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DCT OSSmosis 5 User Manual

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OSSmosis 5 User Guide
Call Center Agent Default Settings
DCT Telecom Group, Inc. | 440.892.0300 | customerservice@4dct.com | www.4dct.com

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Summary of Contents for DCT OSSmosis 5

  • Page 1 OSSmosis 5 User Guide Call Center Agent Default Settings DCT Telecom Group, Inc. | 440.892.0300 | customerservice@4dct.com | www.4dct.com...
  • Page 2 OSSmosis 5 User Guide: Call Center Agent Default Settings Agent Default Settings Agent Default Settings are applied to all agents across a Call Center. If changes are to be made to a single agent, they must be made under “Manage Agents” in the agent’s individual profile.
  • Page 3 OSSmosis 5 User Guide: Call Center Agent Default Settings 4. Force agent to unavailable after (x) consecutive bounces: If the agent bounces a specified number of calls (a bounced call is one that isn’t answered by an available agent) while signed in and in an Available state, this will automatically force them into an Unavailable state.

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