Samsung S27BG65 Series User Manual page 43

Appendix
Responsibility for the Pay Service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the
following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
If a service technician is requested to give instructions on how to use product or simply adjusts options without
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disassembling product.
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
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If a product is reinstalled or devices are connected additionally after installing the purchased product for the
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first time.
If a product is reinstalled to move to a different spot or to move to a different house.
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If the customer requests instructions on how to use another company's product.
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If customer requests instructions on how to use the network or another company's Programme.
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If customer requests software installation and setup for the product.
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If a service technician removes/cleans dusts or foreign materials inside of the product.
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If customer requests an installation additionally after purchasing a product through home-shopping or online.
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