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Multi-Tech RouteFinder RF550VPN User Manual

Soho internet security appliance
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SOHO Internet Security Appliance
Model RF550VPN
User Guide

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  • Page 1 SOHO Internet Security Appliance Model RF550VPN User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Chapter 7 – Troubleshooting ...54 Chapter 8 – Frequently Asked Questions ...57 Appendix A – Specifications ...60 Appendix B – Installing TCP/IP ...61 Appendix C – Tools for Your RF550VPN ...63 PING...63 WINIPCFG and IPCONFIG...63 TRACERT...63 Appendix D – Warranty and Repairs ...64...
  • Page 4 Appendix E – Regulatory Compliance Information ...66 FCC Part 15 Regulation...66 EMC, Safety, and R&TTE Directive Compliance...67 Other Approvals...67 Appendix F – Technical Support...68 Glossary ...70 Index ...75...

  • Page 5: Chapter 1 - Introduction And Description

    Description Welcome to the world of Internet security. Your Multi-Tech SOHO RouteFinder VPN Internet security appliance, Model RF550VPN, is ideal for the small branch office or telecommuter who needs secure access to the corporate LAN. In addition to providing a WAN Ethernet port for DSL or cable broadband Internet access, it also offers both client-to-LAN and LAN-to-LAN connectivity based on the IPSec protocol.
  • Page 6 168-bit 3DES encryption using IKE and PSK key management. In addition, it provides very high performance with 700K with 3 DES encryption throughput. · For Client-to-LAN connectivity, Multi-Tech provides optional IPSec client software allowing traveling employees and telecommuters secure access to the company’s internal network. Network Security Protection.

  • Page 7: Routefinder Documentation

    B. Both RouteFinders use static IP address at their WAN port gateways. · A LAN-to-LAN VPN configuration between an RF550VPNs at Site A that uses a static IP through its WAN port and an RF550VPN at Site B that uses a dynamic IP address through its WAN port. ·...

  • Page 8: Rf550Vpn Front Panel

    Lights when the WAN port is receiving data. WAN TXD Lights when the WAN port is transmitting data. Lights when power is being supplied to the router. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 1 – Introduction and Description RF550VPN Light Panel...

  • Page 9: Rf550Vpn Back Panel

    The Reset button resets the router to factory defaults. Press and hold button Reset until the serial LEDs of the RF550VPN blink, and then release the reset button. Do not press this button unless you want to clear the current data.

  • Page 10: Chapter 2 - Installation

    The RF550VPN shipping box contains the following items: · The RouteFinder RF550VPN · System CD · Power Supply · This Quick Start Guide If any of the items is missing or damaged, please contact Multi-Tech Systems. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 2 – Installation...

  • Page 11: Cabling Your Routefinder

    PC, connect the others in the same way to the other LAN ports). If you are using an analog modem, connect it to the RF550VPN’s serial port. Connect a network cable from the DSL modem or cable modem to the WAN port.

  • Page 12: Chapter 3 - Configuring The Pc

    If the TCP/IP protocol line associated with your network card/adapter is listed, proceed to Step 5. If not listed, see Appendix B for installation directions. 5. Then click the Properties button. Multi-Tech Systems, Inc. RF550VPN User Guide icon. Chapter 3 – Configuring the PC...
  • Page 13 Windows will ask you to restart the PC. Click the Note: Repeat these steps for each PC on your network. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 3 – Configuring the PC tab to set your workstation’s IP IP Address Obtain an IP Address Automatically.
  • Page 14 The Network dialog box displays. Click the Protocols tab. Select the TCP/IP protocol line associated with your network card/adapter. If TCP/IP is not listed, see Appendix B for installation directions. Click the Bindings tab. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 3 – Configuring the PC...
  • Page 15 Double-click the entry for your Ethernet card adapter. This expands the list. Verify that TCP/IP Protocol is included in the list below your adapter name. TCP/IP and your adapter are now setup. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 3 – Configuring the PC...
  • Page 16 Click Close out of the Control Panel. Repeat these steps for each PC on your network. Multi-Tech Systems, Inc. RF550VPN User Guide Obtain an IP Address Automatically Example 2 – Site B . Fixed Addresses are used in the Specify an IP address 192.168.2.x...
  • Page 17 If Your Operating System Is Windows 2000/XP Click Start | Settings | Control Panel Network and Dial-Up Connections icon and choose Properties. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 3 – Configuring the PC . Double-click the Network and Dial-Up Connections screen displays. Right-click the icon.
  • Page 18 192.168.2.x. Click Close out of the Control Panel Repeat these steps for each PC on your network. Multi-Tech Systems, Inc. RF550VPN User Guide dialog box displays. . Once the protocol is selected, the name of your adapter box. Connect using dialog box displays.

  • Page 19: Chapter 4 - Navigating The Screens

    · Links: Click on Main Menu to return to the Main Menu. Click on Logout to exit the program. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 4 – Navigating the Screens...

  • Page 20: Chapter 5 - Configuring The Routefinder Using A Web Browser

    Be sure your workstation is connected to one of the RF550VPN’s LAN ports. 2. Apply power. Apply power to the RF550VPN RouteFinder and allow the LEDs to stabilize on the unit. 3. Set the workstation IP address. The directions for setting your workstation IP address are covered in Chapter 3.
  • Page 21 Settings 6. The Main Menu displays. On the , click the Main Menu Setup Wizard Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 5 – Managing the RouteFinder Using a Web Browser screen displays. and then choose Advanced Settings button. Administrative...

  • Page 22: Setup Wizard

    The following screen is the first screen. From here you will follow a step-by-step process Setup Wizard that lets you input all of the basic settings to configure your RF550VPN. – Time Zone Selection Select the time zone, and then click the button to continue.

  • Page 23: Device Ip Settings

    On this screen, enter the internal LAN IP address that you want to assign to the LAN port of the RF550VPN. This is not the IP address from your ISP – it is the local internal LAN IP address. Device IP Address: The default IP address of your RF550VPN:...

  • Page 24: Isp Settings

    Use this screen when your ISP requires you to enter your ISP settings and you want to use static IP settings. Enter the IP assigned by your ISP, your IP Subnet Mask, and your ISP Gateway Address. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 5 – Managing the RouteFinder Using a Web Browser...

  • Page 25: Pppoe Settings

    · Select Connect to Cable ISP. · Click Next. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 5 – Managing the RouteFinder Using a Web Browser PPPoE Settings Use this screen when your ISP requires you to enter your ISP settings and you want to use PPPoE settings.
  • Page 26 Fixed IP address assigned by your ISP and your IP Netmask. · Click Next. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 5 – Managing the RouteFinder Using a Web Browser Telstra Settings Use this screen when your ISP requires you to enter your ISP settings and you want to use Telstra settings.

  • Page 27: Isp Additional Settings

    Check the box labeled Your ISP requires you to input WAN Ethernet MAC if your ISP requires this. Then enter the MAC address. Click the Next button. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 5 – Managing the RouteFinder Using a Web Browser...
  • Page 28 Enter your dialing strings: Pre-Initial String, Initial String, and Dialup String. · Click Next to have the system accept your data and to move to the next screen. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 5 – Managing the RouteFinder Using a Web Browser...

  • Page 29: Vpn Settings

    If you uncheck the Enable box, the connection will not be active, but the parameters will remain on the screen for you to enable, edit, or delete as desired. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 5 – Managing the RouteFinder Using a Web Browser detail screen will display (see the next screen).
  • Page 30 (other IPSEC VPN gateways might require you to input a Local and Remote IPSec Identifier). Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 5 – Managing the RouteFinder Using a Web Browser . When Disable UID...
  • Page 31 This concludes the basic configuration of your SOHO RouteFinder. It is a good idea to save the settings at this time by clicking the Save and Restart button. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 5 – Managing the RouteFinder Using a Web Browser Check the Enabled button.

  • Page 32: Save And Restart

    You will see a status bar across the bottom of your browser showing the progress of the startup process. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 5 – Managing the RouteFinder Using a Web Browser...

  • Page 33: Chapter 6 - Managing The Routefinder Using A Web Browser

    Chapter 6 – Managing the RouteFinder Using a Web Browser Once the RF550VPN has been configured using the Setup Wizard, the other menu options can be used for managing your router. They allow you to perform the following functions: Find information about your current settings.

  • Page 34: Device Status

    Modem Dialup – A modem can be used as a dialup backup for the Cable/xDSL modem. If this modem is the current connection, the screen displays a message . Otherwise, the Modem: Active screen displays a message: Not Active Multi-Tech Systems, Inc. RF550VPN User Guide...
  • Page 35 DHCP Log – Click this button to view the current DHCP client information. The information is displayed on the screen as illustrated on the Device Status screen above. VPN Log – Click this button to view the current VPN activity. You will see a screen similar to this one. Multi-Tech Systems, Inc. RF550VPN User Guide...
  • Page 36 If you receive such a notification from your ISP provider, click the Update DDNS button. When you click this button, you will first receive the following warning. To continue, click the Yes button. Multi-Tech Systems, Inc. RF550VPN User Guide...

  • Page 37: Advanced Settings

    Add Button - Click the Add button to save the reserved MAC Address and the reserved IP Address. These addresses will then display on the lower part of this screen. They can then be edited or deleted. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser button. The DHCP Server Settings screen displays first.

  • Page 38: Virtual Server Settings

    ISP Internet connection. Port numbers include: Port Redirection: If you want to route the Internet through the RF550VPN onto a port other than the port 80h, which is the usual port, follow the example below. This example is reassigning the port to 81h: ·...

  • Page 39: Routing Settings

    Click the drop-down list buttons for the Send – Choose the protocol you want to use to transmit the network data. The recommended setting is Disable Receive – Choose the protocol you want the RF550VPN to receive network data. The recommended setting is Disable Click the button to accept these settings.

  • Page 40: Filter Settings

    LAN Side Filter Enabled: Enabled Default LAN Side Filter: Pass Filter: Block Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser button on the left side of the box to begin a list of users and permissions.
  • Page 41 The entry displays on the lower part of the screen. 7. Continue adding table entries. When complete, click the screen capture). Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser button on the left side of the button on the left side of the screen.

  • Page 42: Password Settings

    It is important to remember your password. If for any reason you lose or forget your password, you can press the small reset button on the back of the RF550VPN. However, if you do this, all configurations will be reset, including the password. You will have to reconfigure all of your...
  • Page 43 Chapter 6 – Managing the RouteFinder Using a Web Browser Multi-Tech Systems, Inc. RF550VPN User Guide...

  • Page 44: Dynamic Dns Settings

    User Name and Password – Enter the user’s name and password that is to be translated into the user’s new DNS name. Use Wildcards – Wildcards are special characters (for example, *) you can use to represent one or more characters. They act like shortcuts when entering information. Multi-Tech Systems, Inc. RF550VPN User Guide...

  • Page 45: Url Filter Settings

    The URL address then displays in the box in the middle of the screen. Once the URL appears here, you can delete one or all entries. Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser Enable URL Filter Functions.

  • Page 46: E-Mail Alert

    Indicate how often you would like the alert to be sent. Click the Submit button (not shown on this screen capture). Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser Turn E-Mail Notification On...

  • Page 47: System Tools

    Intruder Detection Log, the Routing Table, and a System Tools System Diagnosis screen. You can also choose to save your settings, load the RF550VPN default settings, upgrade firmware, and reset the device. – Intruder Detection Log The event messages of the Intruder Detection Log show the possible hacker attacks that have occurred on your Internet gateway.

  • Page 48: Display Routing Table

    Multi-Tech Systems, Inc. RF550VPN User Guide Chapter 6 – Managing the RouteFinder Using a Web Browser button from the System Tools screen to display (the screen is on the next System Tools function performs a check-up on your RF550VPN to make screen. The...
  • Page 49 Chapter 6 – Managing the RouteFinder Using a Web Browser Multi-Tech Systems, Inc. RF550VPN User Guide...

  • Page 50: Save Settings To A File

    – Save Settings to a File Use this screen to save your configuration settings to a file. This will provide a backup of your settings in case, for some reason, you have to reset your RF550VPN. 1. Click the button.

  • Page 51: Load Default Settings

    – Load Default Settings To access this screen, click the Load Settings screen displays. Settings Use this screen to load the original RF550VPN factory defaults. Click the button to load the default settings. Start – Load Settings from a File 1.

  • Page 52: Upgrade Firmware

    Upgrade Firmware How will I be notified of new router firmware upgrades? All Multi-Tech firmware upgrades are posted on the Multi-Tech Web site at www.multitech.com, where they can be downloaded for free. Your Router does NOT need the latest firmware upgrade if your Internet connection is already successful, as firmware upgrades will not increase your connection speed or enhance your Router’s...

  • Page 53: Reset Device

    A warning message displays before the reset process Start starts. Note: Another way to reset the device is to push the reset button on the back panel of the RouteFinder until the serial LEDs blink, and then release the reset button. Multi-Tech Systems, Inc. RF550VPN User Guide...

  • Page 54: Chapter 7 - Troubleshooting

    This chapter provides a list of common problems encountered while installing, configuring or administering the RF550VPN. In the event you are unable to resolve your problem, refer to the Service, Warranty and Technical Support chapter of this User Guide for information about contacting our Technical Support representatives.
  • Page 55 The most common reason for this is not due to a problem or error. If you are the first person to make a connection to the Internet through the RF550VPN, there will be a delay when the Dial-On-Demand function automatically makes the connection and logs on to your ISP.
  • Page 56 Run RouteFinder Web browser management interface to view the number of concurrent client connections to your ISP. Problem #7 While the Serial async port is in use, my RF550VPN keeps dialing a connection to the Internet, but no one is using the Internet. •...

  • Page 57: Chapter 8 - Frequently Asked Questions

    Does the xDSL/Cable Router support any operating system other than Windows 95, Windows 98, Windows 2000, or Windows NT? Yes, but Multi-Tech does not, at this time, provide technical support for setup, configuration or troubleshooting of any non-Windows operating systems.
  • Page 58 How can I check whether I have static or DHCP (dynamic) IP addresses? Consult your ISP to confirm this data. Does the Router support PPP over Ethernet (PPPoE)? Yes, the router does support PPPoE. Multi-Tech Systems, Inc. RF550VPN User Guide...

  • Page 59: If All Else Fails In The Installation, What Can I Do

    Flash the firmware again to the Router to ensure that it was successfully written to the unit. How will I be notified of new router firmware upgrades? All Multi-Tech firmware upgrades are posted on the Multi-Tech Web site at www.multitech.com, where they can be downloaded for free.

  • Page 60: Appendix A - Specifications

    External AC Adapter Power Requirements Input: 100 ~240V, 0.6A 50-6- Hz Output: 5V/2A DC Approvals FCC Part 15 (Class B), CE Mark, UL1950, and EN60950 2 years Warranty Multi-Tech Systems, Inc. RF550VPN User Guide Appendix A – Specifications –120 F (0–50...

  • Page 61: Appendix B - Installing Tcp/Ip

    Click to close out of the Network dialog box. 5. Allow your system to reboot. Multi-Tech Systems, Inc. RF550VPN User Guide , and then double-click the button. dialog box displays. In the Manufacturers box.

  • Page 62: Windows Nt

    Select Network Protocol to complete installation. 3. Allow your system to reboot. Windows 2000/XP TCP/IP is automatically installed in Windows 2000 and Windows XP. Multi-Tech Systems, Inc. RF550VPN User Guide , and then double-click the Network tab, and click the button.

  • Page 63: Appendix C - Tools For Your

    WINIPCFG (for Windows 95/98) 1. Select and type Start | Run WINIPCFG 2. The IP address, default gateway (the RF550VPN IP address), and the MAC (adapter address) display. IPCONFIG (for Window NT/2000) 1. From a DOS Prompt, type IPCONFIG 2. The IP address, default gateway (the RF550VPN address), and the MAC (adapter address) display.

  • Page 64: Appendix D - Warranty And Repairs

    This chapter covers with the terms of your RouteFinder’s warranty and repair policies. Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

  • Page 65: Repair Procedures For International Distributors

    Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi- Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product.

  • Page 66: Appendix E - Regulatory Compliance Information

    This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. Multi-Tech Systems, Inc. RF550VPN User Guide Appendix E – Regulatory Compliance...

  • Page 67: Emc, Safety, And R&Tte Directive Compliance

    Appendix E – Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this Multi-Tech product to confirm compliance with the following European Community Directives: Council Directive 89 / 336 / EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility.

  • Page 68: Appendix F - Technical Support

    Technical Support group. Also included is information about accessing our Internet site, and information about ordering accessories for your RouteFinder. Multi-Tech provides free technical support for as long as your product remains in service. Before calling Technical Support, please read through the Troubleshooting chapter of this User Guide. Also, ensure you have completed the Recording RouteFinder Information section below.

  • Page 69: Ordering Accessories

    On-line Warranty Registration If you have access to the World Wide Web, you can register your Multi-Tech product online at the following URL: http://www.multitech.com/register Contacting Multi-Tech by Internet Multi-Tech System, Inc. maintains a Web and an FTP site at: http://www.multitech.com ftp://ftp.multitech.com...

  • Page 70: Glossary

    DNS translator, you need to know the IP address of your ISP’s DNS Server. Domain Name The textual name assigned to a host on the Internet. The Domain Name Service (DNS) protocol translates between domain names and numerical IP addresses. Multi-Tech Systems, Inc. RF550VPN User Guide...
  • Page 71 Your RouteFinder supports flash ROM which means you can upgrade the firmware in your network device very easily by downloading a copy of the new firmware from the Multi-Tech Web site and using the RouteFinder Web browser management Firmware function.
  • Page 72 A static IP address is a permanent IP address that is set up on each individual computer. When your RouteFinder dials-up your ISP, your ISP can give it a fixed or dynamic IP address. Likewise, when you power on your computer, the RF550VPN can give your computer a dynamic or fixed IP address.
  • Page 73 IP addresses that are not part of your LAN and then route them to the appropriate network which may either be the Internet or another sub-network on your LAN. Multi-Tech Systems, Inc. RF550VPN User Guide...
  • Page 74 WAN (Wide Area Network) A network that connects host computers and sites across a wide geographical area. Multi-Tech Systems, Inc. RF550VPN User Guide...

  • Page 75: Index

    ... 71 Dynamic Routing E-Mail Alert... 46 EMC, Safety, and R&TTE Directive ... 67 Compliance ... 71 Encryption Multi-Tech Systems, Inc. RF550VPN User Guide ...71 Ethernet FCC Part 15 Regulation File Transfer Protocol Filtering ...6, 71 ...71 Firewall Firewall Features Firmware...52, 71...
  • Page 76 Reset... 9 ... 53 Reset Device ... 73 Router Routing Table ... 48 ... 10 Safety Warnings Multi-Tech Systems, Inc. RF550VPN User Guide Save and Restart ...32 Save Settings to a File...50 Secure VPN Connections...6 ...74 Server ...60 Specifications Static Routing ...39, 74...

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