Troubleshooting; Technical Support - NETGEAR GA511 Installation Manual

GA511 Smart Wizard Utility
The GA511 Smart Wizard utility provides a convenient way to check the status of the
adapter without needing to view the LEDs on the top of the adapter itself. Click the
GA511 Smart Wizard utility icon to view the current status.
If the utility is not displayed on the taskbar, you can start it by going to Start > Programs >
NETGEAR GA511 Adapter > GA511 Smart Wizard Utility.
Click Details to view the settings of the adapter.

Troubleshooting

If you have trouble setting up your GA511, check the tips below. You can also consult
more extensive troubleshooting procedures on the NETGEAR, Inc. support Web site at
http://kbserver.netgear.com/products/GA511.asp.
Symptom Cause
The Adapter LED The GA511 is not
lights are not lit. inserted into the slot
properly or the
GA511 software is
not loaded.
The Link/Act LED The GA511 is
light is lit, but the operating at 10
100/1000 LED is Mbps.
not lit.
The 100/1000 LED There is a problem
is blinking with the link such as
intermittently. a speed mismatch,
possible bad cable,
bad connector, or
configuration
mismatch.
July 28, 2004

Technical Support

PLEASE REFER TO THE SUPPORT INFORMATION CARD THAT SHIPPED WITH
YOUR PRODUCT.
By registering your product at www.NETGEAR.com/register, we can provide you with
timely expert technical support.
NETGEAR, INC. Support Information
Phone: 1-888-NETGEAR (For US & Canada only) — 24x7 phone support. See the Sup-
Solution
port Information card for other countries.
Make sure the notebook is fully powered on.
E-mail: support@NETGEAR.com - 24 x 7 online support
Remove and reinsert the GA511.
©2004 NETGEAR, Inc. NETGEAR, the Netgear logo, The Gear Guy, Auto Uplink and Everybody's Connecting
Check the Windows device manager to see if
are trademarks or registered trademarks of Netgear, Inc. in the United States and/or other countries. Microsoft
the GA511 Gigabit CardBus Adapter is
and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries.
recognized and enabled. Reload the GA511
Other brand and product names are trademarks or registered trademarks of their respective holders. Information
software, if necessary.
is subject to change without notice. All rights reserved.
The computer is connected to a router or
other network device that is operating at 10
Mbps.
If you connect to a 100 Mbps device, the
100/1000 LED will be amber.
If you connect to a 1000 Mbps device, the
100/1000 LED will be green.
Check the network cable and make sure it is
functioning properly.
Try plugging the network cable into a
different port on the router attached to the
gigabit Ethernet adapter.