Troubleshooting - NETGEAR XE102 User Manual

Troubleshooting

Problem Cause
POWER light The Wall-Plugged
is off.
Ethernet Bridge is
not receiving power.
Powerline port
Powerline Link
is not detecting
light is not ON
another powerline
when plugged into
device.
wall socket.
Devices on the
ETHERNET light
Ethernet Port are
is off when plugged
into a Network not communicating
or are not
connected.
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Solution
• Verify that the wall socket is providing
appropriate power by disconnecting the Wall-
Plugged Ethernet Bridge and plugging another
device (such as a lamp or hairdryer) into the
same 110 Vac Wall Socket.
• Check to see if a wall switch is in the "Off"
position, thereby disabling power to that outlet.
• Make sure that the Wall-Plugged Ethernet Bridge
is firmly installed into a 110 Vac Wall Socket.
• Recheck your connections and venfiy that the
Power light is ON.
• Verify that Network Passwords have been
properly established.
• Another powerline device must be installed for
devices to communicate across the powerline.
• Check to make sure that the Wall-Plugged
Ethernet Bridge is properly powered.
• Check to make sure that that Ethernet cable is
plugged in properly at both ends. plug is
properly inserted and locked into the port at
both the hub and the device.
• Make sure that all cabling is Category 5 and
meets the requirements for 100 Mbps
operation.
• Check Link lights on attached Ethernet devices
or the network adapter cards.
• If you are having trouble connecting the XE102
to a Ethernet Hub or switch; connect it to the
port that supports an uplink and press the
uplink button.
Problem Cause
ETHERNET light Normal/Uplink
is off when plugged push button is in
into a Network. the wrong position.
You get a "Device – Adapter is not
Not Detected" powered ON
error while
Ethernet Cable is
attempting to
not plugged in.
execute the
Device is not
Encryption ICON.
compatible.
I can not seem to Devices are not
connect devices. setup on the same
network.
Solution
• Check the Normal/Uplink push button on the
front panel of the hub or switch.
• See "Power light is Off " above.
• Plug in the Ethernet cable.
• If the device is a Netgear XE602 or XA601 the
XE102 Encryption software is not compatible
check the Netgear web site for upgrades at
www.netgear.com.
• Program devices for a common
Network Password.
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