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External Device Connectivity Issues
When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these
steps may help resolve the problem.
The problem
The "Mode Not Supported"
message appears.
The video is OK but there is
no audio.
How can I use Screen
Mirroring?
No screen appears when
connecting the TV to an
external device.
Adjust the output resolution of the external device to a resolution supported by the TV.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
To listen to the computer sound, connect external speakers to the audio output connection
of the computer.
To wirelessly connect the TV to your PC, read the instructions at
(Wireless)
in
Connection
Guide, and then try to connect.
•
Source
Connection Guide
Confirm that the TV and your PC are connected to the same wireless network.
To wirelessly connect the TV to your mobile device, read the instructions at
Screen Sharing (Smart View)
•
Source
Connection Guide
If the TV has difficulties connecting to your PC or mobile device due to surrounding radio
interferences, change the frequency of the wireless access band, and then try to connect.
For more information about how to connect an external device, run
•
Source
Connection Guide
Make sure that the external device is connected securely and turned on. Move to
switch to other input sources.
•
Source
Sources
Try this!
PC
in
Connection
Guide, and then try to connect.
Smartphone
- 141 -
PC
Screen Sharing
Screen Sharing (Wireless)
Smartphone
Screen Sharing (Smart View)
Connection
Guide.
Sources
to
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