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If the device is overheating please stop using the device and wait for it to cool down. Should the
issue persist then this could be a fault with the heating element. Please contact our helpline found
on the front page of the instruction manual.
Please make sure the whisk is present inside the device or is correctly attached.
Check the milk level, there is a low mark for frothed milk and an upper mark for heated milk inside of
the device.
3. The quality of milk foam is not good
enough.
Cause:
•
Using incorrect milk
•
Using incorrect whisk.
Solution:
For best results please use whole milk that has been chilled to (approximately 4-6C). Make sure the
correct whisk is in use.
4. No Power.
Cause:
•
Fuse
•
Circuit Overload
Solution.
A possible outcome is that the circuit in use has been overloaded; a way of troubleshooting this is
changing to a different wall socket. Please check the power supply, and ensure the device is plugged
in and that the plug socket is working and can fulfil the power of the device.
Check the other devices on the same circuit, i.e. any other high-power electric including
microwaves, coffee machines, and Kettles, need a high surge of power for them to properly function,
If other devices are on the same circuit then this will limit the power and could consequently blow
the fuse, or cause the fuse to trip the electrical network.
Please check the electrical outlet of the device compatible with the device (220V-240V). Always
ensure that the voltage on the rating label corresponds to the mains voltage in your home.
3
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