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Troubleshooting...................
Before contacting the aftersales department, you are advised to
follow the instructions below:
•
You are advised to switch off the cellphone from time to time to
maintain optimal performance.
•
You are advised to fully charge (
operation.
•
Avoid storing large amounts of data in your cellphone as this may
affect the performance of your cellphone.
and carry out the following checks:
My cellphone can not switch on
•
Press
until the screen comes on
•
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery,
then turn your cellphone back on
My cellphone has not responded for several minutes
•
Press the
key
•
Remove the battery and re-insert it, then switch the cellphone
back on
My cellphone turns off by itself
•
Check that your keypad is locked when you are not using your
cellphone
•
Check the battery charge level
My cellphone will not charge properly
•
Make sure you are using an Alcatel battery and charger provided
in the box
•
Make sure your battery is inserted. It must be inserted before
plugging in the charger
•
Make sure that your battery is not completely discharged; If the
battery is flat, it may take around 20 minutes to display the battery
charger indicator on the screen
•
Make sure charging is carried out under normal conditions
(0°C (32 °F) +40°C (104 °F))
•
When abroad, check that the electrical current is compatible
38
IP3514_990A_990S_QG_Eng_USA_07_110527.indd 38-39
IP3514_990A_990S_QG_Eng_USA_07_110527.indd 38-39
) the battery for optimal
My cellphone can not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card has been correctly inserted
•
Verify with your operator that your SIM card is 3V, 1.8V
compatible; the old 5V SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•
Make sure you have dialled a valid number and press the
•
For international calls, check the country and area codes
•
Make sure your cellphone is connected to a network, and that the
network is not overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM
card valid, etc.)
•
Make sure you have not barred outgoing calls
Unable to receive incoming calls
•
Make sure your cellphone is switched on and connected to a
network (check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM
card valid, etc.)
•
Make sure you have not forwarded incoming calls
The caller's name or number does not appear when a call
is received
•
Check that you have subscribed to this service with your
operator
•
Your caller has concealed his/her number
I cannot find my contacts
•
Make sure your SIM card is correctly inserted
•
Import all contacts stored in SIM card to cellphone
The sound quality of the calls is not optimal
•
You can adjust the volume during a call by means of the Volume key
•
Check the signal strength level
key
39
2011-5-27 Jerry 16:56:38
2011-5-27 Jerry 16:56:38
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