Blackberry 7520 User Manual
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Blackberry 7520 User Manual

Wireless handheld
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BlackBerry Wireless
Handheld
Version 4.1
User Guide

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Summary of Contents for Blackberry 7520

  • Page 1 BlackBerry Wireless Handheld Version 4.1 User Guide...
  • Page 2 BlackBerry 7520 Wireless Handheld Model Number: RAL11IN Last modified: 7 September 2005 Part number: SWD_X_(EN)-065.001 At the time of publication, this documentation is based on BlackBerry Handheld Software version 4.1. Send us your comments on product documentation: https://www.blackberry.com/DocsFeedback. ©2005 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited.
  • Page 3 Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Published in Canada Research In Motion UK Limited Centrum House, 36 Station Road Egham, Surrey TW20 9LF United Kingdom...

  • Page 5: Table Of Contents

    Contents Enterprise activation ... 9 Email messages ...11 PIN messages ...17 SMS messages...19 MMS messages ...21 Search...25 Attachments ...27 Synchronizing data ...31 Backing up and restoring device data...33 Typing...35 Phone...37 Walkie-Talkie ...45 Browser ...47 Downloading ...53 Contacts...55 Calendar ...59 Tasks...63 Memos...65 Alarm...67 Calculator...69...
  • Page 6 Screen display ...79 Language...81 Power and battery...83 Network coverage ...85 SIM card...87 Security ...89 Third-party program control ...95 BrickBreaker ...99 Service books... 101 Frequently asked questions... 103 General — frequently asked questions... 105 Email and PIN messages — frequently asked questions ... 107 SMS messages —...
  • Page 7 Legal notice ... 143 Index... 145...

  • Page 9: Enterprise Activation

    Enterprise activation About enterprise activation Activate the device over the wireless network Verify activation status About enterprise activation Use the enterprise activation feature to integrate your BlackBerry® device with your corporate Microsoft® Outlook®, IBM® Lotus Notes®, or Novell® Groupwise® email account if you have access to a BlackBerry Enterprise Server™...
  • Page 10 User Guide...

  • Page 11: Email Messages

    Email messages Open messages Send email messages Save draft messages Add multiple contacts to a message Set the importance level Resend sent messages Resend pending messages Manage messages File messages View filed messages Delete multiple messages at one time Mark messages as opened or unopened Search the messages list Save a copy of messages sent from the device Add an auto signature...

  • Page 12: Manage Messages

    User Guide Save draft messages To save a draft of a message, click the trackwheel. Click Save Draft. Add multiple contacts to a message To add multiple contacts to a message, in a blank To or CC field, type an email address, PIN number, or a contact name.
  • Page 13 Related topics Can I file messages? (See page 109.) View filed messages (See page 13.) View filed messages To display all filed messages in the messages list, in the messages options, click General Options. Set the Hide Filed Messages field to No. Click the trackwheel. Click Save.
  • Page 14 User Guide About out-of-office replies The out-of-office reply should be sent automatically to a contact the first time that contact sends you an email message. To set an out-of-office reply on your BlackBerry® device, your device must be integrated with an account that uses BlackBerry Enterprise Server™...
  • Page 15 Manage filters Click a filter. Perform one of the following actions: • To turn on the filter, select a filter. Press the Space key. • To view and edit a filter, click a filter. Click Edit. • To move the filter higher or lower in the list, click the filter.
  • Page 16 User Guide To view received messages or call logs for incoming phone calls, in the messages list, press the Alt key + I. To view voice mail messages, in the messages list, press the Alt key + V. To move to the next unopened item, press U. To move to the next related message, press J.

  • Page 17: Pin Messages

    PIN messages About PIN messages Find your PIN Open messages Send PIN messages Save draft messages Add multiple contacts to a message Resend sent messages Manage PIN messages Delete multiple messages at one time Mark messages as opened or unopened Search the messages list Messages shortcuts Email and PIN messages —...
  • Page 18 User Guide Note: To remove the original message from a reply, click the trackwheel. Click Delete Original Text.

  • Page 19: Sms Messages

    SMS messages About SMS messages Find your SMS number Open SMS messages Manage messages Messages shortcuts SMS messages — frequently asked questions About SMS messages With an SMS-compatible phone number, you can receive short message service (SMS) messages. An SMS-compatible number is a phone number that your service provider has enabled for SMS.
  • Page 20 User Guide...

  • Page 21: Mms Messages

    MMS messages About MMS messages Find your MMS number Open MMS messages Send MMS messages Send MMS messages from the browser, pictures list, or calendar Save draft messages Add multiple contacts to a message Set the importance level Set delivery and read notification Manage MMS message attachments Messages shortcuts Manage MMS messages...

  • Page 22: Manage Mms Message Attachments

    User Guide 11. Click Attach Address, Attach Appointment, Attach Picture, or Attach Audio. 12. Click a contact, appointment, image, or audio file. 13. Click Continue. 14. Click the trackwheel. 15. Click Send. Notes: If you have added contacts to the address book, you can select a contact from the list after you click Compose MMS.
  • Page 23 5: MMS messages You cannot edit the content of an MMS message that you forward. You can only forward an MMS message if the content is not copyright protected. Additional options might also be available if the message contains .smil content.
  • Page 24 User Guide...

  • Page 25: Search

    Search About search Search the messages list Recall searches Manage saved searches Search for messages from a specific contact Search for messages with a specific subject Search for PIM items Search shortcuts About search In the messages list, you can search using criteria that you set and you can save the search criteria for future use.

  • Page 26: Search Shortcuts

    User Guide Note: To view the criteria of your last search quickly, in the list of searches, click the trackwheel. Click Last. Related topic Recall searches Search for messages from a specific contact To search for all messages received from a specific sender, in the messages list, click a message.

  • Page 27: Attachments

    Attachments About attachments Open a file attachment Open embedded content View tables in attachments View attachment information Navigate spreadsheet attachments Navigate image attachments View presentations Navigate presentation attachments Manage vCard address book attachments Attachments shortcuts Attachments — frequently asked questions About attachments You can view several types of file attachments on your BlackBerry®...

  • Page 28: View Presentations

    User Guide View attachment information To view the size, author, publication date, and other information about the attachment, open the attachment. Click the file name. Perform one of the following actions: • If you have opened the complete file attachment, click View Info.
  • Page 29 Note: To view more than the text of a PowerPoint presentation, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.1 or later. Related topic Navigate presentation attachments (See page 29.) Navigate presentation attachments To view the next slide in a presentation, click the trackwheel.
  • Page 30 User Guide To move between presentation views, in a presentation, press M.

  • Page 31: Synchronizing Data

    Synchronizing data About email reconciliation Turn on wireless email reconciliation Reconcile deleted messages About PIM synchronization Turn on wireless PIM synchronization Synchronization — frequently asked questions About email reconciliation If you turn on email reconciliation, any messages that you file or delete on your BlackBerry® device should also be filed or deleted in your desktop email program.
  • Page 32 User Guide If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later and wireless PIM synchronization is turned on, PIM items should be synchronized over the wireless network. You can turn wireless PIM synchronization on and off using the device.

  • Page 33: Backing Up And Restoring Device Data

    Backing up and restoring device data 5. Click Activate. About backing up and restoring device data Restore device data About backing up and restoring device data If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, settings on your device that are not saved in your desktop email program should be backed up over the wireless network.
  • Page 34 User Guide...

  • Page 35: Typing

    Typing About AutoText Use AutoText Create AutoText entries Manage AutoText entries Cut or copy text Paste text Turn on tones when pressing keys Set the cursor speed Typing shortcuts Typing — frequently asked questions About AutoText AutoText is designed to replace specific text that you type with the appropriate AutoText entry.

  • Page 36: Paste Text

    User Guide 4. Click the trackwheel. 5. Click Cut or Copy. Paste text Place the cursor where you want to insert the cut or copied text. Click the trackwheel. Click Paste. Related Topic Copy and paste calculations (See page 69.) Turn on tones when pressing keys In the device options, click Screen/Keyboard.

  • Page 37: Phone

    Phone Find your phone number Make phone calls Make emergency calls Acquire the GPS position of your device Change the privacy setting for location-based services Make calls using speed dial Check voice mail Answer calls Mute calls Place calls on hold Adjust the phone volume Turn on and off speakerphone Alternate between two calls...
  • Page 38 User Guide • Unlocked keyboard or device: In the phone, type the emergency number. Press the Enter key. • Locked keyboard or device: Click the trackwheel. Click Emergency Call. Click Yes. Note: Emergency calls can only be made to official emergency access numbers, for example 911 in North America.

  • Page 39: Make Calls Using Speed Dial

    Note: If you set the privacy level for location-based services on your device to By Permission or Restricted, and you make an emergency call from your device, an emergency operator should still be able to estimate your approximate location (subject to A-GPS limitations).

  • Page 40: Change Speed Dial Numbers

    User Guide Use other programs during calls To use other device programs during a call, click the trackwheel. Click Home Screen. Note: If you switch to a different program and you want to end the phone call, click the trackwheel. Click End Call.

  • Page 41: Forward Calls

    Related topics About call logs (See page 40.) Manage call logs (See page 41.) Can I set the phone to display frequently called numbers? (See page 126.) How do I change how long messages and phone call logs remain in the messages list? (See page 110.) Manage call logs In the phone, or in the messages list, open a call log.
  • Page 42 User Guide Set call waiting In the phone options, click Call Waiting. Set the Call Waiting Enabled field to Yes. Click the trackwheel. Click Save. About smart dialing You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly.

  • Page 43: Phone Shortcuts

    Note: The TTY option is only available on some BlackBerry® devices. Contact your service provider for more information. Set the TTY option In the phone options, click TTY. Set the TTY Mode field. Click the trackwheel. Click Save. Related topics About TTY (See page 42.) Can I use a TTY device with my device? (See page 126.)
  • Page 44 User Guide...

  • Page 45: Walkie-Talkie

    Walkie-Talkie Find your Walkie-Talkie number Send call alerts Make Walkie-Talkie calls Turn on and off speakerphone Join Talkgroups Call Talkgroups Respond to Walkie-Talkie calls Respond to Talkgroup calls Respond to call alerts Queue call alerts Reset Walkie-Talkie call timers Walkie-Talkie shortcuts Walkie-Talkie —...
  • Page 46 User Guide Join Talkgroups In the phone, type # and the Talkgroup number. Click Join. Call Talkgroups In the phone, type # and the number of a Talkgroup or select a Talkgroup number. To speak to your Talkgroup, hold the Walkie-Talkie button. Wait for the sound before you speak.

  • Page 47: Browser

    Browser About the browser Go to web pages Use the browser View images Navigate images Copy links, images, or web page addresses Send links or images in email messages Save images Manage saved images View files Save web page requests Create bookmarks Manage bookmarks Clear browser caches...

  • Page 48: View Images

    User Guide To stop loading a web page, click the trackwheel. Click Stop. To view the previous web page in the history, click the trackwheel. Click Back. To view the next web page in the history, click the trackwheel. Click Forward. To go to your home page, click the trackwheel.

  • Page 49: Create Bookmarks

    Note: To send a web page address in a message, on the web page, click the trackwheel. Click Send Address. Type an email address or a contact name. Send the message. Related topic How do I select images and text on a web page? (See page 130.) Save images You can save .jpeg, .png, .gif, and .bmp web page...

  • Page 50: Browser Shortcuts

    User Guide Organize bookmarks into folders In the bookmarks list, click a folder. Perform one of the following actions: • To add a folder, click Add Subfolder. • To open a bookmark folder with subfolders, click Expand. • To close a bookmark folder with subfolders, click Collapse.
  • Page 51 13: Browser To close the browser, hold the Escape button.
  • Page 52 User Guide...

  • Page 53: Downloading

    Downloading Download programs Manage programs Prevent third-party programs from transmitting data Download ring tones Manage ring tones Download background images About browser push Turn on browser push Downloading — frequently asked questions Download programs On a web page, click a link for a program. Click Get Link.
  • Page 54 User Guide You can turn on browser push for your WAP Browser, your BlackBerry Browser, or both browser types. You can also set which hosts provide this information to you. Set notification for different types of browser push information, including service load information (web pages or applications), service indication information (web page addresses or messages), or other types of information.

  • Page 55: Contacts

    Contacts Add contacts Manage contacts Create mailing lists Manage mailing lists Manage contacts in mailing lists Add a phone tune for a contact Create categories Apply categories to contacts, tasks, or memos Sort contacts, tasks, or memos by category Delete categories Add pauses or waits Search for contacts in your company address book Search for PIM items...

  • Page 56: About Categories

    User Guide • View Group • Edit Group • Delete Group Manage contacts in mailing lists Click a contact. Click one of the following menu items: • View Member • Change Member • Delete Member • Add Member Note: When you delete members from a group or delete a group, the contacts remain in the address book.

  • Page 57: Address Book

    Apply categories to contacts, tasks, or memos 1. When creating or editing a contact, task, or memo, click the trackwheel. 2. Click Categories. 3. Select a category. 4. Press the Space key. 5. Click the trackwheel. 6. Click Save. Sort contacts, tasks, or memos by category In the address book, task list, or memos list, click the trackwheel.
  • Page 58 User Guide • To add a contact to your address book, click Add. • To add all the contacts found during the search, click Add All. • To view information for a contact, click View. • To delete a contact from the search results, click Delete.

  • Page 59: Calendar

    Calendar About the calendar Change the calendar view Navigate the calendar Schedule appointments Schedule appointments quickly Schedule meetings Manage appointments and meetings Respond to meeting invitations Manage meeting participants Search for PIM items Calendar shortcuts Calendar — frequently asked questions About the calendar In the BlackBerry®...
  • Page 60 User Guide Related topics Change the default reminder time for appointments and meetings (See page 60.) About power off and reminders (See page 83.) Schedule appointments quickly In the calendar options, verify that the Enable Quick Entry field is set to Yes. In Day view, beside the start time, type the subject of the appointment.

  • Page 61: Calendar Shortcuts

    To delete an appointment or meeting, click the appointment or meeting. Click Delete. Respond to meeting invitations In an open meeting invitation, click the trackwheel. Click one of the following menu items: • Accept or Accept with comments • Tentative or Tentative with comments •...
  • Page 62 User Guide...

  • Page 63: Tasks

    Tasks Create tasks Manage tasks Change task status Create categories Apply categories to contacts, tasks, or memos Sort contacts, tasks, or memos by category Delete categories Search for PIM items Tasks — frequently asked questions Create tasks 1. In the task list, click the trackwheel. 2.
  • Page 64 User Guide...

  • Page 65: Memos

    Memos Write memos Manage memos Create categories Apply categories to contacts, tasks, or memos Sort contacts, tasks, or memos by category Delete categories Search for PIM items Memos — frequently asked questions Write memos 1. In the memos list, click the trackwheel. 2.
  • Page 66 User Guide...

  • Page 67: Alarm

    Alarm Set the alarm Silence the alarm Turn off the alarm Alarm — frequently asked questions Set the alarm 1. In the alarm, set the Daily Alarm field to On. 2. Set the time when the alarm should sound. 3. Set whether to snooze the alarm and the length of the snooze.
  • Page 68 User Guide...

  • Page 69: Calculator

    Calculator Use the calculator memory Copy and paste calculations Convert measurements Calculator shortcuts Use the calculator memory To store a number in the memory, type a number. Press To recall the number in the memory, press J. To delete the number in the memory, press H. To add to the number that is currently stored in the memory, type a number.
  • Page 70 User Guide...

  • Page 71: Bluetooth

    Bluetooth About Bluetooth wireless technology Turn on or off the Bluetooth radio Pair with another Bluetooth-enabled device Manage paired Bluetooth-enabled devices Set how your BlackBerry device appears to other Bluetooth-enabled devices Use Bluetooth wireless technology during a call Share your address book with a paired Bluetooth- enabled device Bluetooth —...
  • Page 72 User Guide Related topic About Bluetooth pairings (See page 71.) Manage paired Bluetooth-enabled devices In the list of paired Bluetooth®-enabled devices, click a paired Bluetooth-enabled device. Click Device Properties. Perform one of the following actions: • Edit the paired Bluetooth-enabled device name. •...

  • Page 73: Date And Time

    Date and time Set the date and time Why is the time on my device incorrect? Set the date and time 1. In the device options, click Date/Time. 2. Set the Time Zone field. 3. In the Date/Time Source field, set a date and time source.
  • Page 74 User Guide...

  • Page 75: Profiles

    Profiles About profiles Enable profiles Create notification profiles Manage notification profiles Manage ring tones Create profile exceptions Manage profile exceptions Manage contacts in profile exceptions Add a phone tune for a contact Silence your device Set the alarm Profiles — frequently asked questions About profiles Notification profiles are designed to alert you of appointment and task reminders, and incoming...
  • Page 76 User Guide Notes: The Volume option only sets how loud or quiet the tune plays when you listen to it in the list. To change the volume for your notification, edit the profile. You can only delete downloaded ring tones. About custom notification You can create exceptions to notification profiles to receive different notification for incoming messages...

  • Page 77: Silence Your Device

    • Change Name • Delete Name Silence your device To silence your BlackBerry® device, in the profiles list, select the Quiet profile. To receive only vibrate notification, in the profiles list, select the Vibrate profile. To turn off all notification, including profile exceptions and LED notification, in the profiles list, select the Off profile.
  • Page 78 User Guide Can I set one phone tune for all my profiles? Yes. In the profiles list, click the trackwheel. Click Show Tunes. Click a phone tune. Click Set As Phone Tune.

  • Page 79: Screen Display

    Screen display Turn on and off backlighting Set how long backlighting remains on Set the display language Set a screen saver Set the Home screen background image Download background images Set the font About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting levels.
  • Page 80 User Guide Set the Home screen background image In the pictures list, click an image. Click Set As Home Screen Image. To clear the Home screen background, in the pictures list, click the trackwheel. Click Reset Home Screen Image. Related topic Save images (See page 49.) Download background images Your service provider might have supplied a link to a...

  • Page 81: Language

    Language Set the display language Set the input language Add or remove a display language Why do some characters not appear correctly on my device? Set the display language In the device options, click Language. In the Language field, click a language. Click Save. About the input language You can set an input language to use when you type.
  • Page 82 User Guide...

  • Page 83: Power And Battery

    Power and battery About power off and reminders Set the device to turn on and off automatically Check the battery level Extend battery life Reset the device About power off and reminders If you turn off your BlackBerry® device by pressing the Power button, or by clicking Turn Power Off on the Home screen and selecting Turn Off, your device should turn itself on at the following times:...

  • Page 84: Reset The Device

    User Guide Reset the device Remove and reinsert the battery.

  • Page 85: Network Coverage

    Network coverage Connect to the wireless network How do I register my device with the network? Connect to the wireless network To connect to the wireless network, verify that you are in a wireless network coverage area. On the Home screen, click Turn Wireless On.
  • Page 86 User Guide...

  • Page 87: Sim Card

    SIM card About the SIM card phone book Add SIM card contacts Add address book contacts to your SIM card Add SIM card contacts to your address book Manage SIM card contacts About the SIM card phone book Your SIM card phone book gives you access to the contacts that are saved on your SIM card.
  • Page 88 User Guide...

  • Page 89: Security

    Security Set a device password Lock and unlock the device Lock and unlock the keyboard Protect your device content Compress device data Regenerate encryption keys Store passwords Create random passwords Manage passwords Copy passwords Verify security software Clear the device Set owner information Third-party program control Security —...

  • Page 90: Lock And Unlock The Device

    User Guide Related topics About the device password (See page 89.) Turn off the device password (See page 90.) Turn off the device password 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Password field to Disabled. 4.

  • Page 91: About Encryption Keys

    Compress device data 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Content Compression field to Enabled. 4. Click the trackwheel. 5. Click Save. 6. If you have set a device password, type your password.

  • Page 92: Verify Security Software

    User Guide 7. Click the trackwheel. 8. Click Save. Related topics About the password keeper Store passwords Manage passwords In the password keeper, click a password. Click one of the following menu items: • View • Edit • Delete Related topic Change the password keeper password (See page 92.) Change the password keeper password...

  • Page 93: Set Owner Information

    29: Security Set owner information In the device options, click Owner. Type your contact information. Click the trackwheel. Click Save. Note: Owner information appears on the screen when you lock your BlackBerry® device.
  • Page 94 User Guide...

  • Page 95: Third-Party Program Control

    Third-party program control Prevent third-party programs from transmitting data Set permissions for third-party programs Control external connections Control connections with the device Control access to personal information Security — frequently asked questions About firewall settings If you have third-party programs on your BlackBerry® device, the firewall option is designed to prevent these programs from transmitting data without your knowledge.

  • Page 96: Control External Connections

    User Guide Set permissions for third-party programs Warning: Setting permissions for third party programs can significantly affect the operation of third-party programs on your BlackBerry® device. If you are unsure about how changing these settings might affect the operation of third party programs on your device, contact your system administrator or service provider for more information.
  • Page 97 through your corporation’s network, set the Company Network field. • To control whether third-party programs can access the Internet through your service provider, set the Carrier Internet field. Related topics Set permissions for third-party programs (See page 96.) Control connections with the device (See page 97.) Control access to personal information (See page 97.) Control connections with the device 1.
  • Page 98 User Guide...

  • Page 99: Brickbreaker

    BrickBreaker About BrickBreaker BrickBreaker scoring How do I set the speed of the paddle? How do I accelerate the paddle? Can I change the volume for the game? Can I submit my scores to the BrickBreaker high score web site? How do I check the BrickBreaker high score web site? Why are the bricks descending? About BrickBreaker...
  • Page 100 User Guide Can I submit my scores to the BrickBreaker high score web site? Yes. In the BrickBreaker options, type a user name and password. If you beat your previous high score, you can submit your name and score to the public high score web site.

  • Page 101: Service Books

    Service books About service books Receive new service books Accept new service books Manage service books Restore deleted service books About service books Service books determine which services are available on your BlackBerry® device. If your device is integrated with an account that uses the BlackBerry Enterprise Server™, your system administrator can send service books to your device that determine whether features such as remote address lookup and...
  • Page 102 User Guide...

  • Page 103: Frequently Asked Questions

    Frequently asked questions General — frequently asked questions Email and PIN messages — frequently asked questions SMS messages — frequently asked questions MMS messages — frequently asked questions Attachments — frequently asked questions Synchronization — frequently asked questions Typing — frequently asked questions Phone —...
  • Page 104 User Guide...

  • Page 105: General - Frequently Asked Questions

    General — frequently asked questions Why are some of the features described not available on my device? What software version do I have on my device? Why is there a flashing light on my device? How do I register my device with the network? Can I determine how much memory each database on my device is using? Why are some of the features...
  • Page 106 User Guide...

  • Page 107: Email And Pin Messages - Frequently Asked Questions

    Email and PIN messages — frequently asked questions How do I compose an email or PIN message from the To screen? Why can’t I send messages? Why can’t I receive messages? Why is the menu item for sending a message not available? Why does the letter D appear beside sent PIN messages?
  • Page 108 User Guide Why can’t I send messages? Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels. If you send a message and you are not in a wireless coverage area, the device sends the message when you return to a wireless coverage area.
  • Page 109 How do I create and use links in messages? Links appear in your messages as underlined text. Messages can contain links to various items such as phone numbers, web sites, and email addresses. When you receive a message that contains a link, click the link.
  • Page 110 User Guide Why are call logs appearing in the messages list? When you make or receive a call, the BlackBerry® device creates a call log that contains information about the call. To stop call logs from appearing in the messages list, in the phone options, click Call Logging.
  • Page 111 How do I create a generic filter? To create a generic filter, use an asterisk (*) when specifying the contacts to which the filter applies. In the messages options, click Email Filters. In the From field, specify part of the sender's address and use an asterisk (*) in place of the remaining part.
  • Page 112 User Guide messages from the main messages list? Yes. If your BlackBerry® device is integrated with more than one email account, you might be able to set which email account is used by default when you send messages from the main messages list. In the device options, click Advanced Options.

  • Page 113: Sms Messages - Frequently Asked Questions

    SMS messages — frequently asked questions Can I remove the prompt that appears before I delete messages? Why were some of my messages deleted from the device? Why aren’t all the SMS options described appearing on my device? How do I change how long messages and phone call logs remain in the messages list? Why were some of my messages deleted from the device?
  • Page 114 User Guide...

  • Page 115: Mms Messages - Frequently Asked Questions

    MMS messages — frequently asked questions Can I send and receive MMS messages? Can I specify when my device should receive MMS messages? Can I hide sent messages? Can I filter unwanted MMS messages? Can I configure notification for all MMS messages? Can I pause, resume, or restart a slideshow presentation? Can I view the size of my MMS messages before I send...
  • Page 116 User Guide...

  • Page 117: Attachments - Frequently Asked Questions

    Attachments — frequently asked questions Can I view file attachments on my device? How do I view password-protected file attachments? Can I set the amount of memory that my device uses for file attachments? How do I change how file attachments are displayed? How do I view cell contents in spreadsheet attachments? Why can’t I view presentation slides?

  • Page 118: Spreadsheet Attachments

    User Guide Can I set the amount of memory that my device uses for file attachments? Yes. In the open attachment, click the trackwheel. Click Options. Set the Cache Size field. How do I change how file attachments are displayed? Open the full content for a file attachment.

  • Page 119: Document Attachments

    38: Attachments — frequently asked questions What does skipped content mean? The skipped content bar appears in a document attachment when more content is available, but it has not been retrieved. To retrieve skipped content, click the skipped content bar. Click More. Can I view tracked changes in document attachments? Depending on the document type, you might be able...
  • Page 120 User Guide...

  • Page 121: Synchronization - Frequently Asked Questions

    Synchronization — frequently asked questions Can I reconcile email messages over the wireless network? Can I synchronize PIM items over the wireless network? How do I handle conflicts between my device and my desktop email program? Why do some characters in my desktop calendar not appear correctly after synchronization? Why are some of my email messages not reconciling over the wireless network?
  • Page 122 User Guide How do I handle conflicts between my device and my desktop email program? A conflict might occur if you edit the same item on your BlackBerry® device and in your desktop email program before synchronization occurs. If you turn on wireless email reconciliation, set whether the device or desktop email program takes precedence when a conflict occurs.
  • Page 123 39: Synchronization — frequently asked questions Can I empty the deleted messages folder on my computer remotely? Yes. In the messages options, click Email Reconciliation. Click the trackwheel. Click Purge Deleted Items. Click Yes. To use this feature, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™...
  • Page 124 User Guide...

  • Page 125: Phone - Frequently Asked Questions

    Phone — frequently asked questions Why can I not make calls? Why am I no longer receiving calls? How do I make calls from the Home screen? Can I use the phone when the device or keyboard is locked? Can I use call forwarding? How do I edit the phone number to which my calls are forwarded? Can I use call waiting?

  • Page 126: Answering Or Ending Calls

    User Guide If you receive a call when the device is password locked, you can answer the call, but your device remains password locked during the call. You can perform regular phone actions, such as mute and hold. When you end the call, the device remains password locked.

  • Page 127: Walkie-Talkie - Frequently Asked Questions

    Walkie-Talkie — frequently asked questions Can I use the speakerphone by default? Can I silence incoming Walkie-Talkie calls? Can I use the speakerphone by default? Yes. In the phone options, click Push To Talk. Set the Speakerphone field to On. Related topic Turn on and off speakerphone (See page 39.) Can I silence incoming Walkie-Talkie...
  • Page 128 User Guide...

  • Page 129: Browser - Frequently Asked Questions

    Browser — frequently asked questions Why are there no browsers available on my device? Can I use the BlackBerry Browser? How do I change my browser settings? How do I change the browser home page? How do I change the type of content that the browser accepts? Can I override the character set encoding of web pages?

  • Page 130: Web Page

    User Guide How do I change the browser home page? In the browser options, click Browser Configuration. In the Home Page Address field, change the web page address. Save the changes. Depending on your service provider, you might not be able to change your home page.

  • Page 131: Security Options

    Why did a web page form not submit? Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
  • Page 132 User Guide To set whether you are prompted about server security issues, set the fields in the Server Authentication section. If you set a field to No, connections should be prevented if a server security issue occurs. To set whether you are prompted about client security issues, set the fields in the Client Authentication section.

  • Page 133: Contacts - Frequently Asked Questions

    Contacts — frequently asked questions How do I add multiple contacts with the same name to my contact list? Can I change how my contacts or tasks display? What are the User 1, User 2, User 3, and User 4 fields on the New Address screen? Why does the Add Custom Phone Tune option not appear?
  • Page 134 User Guide How do I change the volume level for the custom phone tune? Custom phone tunes are based on the active notification profile. When you add a custom phone tune from the address book, the volume for the tune matches the volume that is set in the active notification profile.

  • Page 135: Calendar - Frequently Asked Questions

    Calendar — frequently asked questions Can I synchronize PIM items over the wireless network? Are there any restrictions for using the calendar with Lotus Notes? How do I expand the number of hours that are shown in the calendar? How do I change the day of the week that displays first when viewing the calendar in Week view? Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?

  • Page 136: Calendar Reminders

    User Guide How do I change how long appointments remain in the device calendar? To change the number of days that your BlackBerry® device keeps appointments in the calendar, in the calendar options, set the Keep Appointments field. Appointments in your device calendar that are older than the number of days that you specify in the Keep Appointments field are deleted from your device.

  • Page 137: Bluetooth - Frequently Asked Questions

    Bluetooth — frequently asked questions How do I connect my BlackBerry device with another Bluetooth-enabled device? How do I connect my BlackBerry device with my computer? How do I know when my Bluetooth radio is on? What if I can’t type a passkey on the Bluetooth- enabled device that I want to pair with? Why does my list of paired Bluetooth-enabled devices not appear?
  • Page 138 User Guide Can I connect to Bluetooth-enabled devices without being prompted? You can only connect to a Bluetooth®-enabled device without being prompted if the Bluetooth-enabled device is paired with your BlackBerry® device. In the paired Bluetooth-enabled devices list, click a paired Bluetooth-enabled device.

  • Page 139: Security - Frequently Asked Questions

    Security — frequently asked questions Why does the Verifying Security Software dialog box appear when I restart my device? How do I restore my device after clearing it? How do I prevent passwords from accidentally being copied to the clipboard? Can I regenerate encryption keys from my device? Why do additional security features appear in the device options?

  • Page 140: Password Keeper

    User Guide How do I specify the criteria for random passwords that are generated in the password keeper? In the password keeper options, set the password length and specify whether randomly generated passwords must contain letters, numbers, or symbols. How do I prevent passwords from appearing on the screen in the password keeper? In the password keeper options, set the Show...

  • Page 141: Shortcuts

    Shortcuts Home screen shortcuts Options and fields shortcuts Navigating screens shortcuts Typing shortcuts Editing text shortcuts Messages shortcuts Search shortcuts Attachments shortcuts Phone shortcuts Walkie-Talkie shortcuts Browser shortcuts Calendar shortcuts Calculator shortcuts Home screen shortcuts To use the device in the dark, press the Power button. To lock the device, set a password.

  • Page 142: Editing Text Shortcuts

    User Guide To select multiple items or characters, hold the Shift key and roll the trackwheel. To page up or down in a list, hold the Alt key and roll the trackwheel. To move to the top of a screen, press T. To move to the bottom of a screen, press B.

  • Page 143: Legal Notice

    Legal notice © 2005 Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected' and BlackBerry are registered with the U.S.
  • Page 144 User Guide INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS. This document might contain references to third-party sources of information and/or third-party web sites (“Third-Party Information”).
  • Page 145 Index accepting meeting invitations service books accessibility, default volume activation, enterprise adding auto signature call forwarding number call notes contacts contacts from attachments contacts from remote address book search results contacts to email messages contacts to PIN messages contacts to profile exceptions contacts to SIM card phone book custom phone tunes display language...
  • Page 146 User Guide location-based services privacy attachments adding contacts from MMS messages opening shortcuts updating contacts from See also file attachments; address book attachments; images auto signature about adding AutoText about creating entries deleting entries editing entries example inserting macros specified case and smartcase using viewing entries available features...
  • Page 147 sending images sending links sending web page addresses shortcuts viewing content viewing files in viewing history viewing images See also web pages browser push about notification options turning on cache, browser calculator converting measurements copying calculation memory shortcuts calendar about changing default reminder length changing first day of week changing views...
  • Page 148 User Guide making to Talkgroup making using speed dial muting resetting timers setting notification for smart dialing using Bluetooth during using speakerphone Walkie-Talkie See also phone categories about applying clearing all creating deleting sorting contacts by sorting memos by sorting tasks by changing appointments bookmarks...
  • Page 149 copying calculation password keeper passwords text corporate extension dialing, setting country codes, setting default creating AutoText entries bookmarks categories email messages filters filters quickly generic filters links mailing lists MMS messages PIN messages profile exceptions profiles random passwords tasks See also adding cursor speed, setting custom fields...
  • Page 150 User Guide silencing turning off automatically turning on automatically unlocking device data backed up during wireless backup clearing reducing size restoring device password about changing setting turning off dialing adding pause adding wait using letters See also calls; phone; Walkie-Talkie disconnecting, from wireless network dismissing all calendar reminders...
  • Page 151 redirecting from folders emergency calls, making emptying deleted items folder encryption keys about regenerating requirements for regenerating from device ending calls Walkie-Talkie calls enterprise activation escalating volume extending battery life file attachments about changing display of frequently asked questions memory use for navigating opening opening table of contents...
  • Page 152 User Guide MMS messages phone profiles programs security SMS messages synchronization tasks typing Walkie-Talkie full content, opening generating new encryption keys getting started group calls about answering groups, mailing lists hiding browser phone number programs sent messages tracked changes in attachments high importance, setting holding calls home page, viewing...
  • Page 153 locking device keyboard logging calls mailing lists adding members changing members creating deleting deleting members editing viewing viewing members making calls emergency calls three-way calls marking messages opened and unopened measurements, converting meetings changing changing attendees deleting inviting attendees number of opening recurring removing attendees...
  • Page 154 User Guide replying retrieving saving sending sending from browser vCalendar attachments vCard attachments viewing viewing size See also messages moving bookmarks icons on Home screen message filter position profile exceptions speed dial contacts multi-media message service, muting calls navigating browser calendar file attachments images...
  • Page 155 personal folders, reconciling with personal identification number, phone A-GPS support alternate between calls assigning speed dial Bluetooth call waiting calling corporations checking voice mail dialing using letters finding number forwarding calls frequently asked questions hiding phone number location-based services setting default country and area codes shortcuts smart dialing using other programs...
  • Page 156 User Guide switching between third-party and data transmissions viewing details viewing list See also third-party programs protecting, device content recalling saved searches recipient, searching by recurring appointments, appointments recurring meetings, meetings redirecting email messages reducing data size refreshing web pages registering with the wireless network reminders calendar...
  • Page 157 saver scrolling horizontally in attachments in opposite direction through calendar views search criteria, setting searches deleting saved editing saved recalling saved saving viewing last viewing saved searching about by recipient by sender by service by subject remote address book setting search criteria shortcuts within attachments security...
  • Page 158 User Guide default volume for calls device password folder redirection font home screen background importance level of messages language out-of-office reply from device owner information profiles screen saver search criteria voice mail options WTLS See also editing; changing short message service, SMS messages shortcuts for attachments...
  • Page 159 subject creating filters using searching by viewing more of subscriber information module card, switching programs synchronization frequently asked questions over the wireless network synchronizing calendar contacts memos messages, email reconciliation tasks table of contents, opening for file attachments Talkgroup calling joining task switcher tasks...
  • Page 160 User Guide tasks snooze wireless email reconciliation wireless PIM synchronization typing CAP lock copy text cut text frequently asked questions Home screen shortcuts NUM lock paste text setting cursor speed shortcuts turning on key tones using AutoText unlocking device keyboard user-defined fields vCard attachments, address book attachments...
  • Page 161 saving saving requests select mode sending addresses setting notification for showing placeholders submitting forms view mode viewing files from viewing home page viewing images viewing next and previous See also browser wireless backup email reconciliation PIM synchronization restore wireless email reconciliation, turning on wireless network connecting to disconnecting from...
  • Page 162 User Guide...

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