BBPOS WisePad Q Manual

Index & Accessories

(Fig.1)

(Fig.2)

Package Contents

Device x 1
Micro-USB cable x 1
Quick start guide (QR code) x 1

Status LED Indicators in Transaction

First Light ON

Ready for tapping/inserting card

Lights ON in consecutive order

Processing... Reading card information

4 Lights ON + "BEEP"

Card reading process successfully completed

"BEEP"

Transaction completed

2 "BEEP"s

Transaction declined, please try again

Product Specifications

Troubleshooting

CAUTION & IMPORTANT NOTES

• Ensure to turn on the Bluetooth® function of your smartphone or tablet before use.
• Please fully charge your WisePad™ Q before use.
• Please ensure that you have chosen the desired "Pairing" method of WisePad™ Q before to start the connection process.
• Please ensure EMV chip of the card is facing the right direction when inserting card.
• Don't drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert foreign object into the device. Doing any of which will void the Warranty.
• Don't immerse the device into water and place near washbasins or any wet locations. Don't spill any food or liquid on the device. Don't attempt to dry the device with external heat sources, such as microwave or hair dryer.
• Don't use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean the surface only.
• Don't use any sharp tools to point the internal components or connectors, doing which may lead to malfunction and void the Warranty.
• Don't try to disassemble the device to repair. Please contact your dealer for repair and maintenance.
• Risk of re or explosion if the battery is replaced by an "incorrect type".
• Please be awared the correct direction of IC card insert. Chips should be facing up and on the left before entering the card slot.

Fig 3 - The correct direction of inserting IC card.

Quick Start Procedures

STEP 1
WisePad™ Q can support iOS (iOS 6.0 or above), Android (Android 4.2 or above), Windows Phone 8 & MS Windows.

Download and install offcial application from APP Store (Fig. 3.1).

STEP 2
Press and hold "" to turn on WisePad™ Q until "bbpos" is displayed on the LCD. Turn on your smartphone/tablet Bluetooth® pairing function (Fig. 3.2).

STEP 3
For rst time pairing, open the APP and click "Tap to connect" (Fig. 3.3).

Then, select "WisePad™ Q" in the "Select the reader model" pop-up window (Fig. 3.4). Passkey will be shown on WisePad™ Q and your smartphone/tablet. Press " " to accept if they are matched.

After that, device is shown on the top in Sale page (Fig. 3.5).

** If you paired the device before, it will automatically pairing to the device when open the APP.

Sale Operation

STEP 1
In Sale page (Fig. 3.5), enter amount and press "Charge".

When you press "Credit Card", the APP and the device will goffto Start Payment page (Fig. 4.2). Then, you can use one of below payment methods to start the transaction

1. Insert EMV IC card. If you are required to input PIN (Fig. 4.3), please input via secure PIN pad and press "" to con rm on device.
   

STEP 3
When transaction nish, "Approved" is shown on the APP and the device. (Fig. 4.6)

** Remarks: If the transaction is not successful, "DECLINED" will be shown on the APP and the device. Then, it will goffback to Sale page (Fig. 3.5).

Cardholder's signature is required under these situations:

1. Depends on card type.
2. If amount is exceed the limit.

Under these situations, the APP will goffto Signature page (Fig. 4.7). to sign on white area and then press "Confirm".

STEP 4
In Receipt page (Fig. 4.8), you can choose email and SMS a receipt.

1. to send a receipt, press "Email" to input the email address and press "enter". Then, press " ".
2. to SMS a receipt, press "SMS" to input the contact number and press "enter". Then, press "".
3. If you doffnot need receipt, press "New Payment" back to Sale Page (Fig. 3.5) to start another payment.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download BBPOS WisePad Q Manual