Motorola WR850G Troubleshooting

Motorola wr850g: supplementary guide

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Section 4:Troubleshooting

Hardware Solutions

This section details possible solutions to common problems that

might occur in using the router.

If you are unable to locate a solution here, please access our website

www.motorola.com/broadband/networking

You can also reach us 7 days a week, 24 hours a day at

1-877-466-8646.

My computer is experiencing difficulty connecting to the wireless

network.

Ensure that your router is powered on and that the Wireless LED

is flashing.

Ensure that your wireless adapter (PCI card, Notebook or

Ethernet adapter) is installed correctly and is active.

Ensure that your wireless adapter's radio signal is enabled.

Review your adapter's documentation for further instructions.

Ensure that your wireless adapter for your PC and the wireless

router have the same security settings that will allow your

computer to access the wireless network. Also, verify that the

Access Control List (ACL) is not configured to block your PC.

Section 3: Wireless > Security section details how to adjust

security settings.

Ensure that your wireless adapter is within range of your router or

is not behind obstruction, for example metal structures will

interfere with the signal, as will 2.4 GHz cordless phones, and

microwaves.

Ensure that your router's antenna is connected and that your

PC's wireless adapter antenna is also connected.

SECTION 4, TROUBLESHOOTING

for the latest information.

4-1

Page 1 This section details possible solutions to common problems that might occur in using the router. Contact Us If you are unable to locate a solution here, please access our website www.motorola.com/broadband/networking You can also reach us 7 days a week, 24 hours a day at 1-877-466-8646. Hardware Solutions My computer is experiencing difficulty connecting to the wireless network.
Page 2 SECTION 4 My computer is experiencing difficulty in connecting to the router. Check all of your cabling connections that they are tight and secured. This includes the cables from the wall to your modem, between the router and modem, and, if available, from the router to your PC.
Page 3 TROUBLESHOOTING Software Solutions I would like to test to see if my Internet connection is alive. For this, you will use the ping command to test the connection. Before attempting, ensure that Obtain an IP address automatically has been selected in the computer’s settings and that you have an IP address assigned.
Page 4 SECTION 4 I cannot access the Configuration Utility for the router. Verify your Ethernet connection to the router. Verify that the IP address of the PC being used to configure the router is on the same network as the router’s configuration IP address.