 104 2021/02/25 22:52:59 (GMT+09:00) S E R V I C E A D J U S T M E N T HDD RE-Register (EU, JP ONLY) In “Service Mode”, select Service Mode General Setting “General Setting” by pressing Model Information >> Back << Self diagnosis History >>...
  • Page 105 2021/02/25 22:52:59 (GMT+09:00) S E R V I C E A D J U S T M E N T How to enter Aging Mode 1) In Service Mode, select “General Setting”, press “Enter” or “→” button to enter General Setting Service Mode General Setting Model Information >>...
  • Page 106 2021/02/25 22:52:59 (GMT+09:00) S E R V I C E A D J U S T M E N T How to exit Aging Mode 1) In Aging mode, press “←” button to exit Aging Mode and return to Service Mode. ** Note : During Aging Mode, if black screen appear after press “Home” or “Return” button, please do AC Off/On to recover. SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING...

  • Page 107: Diagrams

    2021/02/25 22:52:59 (GMT+09:00) D I A G R A M S Some control lines are left out. * depend on destinations. Video signal Audio signal Control Bus Panel BM5S board * CI eMMC Flash SPI/CI Link Vx1 16-lane 16GB exc. China(B2C) Tcon 32GB Only China(B2C) Power Micro * RF...
  • Page 108 2021/02/25 22:52:59 (GMT+09:00) D I A G R A M S 50 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 109 2021/02/25 22:52:59 (GMT+09:00) D I A G R A M S 55 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 110 2021/02/25 22:52:59 (GMT+09:00) D I A G R A M S 65 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 111 2021/02/25 22:52:59 (GMT+09:00) D I A G R A M S 75 Connecting Diagram SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...

  • Page 112: Handling Guide

    2021/02/25 22:52:59 (GMT+09:00) P A N E L H A N D L I N G Holding Position Holding edge of Bezel Hand pressing O-Cell without touching O-cell Always wear gloves during P-mod handling Support set at edge of Bezel Hand pressing O-Cell without touching O-cell SAFETY NOTES SELF DIAGNOSTIC FUNCTION...
  • Page 113 2021/02/25 22:52:59 (GMT+09:00) P A N E L H A N D L I N G Carry Position Carry P-mod by vertical position Carry P-mod by Horizontal position SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLESHOOTING SERVICE ADJUSMENT DIAGRAMS HANDLING GUIE SYS SET...
  • Page 114 2021/02/25 22:52:59 (GMT+09:00) P A N E L H A N D L I N G Carry Condition Carry P-mod by 1 person O-Cell Do not apply force on Back Pop out Chassis and rotate the Bezel  Can cause O-cell to pop out Carry P-mod by 2 person Carry P-mod at center area Carry P-mod by Corner...
  • Page 115 2021/02/25 22:52:59 (GMT+09:00) P A N E L H A N D L I N G Resting Condition Resting P-mod by 2 persons Resting P-mod by 1 person Panel is not fully Panel can be fully supported by table supported by table surface (Corner / surface edge is hanging)
  • Page 116 2021/02/25 22:52:59 (GMT+09:00) P A N E L H A N D L I N G Prohibited Method Handle P-mod without gloves Press on P-mod during Assy & Disassy Touch on PIEZO hook Piezo hook ( 2 positions L/R) Touch on RC hemming Avoid touch Piezo hook and rear cover hook during P-mod handling...
  • Page 117 2021/02/25 22:52:59 (GMT+09:00) Sony EMCS (M) Sdn. Bhd. English SHES-M 9-888-792-01 © 2021.03 SYS SET...

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