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- When a user's product is taken in for service, be sure to obtain not
only the player and USB reader/writer. Also, try to obtain as much
information as possible on the operational environmentofthe
user's PC.
<PC's operational environment>
Product name, model number, name of CPU, operation clock, RAM
capacity, HD capacity, names of installed software, use of USB
hub, and any equipment connected with USB simultaneously.
- Checkpoints before servicing
- Does the battery have enough capacity?
Be aware that manganese batteries do not have sufficient
capacitor; their use can result in improper operation.
- Precautions
- A PC sometimes does not recognize the USB reader/writer
depending on its conditions (such as competing with the installed
software). Therefore, always keep the PC in good condition so that
any adaptor can be connected properly.
- There is a possibility that not only the hardware but also software
(PC's application software) may be the source of the problem.
Therefore, be sure to inspect all potential sources carefully and
thoroughly before specifying any causes.
Remarks:
- When the PC does not recognize the USB reader/writer as a
removable disc even when the USB reader/writer is connected to
the PC, this is an indication of an abnormal USB reader/writer. To
confirm this, and to improve the accuracy of your service
diagnosis, however, it is recommended that you repeat the check
procedure with a new, properly functioning USB reader/writer.
- If the PC does not operate normally, it is not possible to check the
problem accurately.
- Be sure to keep the PC working properly according to its operating
requirements.
- Windows Media Player (V9.0) (recommended) Free download from:
http://www.microsoft.com/downloads/
11. Troubleshooting guide
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Table of Contents
Troubleshooting
