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Nextel iM240 User Manual

Connection manager 2.0
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Nextel
Connection Manager
®
2.0
User Guide
Discovery Communications, Inc.
Information Technology Training
One Discovery Place
Silver Spring, Maryland 20910

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  • Page 1 Nextel Connection Manager ® User Guide Discovery Communications, Inc. Information Technology Training One Discovery Place Silver Spring, Maryland 20910...

  • Page 3: Table Of Contents

    CHAPTER TWO: YOUR SIM CARD ...8 SIM C NSERTING NTO THE IM SIM C EMOVING ROM THE IM CHAPTER THREE: INSTALLING YOUR SOFTWARE ...10 CHAPTER FOUR: INSTALLING THE IM240 WIRELESS MODEM ...13 240 W NSERTING THE IM IRELESS ...17 ETTING THE EFAULT ODEM CHAPTER FIVE: CONNECTING TO THE INTERNET ...19...
  • Page 4 Nextel Connection Manager User Guide Packet Data Connection ...29 WiFi Connection...29 Circuit Data Connection...30 CHAPTER EIGHT: UNINSTALLING YOUR SOFTWARE ...31 Using the Uninstall Option ...31 Using the Add/Remove Programs Option ...33 CHAPTER NINE: SETTINGS ...35 Start–Up Options ...36 Latest Updates...40 Device Management...43...
  • Page 5 Nextel Connection Manager User Guide DECLARATION OF CONFORMITY Per FCC CFR 47 Part 2 Section 2.1077(a) Responsible Party Name: Motorola, Inc. Address: 8000 West Sunrise Boulevard Plantation, FL 33322 USA Phone Number: 1 (800) 453-0920 Hereby declares that the product:...

  • Page 6: Chapter One: Getting Started

    Nextel’s WiFi network, Nextel’s iDEN (Integrated Digital Enhanced Network) packet and circuit switched network and LAN. Using a wireless PC card such as the im240 Wireless Modem, you can run the Nextel Connection Manager on a Windows PC. The Nextel Connection Manager also has its own mobile phone database and can interoperate with a variety of Nextel iDEN mobile phones and WiFi devices.

  • Page 7: About The Iden Network

    You need to have an account with Nextel in order to access the iDEN network, as well as use either the im240 Wireless Modem or another Nextel mobile device. You will get a SIM card with your im240 Wireless Modem and with other Nextel mobile devices.

  • Page 8: Nextel Connection Manager Technical Requirements

    Microsoft Internet Explorer: Version 5.5 or later Note: You need administrative rights to install software on Windows 2000 or Windows XP. Note: Nextel Connection Manager cannot be run when a user is logged on as Guest User. Motorola im240 Wireless Modem Technical Requirements To install the im240 Wireless Modem onto your PC, you will need the following: •...

  • Page 9: Customer Support

    Nextel Connection Manager User Guide Customer Support For Nextel Connection Manager customer support call 1-800-639-6111 or visit www.nextel.com. For im240 Wireless Modem customer support visit www.mot.com/iDEN. Last updated: 5/26/05...

  • Page 10: Chapter Two: Your Sim Card

    SIM card difficult to read. 3 Insert the square edge of the SIM card into the im240 Wireless Modem. As you slide it into the slot, the white side of the SIM card should be facing upward, and the gold side of the SIM card should be facing downward.

  • Page 11: Removing Your Sim Card From The Im240 Wireless Modem

    2 Press the eject button near the PCMCIA slot to remove the im240 Wireless Modem from your PC. 3 Hold the im240 Wireless Modem in one hand. With the other hand, place a finger on the SIM card and slide it out of its slot so that it protrudes slightly from the edge of the im240 Wireless Modem.

  • Page 12: Chapter Three: Installing Your Software

    Note: It is important to install the Nextel Connection Manager before you insert the im240 Wireless Modem into your PC. The software will prompt you when it is time to insert the im240 Wireless Modem. If you attempt to use the im240 Wireless Modem prior to installing the Nextel Connection Manager, the modem will not work.
  • Page 13 Note: To store the software in a different location, click Change and select the appropriate file folder. Follow the prompts to begin installation. 5 The Nextel Connection Manager software automatically begins to install on your PC. Click Next. As the software continues to load, the Setup Status window gives you a progress update.
  • Page 14 Nextel Connection Manager User Guide 6 You will be asked if you want to install the drivers for Motorola im240 Wireless Modem. If you are using this device please select Yes and then Next. For details on installing the Motorola im240 Wireless Modem please see Chapter Four: Installing Your Modem.

  • Page 15: Chapter Four: Installing The Im240 Wireless Modem

    Chapter Four: Installing the im240 Wireless Modem This chapter guides you through the steps necessary to install your im240 Wireless Modem, which you should install only after you install the Nextel Connection Manager. The im240 Wireless Modem automatically connects at the highest possible transmission speed. To install your im240 Wireless Modem, follow the steps below: •...

  • Page 16: Inserting The Im240 Wireless Modem

    Note: Do not insert the im240 until prompted to do so by the Nextel Connection Manager Software. 1 If you are trying to install the im240 while installing the software and have selected yes on the following screen, please proceed to the next step.
  • Page 17 Wait for the Found New Hardware wizard to recognize the new im240 Wireless Modem. The system pre- selects the Install software automatically option. Click Next. Note for Windows XP users only: After you click Next (in the previous step), Windows XP displays an additional Found New Hardware screen.
  • Page 18 Nextel Connection Manager User Guide Leave the im240 Wireless Modem card in the PCMCIA slot. Click Finish. The Install screen appears. The system displays a message stating you must restart your PC to complete the modem installation process. Click OK. The PC automatically shuts down.

  • Page 19: Setting The Default Modem

    After you install the Nextel Connection Manager software the software will automatically scan for installed devices. If you have only one LAN, WiFi, and Nextel device installed these will be set as default for each connection. If there is more than one device that can handle a specific connection, you will have to manually select which device to use.
  • Page 20 Nextel Connection Manager User Guide 5 The Install New Device window appears, select the modem model and the manner of connection from the drop-down lists. Click OK. For more information on connecting to the Internet, please refer to Chapter Five: Connecting to the Internet.

  • Page 21: Chapter Five: Connecting To The Internet

    IT-Administrator. To connect through a WiFi connection you must be in an area that has WiFi coverage. If a Nextel WiFi network is present the software will automatically try to connect to this network. Should user credentials be necessary, you will be asked to provide them.

  • Page 22: Preparing Your Im240 Wireless Modem For Connection

    Nextel Connection Manager User Guide Preparing your im240 Wireless Modem for Connection To use your im240 Wireless Modem You must only attempt to use the modem after you install the Nextel Connection Manager software. To use your im240 Wireless Modem, follow the steps below: •...

  • Page 23: Connecting To The Internet (Using Wifi, Im240 Or A Nextel Phone)

    The prompt at the top of the main user interface screen changes from No Service to Initializing, as the im240 Wireless Modem registers with the network. If you are using the im240 Wireless Modem, the LED light on the modem turns solid red.
  • Page 24 Click the Connect button at the top of the screen. 5 The Nextel Connection Manager connects to the Internet. A system clock appears at the bottom of the main user interface screen. This clock keeps track of the amount of time you are connected to the Internet.

  • Page 25: Disconnecting From The Internet

    Disconnect button at the top of screen. Note: If you have set up your connect options (under Start-Up Options) to prompt you before the Nextel Connection Manager actually terminates a session, the system may ask you Are you Sure You Want to Disconnect? Click Yes to terminate the connection.

  • Page 26: Chapter Six: User Interfaces

    To move a window click and hold the upper part of the window and drag the window to it’s new location. To access the Nextel Connection Manager’s user interfaces, follow the steps below.
  • Page 27 Nextel Connection Manager User Guide 5 To further minimize the user interface, click the in the top right corner of the screen. If you later decide to expand the view, click the again. Last updated: 5/26/05...

  • Page 28: User Interface Messages

    When you double-click the prompts, you may mistakenly cancel the action you just requested. The No Service prompt means you have launched the Nextel Connection Manager, but are not yet ready to connect to the Internet, or there is no available Nextel or WiFi network at your current location for your active profile.

  • Page 29: Network Information

    The Network Information section shows two sets of signal indicators, for both WiFi and the Nextel network. The signal strength and quality indicators to the left relate to the Nextel network, while the signal strength indicator to the right is for WiFi. The network name above the WiFi signal indicator says Nextel Wireless whenever a Nextel WiFi network has been detected.
  • Page 30 Nextel Connection Manager User Guide For more information on how to use and configure profiles please refer to Chapter Nine: Settings. Last updated: 5/26/05...

  • Page 31: Chapter Seven: Data Connectivity

    IP applications. Packet data transmits packets (blocks) of data at high speeds. The data is sent over the Nextel Wireless Network. Packet data compresses your files, which cuts down on the amount of time it takes to send e-mails and load Internet pages. A Nextel packet-data connection is pre-configured in the Nextel Connection Manager software.

  • Page 32: Circuit Data Connection

    Circuit data provides a dedicated connection for transmitting data. The connection is maintained until broken by one of the connected parties. You can use the im240 Wireless Modem to connect to either the Internet or to a corporate server using a PPP or Dial-up network connection (circuit data). Circuit data allows you to send and receive data over the circuit-switched cellular channel just as you would use a standard telephone network.

  • Page 33: Chapter Eight: Uninstalling Your Software

    This chapter guides you through the process of uninstalling your Nextel Connection Manager software. It may occasionally become necessary to uninstall your software when you upgrade to the latest version of the Nextel Connection Manager. To uninstall the Nextel Connection Manager, you may choose either of two methods.
  • Page 34 OK. 6 Once the program is uninstalled, the InstallShield wizard window displays an InstallShield Wizard Complete message. Click Finish. The Nextel Connection Manager is now uninstalled. Note: Only users with Administrative rights can uninstall the Nextel Connection Manager.

  • Page 35: Using The Add/Remove Programs Option

    Using the Add/Remove Programs Option The preferred method of removing the Nextel Connection Manager software from your PC is via the Uninstall option, as explained on the previous page. However, if you are unable to use the Uninstall option, use the Add/Remove option, explained below.
  • Page 36 7 Once the program is uninstalled, the InstallShield wizard window displays an InstallShield Wizard Complete message. You can select to reboot the computer now or wait and reboot later. After you reboot the PC, your Nextel Connection Manager software will be uninstalled. Last updated: 5/26/05...

  • Page 37: Chapter Nine: Settings

    Chapter Nine: Settings This chapter guides you through the Settings option available on the Nextel Connection Manager. The Nextel Connection Manager has eight settings buttons, which allow you to view, update, edit, and manage features available on the software. The eight Nextel Connection Manager settings are listed below: •...

  • Page 38: Start-Up Options

    Nextel Connection Manager User Guide Start–Up Options Start-Up Options allows you to edit the appearance of your start-up settings. There are three window tabs under the Start-Up Options screen. They are: • General • Connect • Window To access Start-Up Options, follow the steps below.
  • Page 39 The User Settings screen appears. It has three tabs. The General tab has both the Autostart option and the Plug-and-Play option. The Autostart option enables your Nextel Connection Manager software to launch immediately after you turn on your PC. The Prompt Me for Plug and Play Devices option allows you to receive a pop-up message about the different devices that are compatible with the Nextel Connection Manager.
  • Page 40 Nextel Connection Manager to attempt to re-establish an Internet connection if the connection is dropped. This feature applies in the event that a user is connected to the Nextel Wireless Network (not WiFi), and the connection drops without the user hitting Disconnect. When this happens, the Nextel Connection Manager attempts to re-establish connection based on the active profile.
  • Page 41 The Normal option collapses all the features on the main user interface screen (Applications, Network Information, Profiles and Settings). The Small option gives you the smallest view of the Nextel Connection Manager main user interface screen. The Network Information option expands the Network Information section on the main user interface screen.

  • Page 42: Latest Updates

    Nextel Connection Manager User Guide Latest Updates The Nextel Connection Manager automatically checks for updates. However, you may manually access Nextel Connection Manager updates by using the Latest Updates option. To access the Latest Updates option, follow the steps below.
  • Page 43 5 Click OK. The Update screen reappears and shows the newly added update files were downloaded successfully. 6 The newest version of the Nextel Connection Manager begins to download. The software displays a progress chart as it saves files to your PC.
  • Page 44 Nextel Connection Manager User Guide 7 Once the download is complete, a Nextel Patch installation wizard appears. Click Next and follow the prompts to complete the Nextel Connection Manager update. Note: You will need to be logged on as an administrator to install the updates.

  • Page 45: Device Management

    Nextel Connection Manager User Guide Device Management The Device Management option allows you to install and set default devices. To access the Device Management option, follow the steps below. 1 Click Device Management from the main user interface screen. 2 The Default Device screen appears. Click on the connection type you want to set a default modem for. Click Select.
  • Page 46 Nextel Connection Manager User Guide 4 Click Install Device. When the Install New Device screen appears, choose your modem model from the drop- down list. Choose the manner in which you want to connect the modem (i.e., using a PC Card) from the drop- down list.

  • Page 47: Wifi Scanner

    The following screen appears when you click on the WiFi Scanner button. When using the default Nextel profile, you do not have to use the scanner if you are trying to connect to a Nextel WiFi HotSpot. logo means that a Nextel WiFi hotspot has been detected.

  • Page 48: Hotspot Locator

    Nextel Connection Manager User Guide HotSpot Locator The HotSpot locator helps you find the nearest Nextel WiFi HotSpot by searching by Category, Country, State, City or Street address. After clicking search, the list of available HotSpots will be displayed. By selecting a network and clicking properties you will get additional information on that specific network.

  • Page 49: Configuration

    Nextel Connection Manager User Guide Configuration The configuration options will let you view and modify some basic system settings such as Settings default devices for you connections, create and modify applications, profiles and connections, change start-up options, etc. In this chapter these different settings will be explained in more detail.

  • Page 50: Configuration - Profiles

    Nextel Connection Manager. Configuration – Profiles The Nextel Connection Manager’s Profile utility allows you add, modify or delete profiles, as well as define the current active profile. A profile is a list of possible network connections that you designate the Nextel Connection Manager to access, in order of preference.
  • Page 51 After installing Nextel Connection Manager you will have one profile already pre-defined. This will give you quick and easy access to the Nextel network. In order to use a non-Nextel WiFi network (such as your home or work network), you will need to add more connections, which you will later add to your profile.

  • Page 52: Create A New Profile

    Nextel Connection Manager User Guide Create a New Profile The Profile view lists the available profiles. You may add a new profile definition or edit existing profiles. Under Settings you may select the priority of the connection types. In the right-hand panel, all Available Connections are listed.
  • Page 53 When a new connection is created, several general properties are defined including name, application launch etc. You also define bearer type (WiFi, LAN, Nextel, etc.) and connection properties. You would need to create another connection to use your home or work WiFi network. You can also create another connection if you would like to automatically start an application such as a VPN when that connection is successful.
  • Page 54 Nextel Connection Manager User Guide The Configuration-Connections option allows you to choose the connections you would like to configure. To access the Configurations - Connections option, follow the steps below. Click Configuration from the main user interface screen. The Configuration screen appears. Click the Connections icon.

  • Page 55: Modifying A Connection

    3 The Connections screen appears with a listing of connection types. Select the type of connection you want to create, LAN, Nextel, CircuitData or Nextel WiFi. Click OK. Modifying a Connection The connections possible to modify is the LAN and CircuitData connections. The other pre-configured connections are locked to prevent corruption of the settings.
  • Page 56 Nextel Connection Manager User Guide 2 The Connections Settings screen appears. It displays the Connection Name, Network Type, General tab, and Applications tab. When you click Settings while in the General tab, other screens appear, enabling you to: • Further adjust settings •...
  • Page 57 It is however possible to specify a Profile to be used for each application. To access the Configuration - Select Active Profile option, follow the steps below. Click Configuration from the main user interface screen. The Configuration screen appears. Click the Profiles icon. Last updated: 5/26/05 Nextel Connection Manager User Guide...
  • Page 58 Nextel Connection Manager User Guide 3 The Profile screen appears. Select the profile you want activate. Click Set Active and then OK. Your profile is now active. Configuration – Start-Up Options The Configuration – Start-Up option allows you to choose the user settings you would like to display. To access the Configuration –...
  • Page 59 The Configuration screen appears. Click the Start-Up Options icon. The Startup Options allows you to adjust your screen display by using the: • General tab • Connect tab • Window tab Last updated: 5/26/05 Nextel Connection Manager User Guide...
  • Page 60 Nextel Connection Manager User Guide Settings – Configuration – Default Devices The Configuration - Default Devices option allows you to choose your default devices. To access the Configuration - Default Devices option, follow the steps below. 1 Click Configuration from the main user interface screen.
  • Page 61 5 Select how you will connect the modem (i.e., using a PC Card) from the drop-down list. 6 Click OK and follow the prompts to install the modem for the device you have selected. Last updated: 5/26/05 Nextel Connection Manager User Guide Choose the modem type from the drop-down list.
  • Page 62 Nextel Connection Manager User Guide Settings – Configuration – Restore Configuration The Configuration - Restore Configuration option allows you to restore and save your configuration and default settings. To access the Configuration - Restore Configuration option, follow the steps below.
  • Page 63 4 To restore the original configuration use the Restore default settings function. This will restore Nextel Connection Manager to its standard configuration. All your personal settings will be lost.

  • Page 64: Sim Pin Management

    Wireless Modem. To enable your SIM card PIN, follow the steps below. 1 Insert the im240 Wireless Modem into the PCMCIA slot on your laptop. Make sure the detachable L-shaped antenna is attached to the modem before you insert the modem into your PC.
  • Page 65 6 A window appears with the message, PIN Lock Enabled. Click OK. Last updated: 5/26/05 Note: If you enter the wrong PIN three times, the SIM card locks up. For help, please call Nextel Customer Support at 1-800-639- 6111. Nextel Connection Manager User Guide...
  • Page 66 Nextel Connection Manager User Guide Disabling Your SIM Card PIN 1 Insert the im240 Wireless Modem into the PCMCIA slot on your laptop. Make sure the detachable L-shaped antenna is attached to the modem before you insert the modem into your PC.
  • Page 67 1 Click SIM PIN Management from the main user interface screen. Last updated: 5/26/05 Note: If you enter the wrong PIN three times, the SIM card locks up. For help, please call Nextel Customer Support at 1-800-639-6111. Nextel Connection Manager User Guide...
  • Page 68 Nextel Connection Manager User Guide 2 The Change PIN screen appears. Select Use PIN. 3 Type your Current PIN and New PIN. 4 Confirm your New PIN by retyping it in the Confirm PIN field. Click OK. Last updated: 5/26/05...

  • Page 69: Applications

    Note: In some cases a generic application type, rather than a specific application is selected, e.g. an Internet browser rather than Microsoft Internet Explorer, Netscape or other. This occurs when a default browser is already defined on your system, and Nextel Connection Manager reads the system configuration files to automatically determine the specific application.

  • Page 70: Internet Browser

    Choose this application type to start the Internet browser upon connection establishment. The system’s default Internet browser is selected by Nextel Connection Manager. It is possible to specify a default website address in the URL field causing the browser to start this URL on connection rather than the browser's usual Home Page.
  • Page 71 3 Click on the application you want to add or delete. Use Up and Down to navigate through the applications listing if there is a number of an application already specified. 4 Click either Add or Delete. Click OK. Last updated: 5/26/05 Nextel Connection Manager User Guide...
  • Page 72 Nextel Connection Manager User Guide If you create a new application, fill in the appropriate information on the Create New Application screen. Click Last updated: 5/26/05...

  • Page 73: Chapter Ten: Troubleshooting

    Chapter Ten: Troubleshooting If you have questions about your Nextel Connection Manager software, please contact Nextel using the information listed below. Please refer to the chart below to troubleshoot your Nextel Connection Manager or im240 Wireless Modem. Symptom Possible Cause...

  • Page 74: Nextel Terms And Conditions

    Equipment to any credit reporting agency or industry clearinghouse. Deposits - Nextel may, at any time in its sole discretion, require a deposit (“Deposit”) from Customer to be held as a guarantee of payment. Customer grants to Nextel a security interest in any Deposit to secure all current or future amounts owed to Nextel. The Deposit may be mixed with other funds and will not earn interest, except as required by applicable law.
  • Page 75 Information about Nextel’s return policy, if applicable, will be made available to Customer at the place of sale and will become a part of this Agreement. Nextel may extend the Minimum Term by any period of time during which Service was suspended to Customer or during time on a seasonal Service Plan.
  • Page 76 Content if Customer fails to comply with this Section 5 or any part of this Agreement. Network Security - Nextel may take any action that it deems necessary to (1) protect its network, its rights or the rights of its customers and third parties;...
  • Page 77 The charges include, but are not limited to, a Universal Service Fund assessment and a Telephone Relay Service fee. Nextel also imposes a Federal Programs Cost Recovery (“FPCR”) fee that is not a tax or government mandated, but is kept by Nextel to recover Nextel’s costs for complying with Federal Communications Commission (“FCC”) programs and mandates.
  • Page 78 Customer’s Service; or (3) dropped calls. To dispute any charge, Customer must pay all undisputed amounts when due and submit a written notice to Nextel within ninety (90) days of the problem or before the end of the third billing cycle after the date upon which the problem occurred, whichever occurs later.
  • Page 79 (6) respond to emergencies. Customer acknowledges that any information that identifies Customer (e.g., Customer’s name and Number) and calls made by Customer may appear on the equipment or bill of a person or party that receives Customer’s call. Nextel may access, use, disclose, record or monitor any communications to or from Customer or any other person to protect Nextel’s rights or property or...
  • Page 80 Nextel’s control, including, but not limited to, any act or omission of any carrier or service provider other than Nextel; or (7) acts of God, acts of public enemies, acts of the government, acts or failure to act of Customer, its agents,...
  • Page 81 INDEMNIFICATION - Customer shall indemnify, defend, and hold Nextel harmless from any violation by Customer of any applicable law or regulation. Customer will further indemnify Nextel for any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of: (1) information or Content that Customer submits, posts, transmits or makes available through the Service;...
  • Page 82 If, at any time, Nextel fails to enforce any right or remedy under this Agreement (including, but not limited to, a waiver of Nextel’s right to written notice under the Agreement), Nextel shall retain the right to enforce such right or remedy at a later time.

  • Page 83: Motorola Safety And General Information

    "Attachment to Resolution 303 from July 2, 2002." The iM240 modem card has been tested for compliance with FCC / IC RF exposure limits in laptop computer configurations with side PCMCIA slots, and palmtop computers with rear PCMCIA slots, and can be used in laptop computers and palmtop computers with substantially similar physical dimensions, construction, and electrical and RF characteristics.
  • Page 84 Turn the modem product OFF immediately if you have any reason to suspect that interference is taking place. Hearing Aids Some digital wireless modem products may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.
  • Page 85 Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than Motorola, or its authorized service centers, are excluded from coverage. Last updated: 5/26/05 Nextel Connection Manager User Guide...
  • Page 86 Nextel Connection Manager User Guide Altered Products. Products or Accessories with (a) serial numbers or date tags that have been removed, altered or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial numbers; or (d) nonconforming or non-Motorola housings, antennas, or parts, are excluded from coverage.
  • Page 87 Nextel Connection Manager User Guide Software Copyright Notice The Motorola products described in this manual may include copyrighted Motorola and third party software stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted software.

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