Eleglide Citycrosser Instruction Manual page 18

10. Warranty
Eleglide provides an easy, reliable and efficient service for all products under our warranty. Please refer
to the chart below for the warranty periods of various products and accessories starting from the date
of purchase.
Our distributors, partners, sellers and re-sellers should provide after-sale services directly to their
customers. If your Eleglide product has a warranty-related issue, please contact the seller from whom
you purchased the product. You should provide all relevant order information, such as order numbers,
invoices, receipts, etc.
Warranty Process
Buyers have to provide sufficient proof of purchase.
A description of the defect needs to be provided in order to issue a warranty claim.
Visible proof of defect must be provided along with the item's serial number (if any).
Eleglide must document what happens when buyers troubleshoot the products.
You may need to return an item for quality inspection.
When you return the defective product, you should put it in the original packaging or the packaging
approved by the dealer.
Model Components
Frame
Front Fork
Controller
Motor
Charger
Battery
Display
Citycrosser Chainwheel
Freewheel
Brake Assembly
Thumb Shifter
Rear Derailleur
Kickstand
Front Light
Pedal
Others
Warranty
3 years
1 year
1 year
1 year
1 year
6 months
6 months
6 months
6 months
6 months
6 months
6 months
3 months
6 months
3 months
14 days
EN
15