LG DL 385 Series Owner's Manual page 44

44 TROUBLESHOOTING
Problem
Drum does not turn
during Steam Cycle.
Cannot see steam
vapor at the
beginning of cycle.
Odors remain in
clothing after Steam
TM
Fresh .
Odors
Problem
The appliance has an
unpleasant odor.
Wi-Fi
Problem
Trouble connecting
appliance and
smartphone to Wi-Fi
network.
This is normal.
• The drum is turned off so that the steam vapor remains in the drum. The drum will
normally turn for about 2 seconds once a minute.
This is normal.
• Steam is released at different stages of the cycle for each option.
TM
Steam Fresh did not remove odor completely.
• Fabrics containing strong odors should be washed in a normal cycle.
Are you using the appliance for the first time?
• The odor is caused by the rubber material inside the appliance. The odor is normal when
the appliance is new and disappears after you run several cycles.
Do you smell an odor during use?
• Do not exceed the manufacturer's recommended amount of detergent when washing
clothes. Excess detergent can build up on clothing and cause odors.
• Leaving clothes in the washer or dryer after the cycle ends can lead to odors. Unload
clothing promptly when the cycle ends.
• Keep lint filters clean. Clogged or dirty lint filters can cause odors. After cleaning the lint
filter, allow it to dry completely before using it.
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
Possible Cause & Solution
Possible Cause & Solution
Possible Cause & Solution