Monitronics VISTA-20PMT User Manual
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Monitronics VISTA-20PMT User Manual

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K5309-1MTV2 7/04 Rev. A
VISTA- - - - 15PMT
VISTA
VISTA
VISTA
VISTA- - - - 20PMT
VISTA
VISTA
VISTA
S S S S ecurity
ecurity S S S S ystems
ecurity
ecurity
U
ser ' s
Reference: MTV15P, MTV20P
15PMT
15PMT
15PMT
20PMT
20PMT
20PMT
ystems
ystems
ystems
G
uide
Monitronics
I N T E R N A T I O N A L , I N C .
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  • Page 1 S S S S ystems ecurity ecurity ystems ystems ystems ser ’ s uide Monitronics I N T E R N A T I O N A L , I N C . K5309-1MTV2 7/04 Rev. A Reference: MTV15P, MTV20P...
  • Page 2 IMPORTANT! PROPER INTRUSION PROTECTION For proper intrusion coverage, sensors should be located at every possible point of entry to a home or commercial premises. This would include any skylights that may be present, and the upper windows in a multi-level building. In addition, we recommend that radio backup be used in a security system so that alarm signals can still be sent to the Central Monitoring Station in the event that the telephone lines are out of order (alarm signals are normally sent over the phone...

  • Page 3: Table Of Contents

    Table of Contents System Overview ............................5 Introduction ............................5 System Basics ............................ 5 Using the Voice Message Center ...................... 7 About The Keypads ..........................8 General Information.......................... 8 Fixed-Word Display Keypad ......................10 Functions of the Keypads ........................11 Entry/Exit Delays ...........................
  • Page 4 Table of Contents (continued) Macro Key Programming & Usage ......................27 About Macro Keys ........................... 27 Example of Macro Programming ....................28 Using a Programmed Macro Key ....................28 Using Device Commands........................29 Paging Feature ............................30 About Automatic Paging ......................... 30 About Manual Paging........................

  • Page 5: System Overview

    * Commercial installations and some residential systems may not include fire protection – check with your installer. NOTE: The features and procedures described in this manual apply to the VISTA-20PMT and VISTA-15PMT security systems. Differences are noted where applicable. System Basics Burglary Protection •...
  • Page 6 • Partitioned systems (VISTA-20PMT) can include a common zone area, which is an area shared by users of both partitions (such as a lobby in a building).

  • Page 7: Using The Voice Message Center

    Macro sequence. Paging Feature • If programmed, the system can automatically send certain system condition messages to up to four (VISTA-20PMT) or two (VISTA-15PMT) pagers. • The pager displays code numbers identifying the type of condition that has occurred. Scheduling •...

  • Page 8: About The Keypads

    About The Keypads General Information Your keypads allow you to control all system functions and feature the following: • A telephone style (digital) keypad • Liquid Crystal Displays (LCD) that show the nature and location of all occurrences • Built-in sounder that sounds during alarms and troubles. The sounder also "beeps" during certain system functions and also when depressing any of the keys (to acknowledge the key press).
  • Page 9 About The Keypads (cont’d) ARMED ARMED AWAY STAY AWAY STAY READY READY TEST BYPASS TEST BYPASS INSTANT CODE CHIME INSTANT CODE CHIME READY READY Standard Fixed-Word Display Keypad Standard Alpha Display Keypad ARMED AWAY STAY RECORD VOLUME PLAY READY TEST BYPASS MESSAGE INSTANT...

  • Page 10: Fixed-Word Display Keypad

    About The Keypads (Cont’d) FIXED-WORD DISPLAY KEYPAD AWAY: All burglary zones, interior and AWAY NIGHT NO AC perimeter, are armed. PHONE TEST BYPASS STAY: Perimeter burglary zones, such as NOT READY STAY ALARM CHIME BAT protected windows and doors, are FIRE CHECK INSTANT...

  • Page 11: Functions Of The Keypads

    Functions of the Keypads ARMED STAY AWAY RECORD VOLUME PLAY READY TEST BYPASS MESSAGE INSTANT CODE CHIME READY STATUS VOICE FUNCTION Voice-capable 2-line Alpha keypad (shown with flip-down front door removed) IMPORTANT! • Match the numerical callouts in the above graphic with the corresponding number on the following pages for a description of usage.
  • Page 12 Functions of the Keypads (cont’d) [PLAY] On Voice keypads, used in NOTE: The functions printed directly on the keys indicate their primary purpose; conjunction with the FUNCTION and functions printed under some of the keys (shown VOICE keys to play the recorded in brackets under the respective key), indicate message.
  • Page 13 Functions of the Keypads (cont’d) 15. MIC 11. # This key can be used for "Quick voice keypads, microphone Arming" of the system without use of a Message Center recordings. security code (if programmed). 16. MESSAGE LED INDICATOR: (RED) [FUNCTION] On Voice keypads, enables On Voice keypads, flashes red when the desired voice or volume function.

  • Page 14: Entry/Exit Delays

    Exit Delay: seconds Entry Delay 1: seconds Entry Delay 2: seconds NOTE: Entry/Exit times set for partition 1 also apply to the Common Zone of the VISTA-20PMT Series. Partition 2 (on VISTA-20PMT only) __________________________________________________ Exit Delay: seconds Entry Delay 1: seconds...

  • Page 15: Exit Alarms

    Entry/Exit Delays (cont’d) Exit Alarms Exit Error Conditions Whenever you arm the system, the exit delay begins. If an entry/exit door or interior zone is faulted before exit delay expires and remains faulted (e.g., exit door left open), the system sounds an alarm and starts the entry delay timer. If you disarm the system before the entry delay ends, the alarm sound stops and the message "CANCELED ALARM"...

  • Page 16: Checking For Open Zones

    Checking For Open Zones Using the [∗ ∗ ∗ ∗ ] Key to Display and Announce System Status efore arming your system, all protected doors, windows and other protection zones must be closed or bypassed; otherwise the keypad will display a "Not Ready" message.

  • Page 17: Arming The System

    Arming the System STAY Mode: Arms Perimeter Only, Entry Delay On • Used when you want to arm the system with persons staying inside (or if you have pets that are moving throughout the premises). • The perimeter sensors are armed, but interior sensors are left disarmed. •...

  • Page 18: Arming Commands

    If so, you can press and hold the appropriate function key for 2 seconds to arm the system. See your installer for the designated functions (see Single Button Arming section). Refer to the Accessing Other Partitions section for information on multi-partition arming (VISTA-20PMT only). – 18 –...

  • Page 19: Single Button Arming

    Arming the System (cont’d) Single Button Arming The “A”, “B”, “C”, and/or “D” keys on your keypad may have been programmed for single-button arming. Note that while it is not necessary to use a security code for arming (by using the Quick Arm method described previously), a security code must always be used when manually disarming the system.

  • Page 20: Keyswitch

    Keyswitch Using the Keyswitch Your system may be equipped with a keyswitch for use when arming and disarming. Red and green lights on the keyswitch plate indicate the status of your system as follows: Green Light: Lights when the system is disarmed and ready to be armed (no open zones).

  • Page 21: Disarming And Silencing Alarms

    Disarming and Silencing Alarms Using the [OFF] key The OFF key is used to disarm the system, silence alarm and trouble sounds, and clear alarm memories. IMPORTANT: If you return and the main burglary sounder is on, DO NOT ENTER, but CONTACT THE POLICE from a nearby safe location. If you return after an alarm has occurred and the main sounder has shut itself off, the keypad will beep rapidly upon your entering, indicating that an alarm has occurred during your absence.

  • Page 22: Bypassing Protection Zones

    Bypassing Protection Zones Using the BYPASS Key Use t his key when you want to arm your system with one or more zones intentionally unprotected. The system must be disarmed first. Vent Zones: Your system may have certain windows set as “vent” zones, which are automatically bypassed if left open when arming the system (you do not need to manually bypass them).

  • Page 23: Quick Bypass

    Bypassing Protection Zones (cont’d) Quick Bypass If programmed, "Quick Bypass" allows you to easily bypass all open (faulted) zones without having to enter zone numbers individually. This feature is useful if, for example, you routinely leave certain windows open when arming at night. Alpha Display: + [#] BYPASS...

  • Page 24: Chime Mode

    Chime Mode Using the Chime Mode CHIME mode alerts you to the opening of a perimeter door or window while the system is disarmed. When Chime mode is activated: • Three tones sound at the keypad whenever a perimeter door or window is opened. •...

  • Page 25: Date And Time

    Date and Time Viewing the Current Date and Time The system lets you view its time and date setting on an alpha keypad. Alpha Display: + [#] + [6] [3] ∗∗∗∗DISARMED∗∗∗∗ (Security Code) READY TO ARM Press the function key (A, B, C, or D) for viewing current date and time, if programmed.

  • Page 26: Panic Keys

    Panic Keys Using Panic Keys Your system may have been programmed to use special keys to manually activate emergency (panic) functions as follows: This Function Sends This Signal* With This Sounding… Silent Alarm silent alarm no audible alarm; displays, “Press [∗] to show faults,”...

  • Page 27: Macro Key Programming & Usage

    - Bypassing particular zone(s) - Activating relay(s) for turning on (or off) lights, fans, etc. • Up to four (VISTA-20PMT) or two (VISTA-15PMT) macros can be assigned – but no more than one macro to a key. • Macros can be activated only by users with authority levels authorized to perform the macro’s function.

  • Page 28: Example Of Macro Programming

    Macro Key Programming & Usage (cont’d) The keypad beeps to acknowledge your input and displays the command you entered (followed by “F”). 4. Enter the next command, followed by press/holding the “D” key for at least two seconds. The keypad beeps and displays the keystrokes entered so far. 5.

  • Page 29: Using Device Commands

    Using Device Commands About Device Commands Your system may be set up so that it can control certain lights or other devices. • Some devices may be automatically turned on or off by the system. • You may be able to override automatically controlled devices using the commands described below.

  • Page 30: Paging Feature

    About Automatic Paging Your system may be set up to automatically send messages to several pagers (4 pagers for VISTA-20PMT, 2 pagers for VISTA-15PMT) as certain conditions occur in your system. • The following events can be programmed by your installer to be sent to the pagers: arming and disarming †...

  • Page 31: About Manual Paging

    Paging Feature (cont’d) About Manual Paging Your system may be set up so you can manually send a message to up to four (VISTA- 20PMT) or two (VISTA-15PMT) pagers. • Your installer programs the paging function key and the pager phone numbers. •...

  • Page 32: Security Codes & Authority Levels

    When used, the system will act normally, but can silently notify the Central Monitoring Station of your situation, if that service has been provided. Partition Master (VISTA-20PMT) Can do everything a standard user can do, and can assign user codes to users in their partition. – 32 –...

  • Page 33: How To Assign User Codes And Attributes

    System Master Code + [8] + [user no.] + [#] [3] + [0] + partition(s) + [#] This command assigns the partitions the user can access. If more (VISTA-20PMT only) than one, enter partition numbers sequentially, then press [#] to end.

  • Page 34: Accessing Other Partitions (Vista-20P Series)

    Accessing Other Partitions (VISTA-20PMT) About Accessing Partitions (GOTO Command and Multi-Partition Arming) Each keypad is assigned a default partition for display purposes, and will show only that partition's information. • If the user is authorized, a keypad in one partition can be used to perform system functions in the other partition by using the GOTO command.

  • Page 35: Using The Goto Command

    Accessing Other Partitions (cont’d) Using the GoTo Command (VISTA-20PMT) If the user is authorized, a keypad in one partition can be used to perform system functions in the other partition by using the GOTO command. • You must use an Alpha keypad to access another partition.

  • Page 36: Common Zone Operation (Vista-20P Series)

    Accessing Other Partitions (cont’d) Common Zone Operation (VISTA-20PMT) Your system may have been set up to use a common zone, which is Ask your installer if a an area shared by users of both partitions, such as a foyer or lobby.

  • Page 37: Scheduling

    • Schedules can be set to automatically repeat at various intervals. • Schedules can be set for random starting, if desired. • VISTA-20PMT provides up to 16 user schedules. • VISTA-15PMT provides up to 4 user schedules. Creating Schedules...
  • Page 38 Scheduling (cont’d 5. For event number “02,” enter the access group GROUP NUMBER number. Otherwise, this prompt is skipped. Press [∗] to continue to the “Start” prompt below. 6. For event numbers “03-07,” enter the partition PARTITION number to be armed or disarmed. 0 = arm all;...

  • Page 39: Event Logging Procedures

    The system records various events in a history log, which can be viewed by the master user on an Alpha Display keypad. • The Event Log holds up to 100 (VISTA-20PMT) or 50 (VISTA-15PMT) events. • Events are displayed in chronological order, from most recent to oldest.
  • Page 40 Event Logging Procedures (cont’d) Code Definition Code Definition Alarm, Expansion Module Clean Me ECP Module cover tamper Disarmed, Armed AWAY, Armed STAY Silent Burglary Schedule Arm/Disarm AWAY Alarm, 24-Hour Auxiliary/Monitor zone Cancel by User Carbon Monoxide Remote Arm/Disarm (Downloading) AC Power Quick Arm AWAY Low System Battery/Battery Test Fail...

  • Page 41: Testing The System

    Testing the System About Testing the System Using the Test mode allows each protection point to be checked for proper operation. Testing should be conducted weekly to ensure proper operation. • The keypad sounds a single beep about every 30 seconds as a reminder that the system is in the Test mode.

  • Page 42: Trouble Conditions

    Trouble Conditions "Check" and he word CHECK on the keypad's display, accompanied by a "Battery" Displays "beeping" at the keypad, indicates a trouble condition in the system. To silence the beeping for these conditions, press any key. 1. A display of "CHECK" and one or more zone numbers indicates that a problem exists with the displayed zone(s) and requires your attention.
  • Page 43 Trouble Conditions (cont’d) Words or letters in parentheses ( ) are those that are displayed on Fixed-Word Display keypads. Other Trouble COMM. FAILURE Indicates that a failure has occurred in Displays (or FC) the telephone communication portion of your system. CALL FOR SERVICE. SYSTEM LO BAT Indicates that a low system battery (or BAT with no...
  • Page 44 Trouble Conditions (cont’d) Other Trouble AC LOSS The system is operating on battery power Displays (or NO AC) only due to an AC power failure. (Continued) If only some lights are out on the premises, check circuit breakers and fuses and reset or replace as necessary. If AC power cannot be restored and a “low system battery”...

  • Page 45: Maintaining Your System

    Maintaining Your System Taking Care of The components of your security system are designed to be as Your System maintenance-free as possible. However, to make sure that your system is in reliable working condition, do the following: 1. Test your system weekly . 2.

  • Page 46: Fire Alarm System

    Fire Alarm System THIS SECTION APPLIES ONLY TO RESIDENTIAL SYSTEMS General Your fire alarm system (if installed) is on 24 hours a day, for continuous protection. In the event of an emergency, the strategically located smoke and heat detectors will sound their alarms and automatically send signals to your system, triggering a loud, interrupted pulsed sound* from the Keypad(s) and any external sounders.
  • Page 47 Fire Alarm System (cont’d) THIS SECTION APPLIES ONLY TO RESIDENTIAL SYSTEMS Manually 1. Should you become aware of a fire emergency before your smoke or heat detectors sense the problem, go to your nearest keypad and Initiating manually initiate an alarm by pressing the panic key assigned for a Fire Alarm FIRE emergency for 2 seconds (see below).
  • Page 48 Fire Alarm System (cont’d) THIS SECTION APPLIES ONLY TO RESIDENTIAL SYSTEMS National Fire Protection Association Recommendations on Smoke Detectors With regard to the number and placement of smoke/heat detectors, we subscribe to the recommendations contained in the National Fire Protection Association's National Fire Alarm Code (NFPA 72) noted below.
  • Page 49 Fire Alarm System (cont’d) THIS SECTION APPLIES ONLY TO RESIDENTIAL SYSTEMS Emergency Evacuation Establish and regularly practice a plan of escape in the event of fire. The following steps are recommended by the National Fire Protection Association: 1. Position your detector or your interior and/or exterior sounders so that they can be heard by all occupants.

  • Page 50: Quick Guide To Basic System Functions

    Quick Guide to Basic System Functions FUNCTION PROCEDURE COMMENTS Check Zones Press READY key. View faulted zones when system not ready. Arm System Enter code. Press arming key desired: Arms system in mode selected. (AWAY, STAY, NIGHT-STAY, MAXIMUM, INSTANT) Press #. Press arming key desired: Arms system in mode selected, quickly Quick Arm (AWAY, STAY, MAXIMUM, INSTANT)

  • Page 51: Summary Of Audible/Visual Notifications

    Summary of Audible/Visual Notifications Fixed-Word Display Keypads SOUND CAUSE DISPLAY LOUD, FIRE ALARM FIRE is displayed; zone number of zone in INTERRUPTED * alarm is displayed. If a fire alarm is manually activated, zone number 95 will be Keypad & Ext. displayed.
  • Page 52 Summary of A/V Notifications (cont’d) Alpha Display Keypads SOUND CAUSE DISPLAY LOUD, FIRE ALARM. FIRE is displayed; descriptor of zone in alarm is INTERRUPTED* displayed. If a fire alarm is manually activated, zone Keypad & Ext. number 95 will be displayed. LOUD, BURGLARY/AUDIBLE ALARM is displayed.

  • Page 53: Regulatory Statements And Warnings

    Regulatory Statements and Warnings WARNING: This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures. RADIO FREQUENCY EMISSIONS Federal Communications Commission (FCC) Part 15 This device complies with part 15 of the FCC rules.
  • Page 54 Regulatory Statements (cont’d) Industrie Canada AVIS: l’étiquette d’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à...

  • Page 55: System Features

    • Emergency Key ** : Audible Alarm • Emergency Key ** : Fire • Device Activation Device: Features marked with this single asterisk apply to the VISTA-20PMT only. ∗ ∗ ** Emergency Keys: A = [1] / [ B = [...

  • Page 56: User Setup

    [#] [1] + level [#] [2] + group [#] [4] + zone no. [#] [5] + 0/1 installer (all) installer system master (all) master partition 1 master * Partitions apply to the VISTA-20PMT only. – 56 –...

  • Page 57: Paging Setup

    3 = common partition only 4 = partition master Paging: 0 = no paging; 1 = allow paging * Users 34-49 apply to VISTA-20PMT only; user 33 is partition 2 master for VISTA-20PMT, and the last user for VISTA-15PMT. Paging Setup Automatically Reports Upon…...

  • Page 58: List Of Output Devices

    * VISTA-20PMT can use schedules 01-16; VISTA-15PMT can only use schedules 01-04.) ** Partitions apply to the VISTA-20PMT only. List of Output Devices Description Schedule No. Function Key Device** ** VISTA-20PMT can use devices 01-16; VISTA-15PMT can only use devices 01-08; both can use trigger devices 17/18.) – 58 –...

  • Page 59: Owner's Insurance Premium Credit Request

    This form should be completed and forwarded to your homeowner’s insurance carrier for possible premium credit. A. GENERAL INFORMATION: Insured’s Name and Address: Insurance Company: Policy No.: VISTA-20PMT / VISTA-15PMT Other (circle the appropriate model number) Type of Alarm: Burglary Fire...
  • Page 60 OWNER’S INSURANCE PREMIUM CREDIT REQUEST (cont.) E. SMOKE DETECTOR LOCATIONS Furnace Room Kitchen Bedrooms Attic Basement Living Room Dining Room Hall F. BURGLARY DETECTING DEVICE LOCATIONS: Front Door Basement Door Rear Door All Exterior Doors Floor Windows All windows nterior locations All Accessible Openings, Including Skylights, Air Conditioners and Vents G.
  • Page 61 – Notes – – 61 –...
  • Page 62 – Notes – – 62 –...

  • Page 63: Limitations Of This System

    LIMITATIONS OF THIS SYSTEM WARNING! THE LIMITATIONS OF THIS ALARM SYSTEM While this system is an advanced design security system, it does not offer guaranteed protection against burglary or other emergency. Any alarm system, whether commercial or residential, is subject to compromise or failure to warn for a variety of reasons.

  • Page 64: Warranty

    No increase or alteration, written or verbal, to this warranty is authorized. Monitronics I N T E R N A T I O N A L , I N C .

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