After Sales Service - Lenovo Tab P11 5G Quick Start Manual

After-Sales Service
■ To Request Repairs
Contact the Repair and Delivery Support Center to request repairs.
During the
warranty
period
Outside the
warranty
period
* The warranty period is for 1 year from the date the customer purchased the
tablet new.
Note
◎ Memory contents may be erased through repair. Be sure to
back up contents. Be aware that the company shall not be liable
whatsoever for any damages or lost profits in the event that
memory contents are altered/lost.
◎ Recycled components meeting our company quality standards are
sometimes used in repairs.
◎ Your old tablet collected under the replacement mobile phone
delivery service will be repaired and recycled as an exchange
terminal. Components that were exchanged with after-servicing are
collected and recycled by the company. These components cannot
be returned to the customer.
◎ The tablet may no longer be covered by warranty or may be
refused for repair if it has been processed, modified, analyzed
(including software modification or analysis (including rooting,
etc.), reverse-engineered, reverse-compiled, or reverse-assembled),
or if it has been repaired other than at an authorized repair location
designated by the company.
◎ The internal battery is a consumable, and not covered by warranty.
◎ Included tablet accessories and complimentary samples other
than the main unit are not covered under a free-repair warranty.
■ Repair Parts
The company stocks repair parts for the tablet main unit and its
peripherals for 4 years after end of production. Repair parts are parts
Repairs are performed based on the company's terms
of free repair.
Where the tablet can be restored to use, repairs will
be performed at cost upon request.
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