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WARNING Read, understand, and follow all of the instructions and safety precautions in this manual and on all product labels. Failure to follow the safety precautions could result in serious injury or death. WARNING Operating, servicing and maintaining a passenger vehicle or off-road vehicle can expose you to chemicals including phthalates and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm.
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2020 Owner’s Manual for Maintenance and Safety...
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POLARIS®, GEM®, Global Electric Motorcars®, and e6® are trademarks of POLARIS Industries Inc. Copyright 2019 Polaris Industries Inc. All information contained within this publication is based on the latest product information at the time of publication. Due to constant improvements in the design and quality of production components, some minor discrepancies may result between the actual vehicle and the information presented in this publication.
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SAFETY SYMBOLS AND SIGNAL WORDS The following signal words and symbols appear throughout this manual and on your vehicle. Your safety is involved when these words and symbols are used. Become familiar with their meanings before reading the manual. DANGER DANGER indicates a hazardous situation that, if not avoided, will result in death to the operator, bystanders or person(s) inspecting or servicing the vehicle.
INTRODUCTION OVERVIEW Please familiarize yourself with all laws and regulations concerning the operation of the vehicle in your area. This manual applies to the following GEM vehicles: • GEM e2 (two-passenger) • GEM e4 (four-passenger) • GEM e6® (six-passenger) • GEM eL XD (two-passenger extra duty long-bed)
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For an extra or replacement key for the ignition or accessory locks, a blank can be ordered from any GEM Dealer. The necessary blank can be identified by providing the Vehicle Identification Number to your Dealer. The blank will be cut using your existing key to create a spare, but not all dealers are able to cut key blanks and it may need to be taken elsewhere to be cut.
If any label becomes illegible or comes off, contact your authorized GEM dealer to purchase a replacement. Replacement safety labels are provided at no charge.
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SAFETY LOW SPEED VEHICLE DISCLOSURE This Vehicle: • Has a maximum speed of greater than 20 miles per hour, but not greater than 25 miles per hour; • May be a hazard on the roadways if it impedes traffic; • May subject the driver to citations for impeding traffic; •...
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SAFETY CARGO LIMIT WARNING (EL XD) WARNING • Never carry passengers on rear platform. • Passengers can be thrown off. This can cause serious injury or death. WARNING • Distribute weight evenly. • Ensure loads are properly secured. • Do not exceed gross vehicle weight rating in owner’s manual.
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SAFETY SEAT BELT WARNING One seat belt warning is located on the headliner above the front passenger seat. Second and third row seat belt warning labels are located on the seat belt drop-down bars for the row ahead. TO AVOID PERSONAL INJURY OR DEATH: Always fasten your seat belt.
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• Always use the proper size and type of tires and always maintain proper tire pressure as specified in this manual and on safety labels. • Never modify this vehicle with non GEM-approved parts and/or accessories. • Always set the park brake and remove the key when leaving the vehicle unattended.
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• Always follow proper procedures for turning. Practice turning at slow speeds before attempting to turn at faster speeds. Never turn at excessive speeds. • Always have this vehicle inspected by an authorized GEM service dealer if it has been involved in an accident.
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Do not install any non-GEM-approved accessory or modify the vehicle including for the purpose of increasing speed or power. The warranty on your GEM vehicle may be voided if any non-GEM-approved equipment and/or modifications have been added to the vehicle.
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SAFETY VENTILATION WHEN CHARGING BATTERIES WARNING Maintenance and storage areas for Low Speed Vehicles (LSVs) must be properly ventilated, in accordance with applicable fire codes and ordinances, to prevent the accumulation of volatile hydrogen gas. Hydrogen gas is emitted during the LSV battery charging process. If not properly ventilated, hydrogen gas has a tendency to accumulate in pockets near the ceiling which can lead to fires and explosions.
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CAUTION Operating a damaged vehicle can result in an accident. After any rollover or accident, have an authorized GEM dealer or qualified service dealer inspect the entire machine for possible damage, including (but not limited to) brakes, accelerator, steering system and electrical system.
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SAFETY EXHIBITION DRIVING CAUTION Exhibition driving increases the risk of an accident or rollover. Never attempt wheelies, jumps, doughnuts or other stunts. Avoid exhibition driving. TURNING IMPROPERLY CAUTION Turning improperly could cause loss of traction, loss of control, accident or rollover.
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Your authorized GEM dealer can provide battery- related service. WARNING Do not work in or near the battery compartment or on any other electrical...
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• Insulate any tools used within the battery area to prevent sparks or battery explosion caused by shorting the battery terminals or wiring. Remove the batteries, or cover the exposed terminals with an insulating material. FOR MORE INFORMATION ABOUT SAFETY PLEASE CONTACT GEM CUSTOMER SERVICE. GEM CUSTOMER SERVICE Phone:855–RIDEGEM (855–743–3436)
FEATURES AND CONTROLS FEATURES AND CONTROLS CONSOLE Left Control Lever Trip Switch/MODE Switch Right Control Lever Cup Holder Key Switch Glove Box Lock Drive Mode Switch Storage Tray Gauge USB Port...
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FEATURES AND CONTROLS LEFT CONTROL LEVER The left control lever contains the turn signal switch, the horn switch, the headlight on/off switch and the high/low headlight beam switch. TURN SIGNAL SWITCH NOTICE The key must be in the ON position to activate the turn signals. Check turn signal lamps before each ride.
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FEATURES AND CONTROLS RIGHT CONTROL LEVER The right control lever contains the hazard signal switch, and the windshield wiper and washer switches (if equipped). HAZARD SIGNAL SWITCH Press the tip of the lever inward cause all turn signal lamps to flash simultaneously.
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FEATURES AND CONTROLS KEY SWITCH When the key is turned to the ON position (clockwise), the display will light up and all electrical accessories can be used. Leaving the key in the ON position will discharge the batteries. Always turn the key to the OFF position when not operating.
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FEATURES AND CONTROLS DIGITAL/ANALOG GAUGE High water pressure may damage components. Wash the vehicle by hand or with a garden hose using mild soap. Certain products, including insect repellents and chemicals, will damage the speedometer lens and other plastic surfaces. Do not use alcohol to clean the instrument cluster.
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Check hoses for cracks, scuffs and worn spots. If you discover signs of wear or damage, do not operate the Brake system vehicle. Your authorized GEM dealer can provide service. WARNING Worn or damaged brake hoses can cause brake failure. Always have worn or...
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3 seconds to access the currently active trouble codes. Pressing the mode button momentarily will toggle through all current trouble codes. Your authorized GEM dealer can provide code details and diagnosis. DRIVE MODE/CHARGING INDICATOR...
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Cold weather can have a drastic effect on all electric vehicles. The colder the ambient storage temperature, the slower the rate of charge and discharge of batteries. In the application of an electric vehicle like GEM, cold weather will drastically decrease the achieved range on a charge.
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FEATURES AND CONTROLS Standard Display Metric Display Distance Miles Kilometers Temperature Fahrenheit Celsius Time 12-Hour Clock 24-Hour Clock 1. Turn the key to the OFF position. 2. Press and hold the MODE button while turning the key to the ON position. 3.
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FEATURES AND CONTROLS ODOMETER The odometer displays the distance traveled by the vehicle since manufacture. TRIP METER The trip meter displays distance traveled since the last reset of the trip meter. To reset, toggle to the trip meter display. Press and hold the MODE button until the meter resets to zero.
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Each vehicle is programmed at the factory for a particular battery type. Switching battery types should be done only by an authorized service technician. Your authorized GEM dealer can provide battery-related service. To access the battery pack, remove any rear accessory back installed on the vehicle.
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FEATURES AND CONTROLS BATTERY PERFORMANCE TIPS • New batteries will not perform to their fullest capacity until they have been discharged and recharged 20 to 30 times. • Batteries should be fully charged before the first use. • Recharge the batteries daily, or after each use of the vehicle. •...
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NOTICE A GFI (Ground Fault Interrupt) receptacle is recommended. See your authorized GEM dealer if you do not have a GFI receptacle at your regular recharge site. • Make sure the charger uses a dedicated circuit to prevent overloading. If charging multiple vehicles, each vehicle should use a dedicated circuit.
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FEATURES AND CONTROLS STANDARD CHARGE RECEPTACLE NOTICE The standard charge receptacle is not compatible with the SAE J1772 standard. The following information applies to use of the standard charge receptacle. See page 35 for information that applies to the use of the fast charge receptacle. When charging the vehicle, always use the standard Polaris charge cord.
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FEATURES AND CONTROLS FAST CHARGE RECEPTACLE The following information applies to use of the fast charge receptacle. See Batteries section in the Features and Controls Section for information that applies to the use of the standard charge receptacle. NOTICE Enhanced standard charge cord will not insert into the fast charge receptacle and damage may occur if forced.
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FEATURES AND CONTROLS NOTICE It is not necessary to remove or disconnect battery post connections during the alternate charging method. BATTERY HANDLING PRECAUTIONS WARNING Do not work in or near the battery compartment or on any other electrical component of the vehicle while charging the batteries. Before servicing the vehicle’s electrical system, always disconnect the service disconnect first, then disconnect any electrical accessory connections, then disconnect the negative cable from the 12-volt battery, then disconnect the...
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FEATURES AND CONTROLS BRAMMO® LITHIUM-ION COLD BATTERY PERFORMANCE • The Brammo Lithium Ion batteries in your vehicle will not accept a charge unless internal battery temperatures are at or above 41° F (5° C). • When ambient temperature is at or above -16° F (-27° C), the battery heaters will use battery pack energy to warm the batteries to an internal temperature of 41°...
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FEATURES AND CONTROLS NOTICE To avoid draining the battery system, always install an accessory exactly as stated in the provided installation instructions. SERVICE DISCONNECT When the service disconnect is unplugged, the battery pack is disconnected from all electrical components, with the exception of the contactor.
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FEATURES AND CONTROLS WARNING Insulate any tools used within the battery area to prevent sparks or battery explosion caused by shorting the battery terminals or wiring. Remove the batteries, or cover the exposed terminals with an insulating material. RECONNECTING POWER 1.
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FEATURES AND CONTROLS WARNING Constant brake use (riding the brakes) can cause brakes to overheat and fail, which could lead to an accident resulting in serious injury or death. Do not drive with your foot resting or riding on the brake pedal. ACCELERATOR PEDAL The accelerator pedal is located on the floor to the right of the brake pedal.
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NOTICE The park brake is adjustable and should be checked periodically as outlined in the Periodic Maintenance Chart in the Maintenance chapter. Your authorized GEM dealer can assist. DOME LIGHT Turn the dome lights on or off by pressing the switch located on the dash...
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FEATURES AND CONTROLS DOORS Accessory doors are available for most models. WARNING Doors do not offer structural protection in the event of an accident and do not change the open body characteristics of the vehicle. The doors provide protection from the weather only. Always use seat belts. Failure to use the seat belts puts the driver and passengers at greater risk of serious injury or death in the event of an accident.
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FEATURES AND CONTROLS PROPER SEAT BELT USE This vehicle is equipped with three- point lap and diagonal seat belts for all occupants. Always make sure the seat belts are secured for operator and all passengers before operating. When the key is turned on, the seat belt indicator lamp will illuminate if the driver’s seat belt is not fastened.
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If any damage is found, or if the seat belt does not operate properly, have the seat belt system checked and/or replaced by a GEM authorized service dealer. 4. To clean dirt or debris from the seat belts, sponge the straps with mild soap and water.
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FEATURES AND CONTROLS SOLAR PANEL (OPTION) The optional solar panel is mounted on top of the vehicle. Refer to your solar panel user manual for details. WARNING Do not stack items on the solar panel. Never exceed the GVWR or GAWR. REAR ACCESSORY BACKS (OPTION) Rear accessory back options are available.
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Never exceed the GVWR or the GAWR of the vehicle. See page 14. NOTICE Use only GEM-approved rear accessories. Others may cause damage to the locking system or vehicle, and may void warranty. GRAB HANDLE PACKAGE (STANDARD) Grab handles can be added at each seat position to assist riders in entering and exiting the vehicle.
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Front bumpers are for appearance only and will protect the body panels only from minor dents and scratches. They will not provide protection to the vehicle in front-end collisions. NOTICE Never use your GEM vehicle for pushing. Damage to the vehicle may result.
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FEATURES AND CONTROLS HEATER/FAN (OPTION) The heater unit can be used to provide heat inside the vehicle. The switch is located on the console. Move the switch to the HEAT position. Move the switch to the FAN position to operate air flow without heat. HEATED WINDSHIELD (OPTION) The heated windshield has heating elements within the glass to assist in defogging the windshield.
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FEATURES AND CONTROLS WINDSHIELD WASHER (OPTION) Rotate the knurled barrel forward to turn the windshield wipers on. Pull the control lever toward the driver’s seat to activate the washer. Check the washer reservoir fluid level frequently. When the level is low, remove the cap and add windshield antifreeze (not radiator antifreeze) rated for -25°F (-31°...
OPERATION OPERATION OPERATION WARNING WARNING Failure to operate the vehicle properly can result in a collision, loss of control, accident or rollover, which may result in serious injury or death. Read and understand all safety warnings outlined in the safety section of this owner’s manual.
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OPERATION ITEM REMARKS PAGE Seat belts Check length of belt for damage, check latches page 42 for proper operation Steering Ensure free operation page 30 Tires Check tire condition page 63 and pressure Latches (doors/seats/ Ensure all latches are accessory back) secure Batteries Ensure full charges,...
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OPERATION DRIVING PROCEDURE 1. Disconnect the charging cable. 2. Sit in the driver's seat and fasten the seat belt. Make sure passengers are seated with seat belts secured. 3. Adjust mirrors as needed. 4. Turn the key clockwise to the ON position. 5.
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OPERATION DRIVING IN REVERSE Your vehicle comes with a reverse camera located on the rear-view mirror. Operation of the camera is automatic and is activated when the vehicle’s drive mode switch is in the reverse position. Follow these precautions when operating in reverse: 1.
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OPERATION PARKING THE VEHICLE 1. Apply the brakes. Stop the vehicle on a level surface. 2. When parking inside a garage or other structure, be sure that the structure is well ventilated and that the vehicle is not close to any source of flame or sparks, including any appliance with pilot lights.
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Always tie the frame of the GEM vehicle to the transporting unit securely with suitable straps. Always secure the straps to the front sub-frame and the rear frame of the GEM vehicle. Never place tie straps across any plastic body or floor panel components.
Inspect, clean, lubricate, adjust and replace parts as necessary. When inspection reveals the need for replacement parts, genuine GEM parts are available from your authorized GEM dealer. Record maintenance and service in the Maintenance Log at the back of the book.
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2. Lightly turn the steering wheel left and right. There should be 0.8-1.0 inch (20-25 mm) of freeplay at the outer rim of the steering wheel. 3. If there is excessive freeplay or strange noises, or the steering feels rough or “catchy,” have the steering system inspected by an authorized GEM service dealer.
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Inspect the brake fluid level before each operation. If the level drops between fluid checks, add brake fluid as needed. Your authorized GEM dealer can provide service. 1. Position the vehicle on a level surface. 2. Open the hood. The brake fluid reservoir is located on the driver’s side of the vehicle, above and to the rear of the front tire.
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MAINTENANCE WARNING After opening a bottle of brake fluid, always discard any unused portion. Never store or use a partial bottle. Brake fluid is hygroscopic, meaning it rapidly absorbs moisture from the air. The moisture causes the boiling temperature of the brake fluid to drop, which can lead to early brake fade and the possibility of accident or severe injury.
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Locate and correct any short circuits that may have caused the blown fuse, then replace the fuse. If you suspect a relay or diode needs replacement, your authorized GEM dealer can assist. Open the hood to access the fuse box .
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TIRE TREAD DEPTH Any accelerated wear of tires may be an indicator of improper alignment or poor driving habits. Your authorized GEM dealer can assist. Rotate wheels every 5,000 miles, or more frequently if needed.
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If you need access to the bottom of the vehicle, use automotive jack stands to support the vehicle on a firm, level surface. Your authorized GEM dealer can assist. 1. Position the vehicle on a dry, firm, level surface.
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MAINTENANCE 5. Use a small floor style jack or low profile scissors jack only. Jack the vehicle only from the side of the vehicle, on the main frame rail, at the point where the tub or floor panel support and the main frame rail are welded Alternative locations include the rear frame rail and the center of the front cross member.
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Always ensure that all nuts are torqued to specification. Do not service axle nuts that have a cotter pin installed. Your authorized GEM dealer can provide service. NOTICE To ensure that the washers fully seat in the wheel taper, use other hand to position and center wheel, if necessary.
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MAINTENANCE JOINT INSPECTION CHART IMPORTANT A secondary dealer representative must verify that all sixteen flange nuts are raised off of the rim and do not make contact with the rim. Then mark each lug nut with a paint pen. FRONT WHEELS...
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Always make sure lights are adjusted properly for best visibility. HEADLIGHT, TURN SIGNAL, AND BRAKE LIGHT REPLACEMENT If an LED light fails to work properly, the entire assembly must be replaced. Your authorized GEM dealer can provide service.
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MAINTENANCE HEADLIGHT BEAM ADJUSTMENT 1. Place the vehicle on a level surface with the headlight approximately 25 ft. (7.6 m) from a wall 2. Measure the distance from the floor to the center of the headlight and make a mark on the wall at the same height. 3.
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With the exception of battery inspections , never attempt to perform service on the electric drive system, including the battery pack, unless you are properly trained to work on electrical systems. Your authorized GEM dealer can provide battery-related service. WARNING Battery posts, terminals and related components contain lead and lead compounds, chemicals known to cause cancer and reproductive harm.
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CHECK BATTERY CONNECTIONS WARNING Improper handling of high voltage wiring, batteries or control systems could result in serious injury or death by electric shock. Only qualified GEM technicians should repair or access high voltage wiring, battery packs and associated systems.
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Using an insulated wrench, torque bolts to 8 lb-ft (10.8 Nm). CHECK BATTERY CABLES AND WIRING Check the battery compartment for any signs of worn insulation, frayed cables or damaged cable ends. If found, see your authorized GEM dealer or other qualified service person for service before operating. WARNING If battery cable ends are damaged or corroded, they should be replaced or cleaned as necessary.
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MAINTENANCE NOTICE If ambient temperatures could drop below freezing during the storage of a vehicle equipped with lithium-ion batteries, refer to the cold battery performance information beginning on page 37. BATTERY STORAGE OPTIONS STORAGE PERIOD CHARGING PROCEDURE Less than 10 days Fully charge the batteries, park the vehicle and turn the ignition key off.
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These products scratch or destroy acrylic surfaces. CLEANING SEATS GEM Foaming All Surface Cleaner can be used to clean the seats. Rubbing seats with warm water and a clean, damp cloth will also remove dirt. Substances such as tar, asphalt and other soils will stain if not removed quickly. Use a clean cloth and solvent type vinyl cleaner, then wash the area thoroughly with a damp cloth and mild liquid detergent.
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Next, remove the upper dashboard to access the 12–volt auxiliary battery and disconnect its negative cable. Cover the vehicle with a genuine GEM vehicle cover. Do not use plastic or coated materials. They do not allow enough ventilation to...
SPECIFICATIONS SPECIFICATIONS SPECIFICATIONS GEM E2 GEM E4 DIMENSIONS Dry Weight 1200 lbs. (544 kg) 1350 lbs. (612 kg) Length 103 in. (262 cm) 135 in. (343 cm) 55.5 in. (141 cm) 55.5 in. (141 cm) Width Height 73 in. (185 cm) 73 in.
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Independent w/coil over shock 13–in. Aluminum street-rated 155/80 R13 Tires This tire should only be replaced by a 155/80 R13 tire Tire pressure 35 psi (241 kPa) GEM EL XD GEM E6® DIMENSIONS Dry Weight 1585 lbs. (720 kg) 1696 lbs. (769 kg) Length 145.5 in.
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SPECIFICATIONS PERFORMANCE Range Varies with conditions Drive System 17.05:1 Single speed Standard 1 kW, 120/240V input (optional 3 kW or 6 kW, SAE On-board charger J1772) BRAKE SYSTEM 4-Wheel hydraulic brakes, disc front, drum rear Brakes Console-mounted lever-activated mechanical Park Brake park brake Front suspension MacPherson Strut...
This warranty is transferable to another consumer during the warranty period through a GEM dealer, but any such transfer will not extend the original term of either warranty. The duration of this warranty and/or the battery warranty may vary by international region based upon local laws and regulations.
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30% or less during the battery warranty period does not constitute a defect. Any capacity/range reduction-based claim must be confirmed by an authorized GEM dealer and approved by Polaris to be eligible for coverage. In addition to the WARRANTY COVERAGE EXCLUSIONS listed...
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WARRANTY WARRANTY COVERAGE AND EXCLUSIONS FOR LIMITED WARRANTY AND BATTERY PACK WARRANTY LIMITATIONS OF WARRANTIES AND REMEDIES This Polaris limited warranty excludes any failures that are not caused by a defect in material or workmanship. THIS WARRANTY DOES NOT COVER CLAIMS OF DEFECTIVE DESIGN.
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WARRANTY The battery coverage included in this warranty provides no coverage for: • Batteries that fail due to lack of battery maintenance, over-charging, under- charging, abuse or neglect • Batteries that fail due to fire, wreckage, explosion, or freezing • Broken batteries •...
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If you purchase from a private party: If you purchase a GEM vehicle from a private party, to be kept and used outside of the country in which the product was originally purchased, all warranty coverage will be denied.
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100 miles (160 km) each. A trip includes towing from your vehicle’s location to the nearest GEM dealer, a second trip can be used to return the vehicle from the GEM dealer to your location. Your VIN is your vehicle’s contract number.
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WARRANTY In the event you have contracted for services on your own and not through our toll-free number, you may send those expenses to 800 Yamato Rd. STE 100, Boca Raton, FL 33431 for reimbursement consideration. Any reimbursement for services not obtained through Nation Motor Club, LLC are strictly limited to $50.00 (USA dollars).
MAINTENANCE LOG MAINTENANCE LOG MAINTENANCE LOG Use the following chart to record periodic maintenance. SERVICE MILES (KM) OR DATE TECHNICIAN PERFORMED / HOURS COMMENTS...
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MAINTENANCE LOG SERVICE MILES (KM) OR DATE TECHNICIAN PERFORMED / HOURS COMMENTS...
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Headlight, Turn Signal, and Mode Button......25 Brake Light Replacement... 68 Heated Windshield..... 48 Heater/Fan....... 48 Hitches........47 Notice ........86 Hood ........47 Hot Drive Systems ..... 19 HOW TO OBTAIN WARRANTY SERVICE ....... 85 On-Board Charger ..... 32 Operating a Damaged Vehicle ..
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Solar Panel ......45 Specifications ......77 Speedometer......25 Standard Charge Receptacle ..34 State of Charge ......28 Steering Wheel Adjuster ..... 30 Steering Wheel Inspection ... 58 Stereo System ......44 Storage Tips ......74 Storing the Vehicle ..... 75 Tire Pressure ......
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For your nearest Polaris dealer, call 1-800-POLARIS (765-2747) or visit www.polaris.com Polaris Industries Inc. 2100 Highway 55 Medina, MN 55340 Part No. 9930628-EN Rev 01 Printed in USA...
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