Related Manuals for EDIKIO DUPLEX
Summary of Contents for EDIKIO DUPLEX
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Page 1: User Guide
USER GUIDE EDIKIO DUPLEX ©2017 Edikio. All rights reserved. May 2017. Ref. KU-EDD1-068-ENG-A5-A0... -
Page 2: Copyright Notice
Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual. TRADEMARKS Edikio and Evolis High Trust are trademarks of Evolis. All other trademarks belong to their respective holders. ®... -
Page 3: Warranty Registration
ABOUT YOUR NEW PRINTER Using your new Edikio printer, you can create a wide variety of high-quality customized cards. This printer uses consumables and accessories that are available from your Edikio by Evolis reseller. For more information, visit our website www.edikio.com. This user guide has been produced for the Edikio solution. -
Page 4: Getting Started
SWITCHBOX model F10723-A, CWT model KPL-065M, or CWT model KPL-065M-VI. Use only the USB cable supplied with your Edikio printer. The Edikio printer must be placed in a dry location, protected from dust and drafts, and well-ventilated. Please ensure you keep your NOTE... -
Page 5: Description Of The Printer And Its Functions
DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS EDIKIO DUPLEX Permanent status of the ribbon, cards, and cleaning Printer activity Information menu Setup menu Control button - Card feeder - Ethernet port - Output hopper - Power cable socket - LCD touchscreen... - Page 6 - Cleaning roller - Serial number label Your Edikio Duplex printer has a color LCD touchscreen. Please refer to the LCD screen user guide on how to operate it. NOTE Access to the side panels is restricted to your retailer/installer or to experienced users. The printer should always be disconnected from the power supply (unplugged) before carrying out any work on it.
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Page 7: Installation
30 minutes in standby mode. NOTE The standby times can be set up in the Edikio Print Center. In standby mode, sending a print request restarts the printer, and briefly pressing the control button (for 1 second) takes the printer out of sleep mode. - Page 8 For optimum print quality, we recommend that you clean the printer fully every time the ribbon is changed. See the Servicing and Maintenance chapter of this manual. EDIKIO Fitting the ribbon DUPLEX NOTE The printer automatically recognizes the ribbon inserted. Open the cover Insert the ribbon as shown.
- Page 9 EDIKIO - Not use cards that have been damaged, folded, embossed, or dropped on the floor. - Keep your cards protected from dust. DUPLEX Loading the cards Open the card feeder. Insert the cards, 100 cards maximum with 0.76 mm Close the feeder.
- Page 10 The printer is equipped with an output hopper with a maximum capacity of 100 x 0.76 mm cards. EDIKIO DUPLEX Adjusting the card thickness The printer is equipped with a manual card thickness adjustment system which can be reached through the feeder when it is open. The printer...
- Page 11 Adjusting the card thickness To adjust card thickness: EDIKIO DUPLEX Open the card feeder on the printer. Adjust the thickness of the cards used by moving Close the feeder. the gauge from right to left to the desired card thickness.
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Page 12: Installing The Printer Driver
A diagnostic tool To install the printer driver: For PC: Insert the Edikio USB stick into your computer and select the printer driver menu. A program will guide you through the entire installation process. Connect the Edikio USB cable to your computer when you are prompted by the installation program. - Page 13 MANAGING PRINT SETTINGS Once the ribbon has been installed, your Edikio printer will adapt automatically to optimize its settings and setup. A management application called Edikio Print Center is available to help you if necessary to change predefined settings. EDIKIO...
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Page 14: Notifications And Alerts
∙ Alerts about problems that have prevented printing. DUPLEX When the Edikio Printer Manager is active, a small icon is displayed in the bar on the bottom right of your screen: The color of the icon varies according to the status of the printer: ∙... -
Page 15: Printing A Card
You are ready to customize your card by adding the various items that go to make up a card: ∙ Logo and illustration ∙ Text ∙ Barcodes, etc. When it is ready, click on File then Print. NOTE Your printer may be supplied with the Edikio software that allows you to create and customize your price tags. - Page 16 Your printer may be supplied with specific software for managing and printing your product information. The Edikio software allows you to print price tags easily, using tag layouts and lists of customizable items, depending on the needs of your point of sale.
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Page 17: Connecting To A Network
CONNECTING TO A NETWORK The Edikio Duplex printer has the benefit of a TCP/IP network connection solution. To connect your printer, we recommend using the wizard available in the 'Tools' menu of the Edikio Print Center. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network. -
Page 18: General Warranty Information
3 – SERVICING GENERAL WARRANTY INFORMATION Your Edikio printer has been designed for long service and requires only minimal and regular servicing. Please comply with the instructions given EDIKIO below to ensure that it runs satisfactorily. DUPLEX Keep your warranty cover! The manufacturer's warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular the printer cleaning cycles. -
Page 19: Routine Printer Cleaning
If you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be automatically voided because of failure to comply with contractual maintenance obligations. Printer cleaning required after: Warranty invalid after: Printer (warning light flashing) (warning light steady) EDIKIO DUPLEX 1000 cards 1200 cards... - Page 20 Repeatedly running the "T" shaped card through the printer cleans the cleaning roller in order to maintain print quality and extend the service life of the print head. EDIKIO Open the printer cover. DUPLEX Remove the ribbon as shown on the diagram. Close the cover and make sure it has clicked shut. Open the card feeder.
- Page 21 The used cleaning card will be automatically ejected into the output hopper. Routine cleaning may also be launched from the Edikio Print Center by clicking on "Start cleaning." NOTE Before using your printer, remember to readjust the gauge to the desired card thickness.
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Page 22: Advanced Cleaning
For a deeper clean, we recommend carrying out an advanced clean every 5 routine cleaning cycles. To do this, we provide accessories and cleaning kits from the Evolis High Trust brand, which are available from your Edikio by Evolis reseller. The "T" ®... - Page 23 Using the gauge, adjust the card thickness to the MAX position. EDIKIO Remove any cards in the feeder if necessary. DUPLEX Double-click the control button before inserting the cleaning card. Take the "T" shaped cleaning card and insert it in the feeder as shown. Cleaning starts.
- Page 24 The used adhesive card is automatically ejected into the output hopper. Advanced cleaning may also be launched from the Edikio Print Center by clicking on "Start cleaning". Please note the "T" shaped card must be used immediately after the bag is opened.
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Page 25: Servicing The Print Head
EDIKIO Follow the cleaning cycles scrupulously. DUPLEX Avoid any contact between the print head and any metal or sharp objects. Avoid touching the print head with your fingers, as this could affect print quality or permanently damage the print head. - Page 26 10,000 cards, depending on your work environment. Open the printer cover. Locate the dust filter. EDIKIO Remove the filter by pulling it up and sliding to release it completely. DUPLEX Once the filter has been removed, take one of the Evolis High Trust ® cleaning wipes.
- Page 27 WARNINGS AND DIAGNOSTICS EDIKIO DUPLEX Although the Edikio printer was designed to work independently and keep user intervention to a minimum, it may be useful for you to know the main warning messages. LCD screen message: WARNINGS AND DIAGNOSTIC MESSAGES DURING PRINTING...
- Page 28 Check the ribbon installed in your printer. FLASHING The Edikio Duplex printer has an LCD touchscreen. Please refer to the LCD screen user guide on how to operate it. www.evolis.com NOTE Go to and under Drivers & Support, select your Edikio printer model and click on the "Manual and Documentation"...
- Page 29 STEADY LIGHT Please contact your Edikio by Evolis reseller. FLASHING The Edikio Duplex printer has an LCD touchscreen. Please refer to the LCD screen user guide on how to operate it. www.evolis.com NOTE Go to and under Drivers & Support, select your Edikio printer model and click on the "Manual and Documentation"...
- Page 30 Check the cards are loaded. For any other problems, contact your FLASHING Edikio by Evolis reseller. The Edikio Duplex printer has an LCD touchscreen. Please refer to the LCD screen user guide on how to operate it. www.evolis.com NOTE Go to and under Drivers &...
- Page 31 STEADY LIGHT is locked, you cannot print. Please contact your Edikio by Evolis reseller. FLASHING The Edikio Duplex printer has an LCD touchscreen. Please refer to the LCD screen user guide on how to operate it. www.evolis.com NOTE Go to and under Drivers &...
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Page 32: Diagnostic Help
DIAGNOSTIC HELP In this chapter, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Edikio by Evolis reseller to help you as effectively as possible. -
Page 33: Troubleshooting
Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. The print head may be damaged Print a test card. If the test card is not printed, please contact an Edikio by Evolis reseller for technical support or visit the website at www.edikio.com... - Page 34 • Use of incompatible cards. Check that the cards used match the specifications. We recommend that you purchase your cards from an Edikio by Evolis reseller. NOTE Use of third party cards is likely to impact print quality and/or damage the print head.
- Page 35 Partial or incorrect printing Check the print settings Check that no area of the card design to be printed is outside the print margins. Check the document orientation (portrait or landscape) in the Edikio Print Center configuration. EDIKIO Check the interface cable DUPLEX If irregular characters are printed, check that you are using the USB cable supplied with your printer.
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Page 36: Freeing Jammed Cards
Press the control button to activate the card transport rollers. If the card is still stuck inside the printer, slide it manually towards the EDIKIO printer output. If there is more than one card, always push the top one first. DUPLEX Replace the ribbon, then close the printer cover. To prevent card jams: Check that the card thickness gauge is correctly adjusted. -
Page 37: Replacing The Printhead
Before you do anything else, please contact your Edikio by Evolis reseller in order to check the advisability of replacing the print head. The reseller will supply a new print head if required. - Page 38 Before changing the print head, make sure you unplug the power cable. EDIKIO Step 1 - Removing the defective print head DUPLEX Open the printer cover. Locate the print head. Press on the plastic part behind the head (pressure plate) and pull the head with your other hand as shown in the diagram in order to free the lugs from the holding fork, then remove the lugs from their slots.
- Page 39 Connect the cable into its socket, making sure it is the right way round. Do not force the mechanism because this part is comparatively DUPLEX fragile. Press down on each side of the connector to ensure the connection is made.
- Page 40 Step 3 – Setting up the new print head Power up the printer and check that it is properly connected to a computer on which the Edikio Print Center is installed. Open the Edikio Print Center and double-click the name of your printer. In the window that appears, click on Maintenance, then on EDIKIO Change print head.
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Page 41: Updating The Driver
You can download an update for the Edikio Printer Suite from the www.edikio.com website. Click on Support at the top of the page. A new window opens. Select the Edikio printer model and click the Printer drivers and Firmware link. Then click on the file for the corresponding printer driver. -
Page 42: Updating The Firmware Manually
We recommend using the update verification wizard. This wizard will first find the available updates for the software suite. Once the software suite has been updated, run this wizard again to verify the updates of the printer firmware. To launch this wizard, go to Edikio Print Center > Tools > Update verification wizard.An Internet connection is required for the wizard to run. -
Page 43: Technical Support
Evolis will pass on the contact details of your nearest Edikio by Evolis reseller. When calling an Edikio by Evolis reseller, you will need to be close to your computer and ready to provide the following information:... -
Page 44: Technical Specifications
APPENDIX A TECHNICAL SPECIFICATIONS This section presents your printer's technical printing properties. EDIKIO DUPLEX General features • Double-sided print module, edge-to-edge printing • Color sublimation and monochrome thermal transfer • Resolution of the print head: 300 x 300 dpi • Resolution customizable to 300 x 600 dpi (monochrome and color printing) or 300 x 1200 dpi (monochrome printing only) •... - Page 45 Software • Supplied with Edikio Printer Suite ® for Windows: Printer driver Edikio Print Center for administration, management, and printer setup Edikio Printer Manager for two-way graphical notification Compatible with Windows (from XP SP3) • Supplied with the Edikio software •...
- Page 46 • Power supply cable • Quick Start Guide Some packaging elements may vary. If you think an item is missing, please contact your Edikio by Evolis reseller for more information. Certification and declaration of conformity • CE, FCC, ICES, VCCI, CCC •...
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Page 47: Declarations Of Conformity
APPENDIX B DECLARATIONS OF CONFORMITY In this section, you will find the certification for your Edikio Duplex printer. EDIKIO DUPLEX Declarations of Conformity FCC Federal Communications Commission notice Concerning Safety and Electromagnetic Compatibility of Radio Equipment Radio frequency interference in the United States...