EDIKIO DUPLEX User Manual
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EDIKIO DUPLEX User Manual

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EDikio DUplEx
USER GUIDE
Evolis © 2022. All rights reserved.
User-guide_EDD1_ENG_20220701_B0

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  • Page 1 EDikio DUplEx USER GUIDE Evolis © 2022. All rights reserved. User-guide_EDD1_ENG_20220701_B0...

  • Page 2: Table Of Contents

    Cards 2. pRiNTiNG installing the printer Driver Managing print Settings Notifications and Alerts printing a Card in Microsoft® Word in Edikio price Tag Connecting to a Network 3. SERViCiNG General Warranty information Regular printer Cleaning Advanced Cleaning printer Servicing Servicing the print Head...
  • Page 3 TABLE OF CONTENTS 4. HElp Warning and Diagnostics Warnings and Diagnostic Messages Diagnostic Help identifying the installed Software Version EDikio DUplEx printing a Technical Test Card printing a Graphical Test Card Troubleshooting printing problems Freeing Jammed Cards Replacing the print Head...

  • Page 4: Copyright And Trademarks

    The crossed-out dustbin symbol on your device is a reminder to use these facilities. ABoUT THE NEW pRiNTER Using your new Edikio printer, you can create a wide variety of high-quality customized cards. This printer uses consumables and accessories that are available from your Edikio by Evolis reseller.

  • Page 5: Getting Started

    • optional 802.11b/g wireless connection Software • Supplied with Edikio printer Suite® for Windows: • printer driver • Edikio print Center for administration, management, and printer setup • Edikio printer Manager for two-way graphical notification • Compatible with Windows (from xp Sp3) •...

  • Page 6: Icons

    NOTE indicates that failing to take the recommended action is likely to damage your printer. EDikio DUplEx This symbol links to the Edikio print Center, accessible from your computer, for the administration, management, and setups of your printer.

  • Page 7: Getting Started

    SWiTCHBox model F10723-A, CWT model kpl-065M, or CWT model kpl-065M-Vi. Use only the USB cable supplied with your Edikio printer. The Edikio printer must be placed in a dry location, protected from dust and drafts, and well-ventilated. please ensure you keep your NOTE...

  • Page 8: Description Of The Printer And Its Functions

    DESCRipTioN oF THE pRiNTER AND iTS FUNCTioNS permanent status of the ribbon, cards, and cleaning EDikio DUplEx printer activity information menu Setup menu Control button Card feeder output hopper lCD touchscreen USB port (type A) USB port (type B) Ethernet port...
  • Page 9 Dust filter Serial number label Your Edikio Duplex printer has a color lCD touchscreen. Refer to the lCD screen user guide on how to operate it. NOTE Access to the side panels is restricted to your retailer/installer or to experienced users. The printer should always be disconnected from the power supply (unplugged) before carrying out any work on it.

  • Page 10: Installation

    30 minutes in standby mode. The standby times can be set up in the Edikio print Center. in standby mode, sending a print request restarts the printer, and briefly pressing the control button (for 1 second) takes the printer out of sleep mode.

  • Page 11: Ribbons

    For optimum print quality, we recommend that you clean the printer fully every time the ribbon is changed. See “Regular printer Cleaning”, page 20. Fitting a Ribbon EDikio DUplEx The printer automatically recognizes the ribbon inserted. NOTE open the cover insert the ribbon as shown.

  • Page 12: Cards

    • Avoid touching the printable surface of the cards so as to preserve print quality. • Not use cards that have been damaged, folded, embossed, or dropped on the floor. EDikio DUplEx • keep your cards protected from dust. Loading the Cards open the card feeder.
  • Page 13 This output hopper is designed to collect the printed cards. The printer is equipped with an output hopper with a maximum capacity of 100 x 0.76 mm cards. EDikio DUplEx Adjusting Card Thickness The printer is equipped with a manual card thickness adjustment system which can be reached through the feeder when it is open.

  • Page 14: Printing

    • A diagnostic tool To install the printer driver: For PC: insert the Edikio USB stick into your computer and select the printer driver menu. A program will guide you through the entire installation process. Connect the Edikio USB cable to your computer when you are prompted by the installation program.

  • Page 15: Managing Print Settings

    A management application called Edikio print Center is available to help you if necessary to change predefined settings. To access this application: From the Start button on the bottom left of your screen in the Windows task bar, select All programs, Evolis Card printer, Edikio printer Suite, Edikio print Center.

  • Page 16: Notifications And Alerts

    • Alerts about problems that have prevented printing. When the Edikio Printer Manager is active, a small icon is displayed in the bar on the bottom right of your screen: The color of the icon varies according to the status of the printer: •...

  • Page 17: Printing A Card

    Your printer may be supplied with specific software for managing and printing your product information. The Edikio software allows you to print price tags easily, using tag layouts and lists of customizable items, depending on the needs of your point of sale.

  • Page 18: Connecting To A Network

    CoNNECTiNG To A NETWoRk The Edikio Duplex printer has the benefit of a TCp/ip network connection solution. To connect your printer, we recommend using the wizard available in the ‘Tools’ menu of the Edikio print Center. out of the box, the printer comes configured in DHCp mode (Dynamic Host Configuration protocol), which means that its ip address is supplied by the network.

  • Page 19: Servicing

    Comply with the instructions given below to ensure that it runs satisfactorily. The manufacturer’s warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular EDikio DUplEx the printer cleaning cycles. Any failure to follow the servicing procedures described in this chapter will void the print head warranty.

  • Page 20: Regular Printer Cleaning

    You should proceed with the routine cleaning of your printer as soon as the warning is triggered. EDikio DUplEx if you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be automatically voided because of failure to comply with contractual maintenance obligations.
  • Page 21 EDikio DUplEx open the printer cover. Remove the ribbon as shown on the diagram. Close the cover and make sure it has clicked shut. open the card feeder. Using the gauge, adjust the card thickness to the MAx position.
  • Page 22 The used cleaning card will be automatically ejected into the output hopper. Regular cleaning may also be launched from the Edikio print Center by clicking on “Start cleaning.” Before using your printer, remember to readjust the gauge to the desired card thickness.

  • Page 23: Advanced Cleaning

    For a deeper clean, we recommend carrying out an advanced clean every 5 routine cleaning cycles. To do this, we provide accessories and cleaning kits from the Evolis High Trust® brand, which are available from your Edikio by Evolis reseller. The “T”...
  • Page 24 EDikio DUplEx open the card feeder. Using the gauge, adjust the card thickness Remove any cards in the feeder if necessary. to the MAx position. Double-click control button before Take the “T” shaped cleaning card and insert it in the feeder as shown. Cleaning starts.
  • Page 25 . Cleaning starts. ejected into the output hopper. Advanced cleaning may also be launched from the Edikio print Center by clicking on “Start cleaning”. The “T” shaped card must be used immediately after the bag is opened. Wait for 2 minutes after cleaning before using your printer. Before using your printer, remember to readjust the gauge to the desired NOTE card thickness.

  • Page 26: Servicing The Print Head

    The cleaning pen can be used up to 8 times for cleaning the print head. Unplug the printer from its power supply before cleaning the print head. EDikio DUplEx Follow the cleaning cycles scrupulously. Avoid any contact between the print head and any metal or sharp objects.

  • Page 27: Servicing The Dust Filter

    Recommended cleaning cycle: once a year or every 10,000 cards. NOTE Servicing accessory: Evolis High Trust® cleaning wipes. EDikio DUplEx open the printer cover. locate the dust filter. Remove the filter by pulling it up and sliding once the filter has been removed, take one to release it completely.

  • Page 28: Help

    Go to myplace.evolis.com, select your printer model and click on the “Manual and Documentation” tab. Although the Edikio printer was designed to work independently and keep user intervention to a minimum, it may be useful for you to know the main warning messages.

  • Page 29: Warnings And Diagnostic Messages

    Warnings and Diagnostic Messages During Printing if there is a problem during printing, you will be notified of this through the Edikio printer Suite software. This application displays messages to help you resolve any problems. The warning or diagnostic messages are also displayed on the lCD screen. They consist of an icon illustrating the problem, the problem status, and a short diagnostic message.
  • Page 30 • incompatible ribbon. • incompatible ribbon. • print credit limit reached. • You have less than 50 printable cards remaining. Contact your Edikio by Evolis reseller. Change the ribbon. For any other problems, contact your Edikio by Evolis reseller. RIBBON CARDS •...
  • Page 31 Remove the cards from the output hopper. Check the card thickness gauge. Check the cards are loaded. For any other problems, contact your Edikio by Evolis reseller. CLEANING The message shown opposite will be displayed...
  • Page 32 PRINTER PRINTER • The printer cover is open. • Communication locked. Close the cover. printer ready. Communication with the printer is locked, you cannot print. please contact your Edikio by Evolis reseller. EDikio DUplEx...

  • Page 33: Diagnostic Help

    DiAGNoSTiC HElp in this chapter, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Edikio by Evolis reseller to help you as effectively as possible.

  • Page 34: Troubleshooting

    • Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. The print head may be damaged • print a test card. if the test card is not printed, contact an Edikio by Evolis reseller for technical support or visit the website at myplace.evolis.com.
  • Page 35 • Use of incompatible cards. Check that the cards used match the specifications. We recommend that you purchase your cards from an Edikio by Evolis reseller. NOTE Use of third party cards is likely to impact print quality and/or damage the print head.

  • Page 36: Freeing Jammed Cards

    • Check that the card thickness gauge is correctly adjusted. • Check that the thickness of the cards used matches the technical specifications available on www.edikio.com. • Check that the cards are not bent. keep them in a horizontal position.

  • Page 37: Replacing The Print Head

    Before replacing the print head, contact your Edikio by Evolis reseller. The reseller will supply a new print head if required.
  • Page 38 Step 2 – Installing the new print head EDikio DUplEx Note down the code shown on the white label Take the new head and insert it vertically (white connector upwards) raising it in the two guides stuck on the print head. You will be asked for so as to trap the lugs on the fork into their slots .

  • Page 39: Updating The Driver

    Edikio print Center is installed. open the Edikio print Center and double-click the name of your printer. in the window that appears, click on Maintenance, then on Change print head.

  • Page 40: Updating The Firmware On Windows

    This wizard will first find the available updates for the software suite. once the software suite is updated, run the wizard again to verify the updates of the printer firmware. To launch this wizard, go to Edikio Print Center > Tools > Update verification wizard. An internet connection is required for the wizard to run.

  • Page 41: Technical Support

    Evolis will pass on the EDikio DUplEx contact details of your nearest Edikio by Evolis reseller. When calling an Evolis dealer, make sure to be close to a computer and to provide the following information: •...

  • Page 42: Declarations Of Conformity

    EU, lVD 2014/35/EU, EMC 2014/30/EU Directives) and (RoHS3) 2015/863/EU) EDikio DUplEx Manufacturer name: Evolis The Edikio Duplex model complies with the following specification: FCC part 15, Manufacturer address: 14, avenue de la Fontaine Subpart A, Section 15.107(a) and Section 15.109(a) Class B Digital device Z.i.

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