Mercedes Me And Apps - Mercedes-Benz V-Class 2021 Owner's Manual

200 Mercedes me
You can also call the Mercedes-Benz customer
centre using the multimedia system
( page 197).
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Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, call the
national emergency services first using the stand‐
ard national emergency service phone numbers.
In emergencies, you can also use the Mercedes-
Benz emergency call system (
Observe the conditions of use for Mercedes me
connect and Mercedes PRO connect as well as
other services. You can obtain these in the
Mercedes me/PRO Portal: https://
me.secure.mercedes-benz.com or https://
www.mercedes.pro
Further information about Mercedes me connect,
the provided service scope and operation:
https://moba.i.daimler.com/markets/ece-row/
baix/cars/connectme/en_GB/#emotions/
Startseite.html.
More information on Mercedes PRO connect, the
range of services offered and operation can be
found at: https://moba.i.daimler.com/markets/
ece-row/baix/trucks/mercedespro/en_GB/
index.html
Information on Mercedes me connect Acci‐
dent and Breakdown Management
The Accident and Breakdown Management can,
amongst others, include the following functions:
Supplement to the Mercedes-Benz emer‐
R
gency call system (
If necessary, the contact person at the
Mercedes-Benz emergency call centre for‐
wards the call to Mercedes me connect Acci‐
dent and Breakdown Management. However,
call forwarding is not possible in all countries.
Breakdown assistance on location by a tech‐
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nician and/or towing away of the vehicle to
the nearest Mercedes-Benz Service Centre
You may be charged for these services.
Supplement to the emergency guide after
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automatic accident or breakdown detection
( page 197)
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In the event of a breakdown or accident,
extended vehicle data is sent, enabling opti‐
mum support from the Mercedes-Benz cus‐
page 242).
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page 242)
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tomer centre and the appointed service part‐
ner or breakdown mechanic.
Supplement to the Mercedes me connect tel‐
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ediagnosis service
With the telediagnosis function, certain wear
and failure messages, insofar as they can be
clearly interpreted and are available by moni‐
toring diagnosable components, are recorded
by the service provider.
If your vehicle detects a breakdown or
impending breakdown, you may be prompted
via the multimedia system to contact the
Mercedes-Benz customer centre for further
assistance. This prompt in the multimedia
system only appears when the vehicle is sta‐
tionary.
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These services are subject to technical
restrictions such as mobile coverage and
mobile network quality and the interpretabil‐
ity of the transmitted data in the processing
systems. Under certain circumstances, this
may result in delays or omission of the mes‐
sage in the multimedia system.
Further information about Mercedes me connect
services can be obtained in the Mercedes me
Portal: https://me.secure.mercedes-benz.com
Transmitted data with the Mercedes me con‐
nect call services
The data transferred during the Mercedes me
connect call depends on:
The reason for the initiation of the call
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The service selected in the voice dialogue
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system
The activated Mercedes me connect services
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You can find out which data is transferred during
the services in the currently valid Mercedes me
connect terms of use and the data protection
information for Mercedes me connect. You can
find these in your Mercedes me user account.

Mercedes me and apps

Information about Mercedes me
When you log in with a user account to the
Mercedes me Portal, then services and offers
from Mercedes-Benz will be available to you.
Availability is country-dependent.