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Neuralog 300X User Manual

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Neuralog 300x User Guide
© 2015 Neuralog LP
Neuralog 300x
Personal Well Log Printer

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Summary of Contents for Neuralog 300X

  • Page 1 Neuralog 300x User Guide © 2015 Neuralog LP Neuralog 300x Personal Well Log Printer...
  • Page 3 40,000 nozzles that delivers break through speed and reliability, because the paper is the only thing that moves. While Neuralog 300x is made for continuous printing, it also can be used for cut sheet printing. Both network and USB printing are supported.
  • Page 4 Neuralog 300x User Guide © 2015 Neuralog LP All rights reserved. No parts of this work may be reproduced in any form or by any means - graphic, electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval systems - without the written permission of the publisher.

  • Page 5: Table Of Contents

    Contents Table of Contents Chapter I Tour of the Neuralog 300x Chapter II Installing the Neuralog 300x USB Installation ........................... 16 Network Installation ........................... 17 Configure Network Settings ........................... 20 View or change network settings ................................20 Set or change the product password ................................
  • Page 6 Neuralog 300x User Guide Canceling a Print Job ........................... 37 Printer Jam and Error Recovery ........................... 38 Printer Consumable Maintenance ........................... 39 Chapter IV Printing Options Layout Tab ........................... 42 Paper/Quality Tab ........................... 43 Paper Source ................................43 Media ................................44 Quality Settings ................................
  • Page 7 ........................... 75 Estimated Ink Levels ........................... 76 Network Summary ........................... 78 Print Quality Toolbox ........................... 79 Job Monitor ........................... 80 Printer Information ........................... 80 Administrator ........................... 81 Auto-Off Settings ........................... 82 Backup ........................... 83 Firewall ........................... 84 © 2015 Neuralog LP...
  • Page 8 Neuralog 300x User Guide Printer Reports ........................... 85 Usage Report ........................... 85 Chapter X Operator Panel Operator Panel Buttons ........................... 88 Operator Panel Menu System ........................... 89 Setup Menu ................................89 Printer Status Report ................................. 92 Print Quality Report ................................. 93 Clean Printhead .................................
  • Page 9 ........................... 119 Printer does not print or is very slow ........................... 119 Printer prints very slowly ........................... 120 Mark Sensor Calibration ........................... 121 MAP Sense Calibration ........................... 121 Neuralog 300x Media Mark Specification ........................... 122 Index © 2015 Neuralog LP...
  • Page 11 Continuous printer. The Neuralog 300x can be used to print continuous well logs and it can print cut sheet pages. Neuralog 300x will print well logs at speeds up to 14 inches per second. The water-resistant pigment inks used in the printer are moisture resistant and pen and pencil friendly.
  • Page 13 Tour of the Neuralog 300x CHAPTER...

  • Page 14: Chapter I Tour Of The Neuralog 300X

    This Quick Start Guide provides the information you need for successfully printing well logs on the Neuralog 300x Personal Well Log printer. The Neuralog 300x can be used to print Continuous Form, needed for well logs, and Cut Sheet. This document will provide the basic steps to help you get started printing.
  • Page 15 Installing the Neuralog 300x CHAPTER...

  • Page 16: Chapter Ii Installing The Neuralog 300X

    Neuralog 300x User Guide Installing the Neuralog 300x The Neuralog 300x will work with either USB or over your wired network. It is not a wireless printer and will not work well over a wireless network because continuous printing requires a significant amount of data bandwidth. USB is the fastest and therefore recommended type of printer connection.

  • Page 17: Network Installation

    TCP/IP (IPv4 or IPv6) LPD Printing WS-Discovery NOTE: While Neuralog 300x can be used over IPv6 networks, a product software installation from the CD is not supported over IPv6 networks. Install the product on a wired network Use this procedure to install the product on a wired network.
  • Page 18 Neuralog 300x User Guide 1. Connect the ethernet cable to the printer and to the network. Turn the printer on. 2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and assigns an IP address or host name for the product.
  • Page 19 Installing the Neuralog 300x that the printing software is correctly installed. Troubleshoot Network Installation problems If you have connected the printer to a computer over a network, and are having problems, check the following items to verify that the product is communicating with the network.

  • Page 20: Configure Network Settings

    It has a format similar to this : xxxx::xxxx:xxxx:xxxx:xxxx 2. To open the 300x Embedded Web Server, type the IP address (IPv4) into the address line of a Web browser. For IPv6, use the protocol established by the Web browser for entering IPv6 addresses.

  • Page 21: Manually Configure Ipv4 Tcp/Ip Parameters From The Control Panel

    Touch the Yes button to confirm. 2.3.4 Link speed and duplex settings Neuralog 300x continuous printing requires a 100 Mbps, full-duplex wired network connection for proper operation. NOTE: The link speed and communication mode of the print server must match the network hub.

  • Page 22: Check Microsoft Securities Essentials

    Table: Network Configuration Options Check Microsoft Securities Essentials When setting up a computer to print to the Neuralog 300x, it is important to make sure there are no external processes such as virus checkers and firewalls that will interfere with printing.
  • Page 23 Installing the Neuralog 300x - Select the Settings tab. - Select Excluded processes - Browse for the file C: \Windows\System32 \spoolsv.exe - Click OK - Click Add - Click Save Changes - Close Microsoft Security Essentials © 2015 Neuralog LP...

  • Page 25: Chapter Iii Setting Up And Printing Welllogs

    Setting Up and Printing WellLogs CHAPTER...

  • Page 26: Printing Parameters

    Keep the Paper Source at Tray 1 Continuous Form. Otherwise the printer will not print from the continuous tray. Keep the Media at Plain Paper type. This is the best choice for your Neuralog well log paper. © 2015 Neuralog LP...
  • Page 27 Figure: Default Driver Settings for Paper/Quality Tab The screenshot of the Advanced Options panel shows important driver defaults for the Neuralog 300x Personal Well Log printer. If at any time you are having trouble printing, recheck the driver settings against these panels.

  • Page 28: Margins

    WellLogFullScale and WellLogHalfScale are already defined in the printer driver and should be selected as the Paper Size when printing well logs. While the Neuralog 300x will print continuous with any page size, selecting one of the built in well log types provides the correct margins and best results.

  • Page 29: Sizing To Fit

    If your well log is wider than 8.5 inches, you will need to use "size to fit" to print them on the Neuralog 300x. NeuraView ships with the 300x and is able to size your well log to the width you need. Many other well log applications also include width sizing.
  • Page 30 Neuralog 300x User Guide Figure: Managing Custom Form Sizes Note that custom form sizes should be set up before printing. Because creating custom form sizes is a system function, you must close completely out of the printer driver dialog for custom form sizes to be saved.

  • Page 31: Understanding Your Media

    There are several vendors that create this media, however you should only used Neuralog certified media in your well log printer. Better quality well log paper not only produces a superior print, but also folds much better than cheaper media. Contact Neuralog if you need to verify that your media vendor is supplying certified Neuralog paper.
  • Page 32 Neuralog 300x User Guide The media must be able to pass under and between the two grey colored media width guides. Figure: Media Width Guides Slide the guides in and out with your fingers to accommodate different widths of media, i.e., full scale and half scale paper.

  • Page 33: Leaving Continuous Form Media In The Printer

    Leaving Continuous Form Media in the Printer The Neuralog 300x may print with welllog paper loaded into the Continuous Tray 1 of the printer or it may start printing with paper loaded in the paper path. In either case the printer will look for and print on the next "mark"...

  • Page 34: Removing Continuous Form Media From The Printer

    When you are going to turn off you printer for an extended period of time, i.e., days. Printing the Well Log Once the Neuralog 300x has been installed and loaded with Neuralog certified well log paper, you are ready to print. Neuralog 300x driver parameters should all be preconfigured.

  • Page 35: Print Well Log Copies

    3.5.3 Print a Log with NeuraView Neuralog provides NeuraView PE (NeuraView printer edition), a well log viewing, editing and printing application, with every well log printer. With NeuraView you should be able to simply load and print your well log. We recommend printing well logs from NeuraView, but any other well log viewer that meets the continuous form requirements will work.
  • Page 36 Neuralog 300x User Guide Figure: NeuraView Well Log Software NeuraView PE is provided with your 300x printer and is an excellent choice for printing logs. Here are some key features of NeuraView. Loads and prints very large and very long files.

  • Page 37: Canceling A Print Job

    Cancel the print job from the printing application. Printing can be canceled from your well log application, as long as it is still sending pages to the printer queue. This assumes the application allows canceling of jobs. The © 2015 Neuralog LP...

  • Page 38: Printer Jam And Error Recovery

    Neuralog 300x User Guide Neuralog 300x will not start printing until the entire print job has been sent from the application to the printer queue. Cancel the job from the printer queue To view the printer queue select the Neuralog 300x printer in the control panel and select What's Printing.

  • Page 39: Printer Consumable Maintenance

    IMPORTANT: Do not place an empty cartridge back in the printer. The printer will still have ink in the ink tubes and the cartridge may not immediately register as empty. This may lead to air in the tubes that can shorten the life of the printer. © 2015 Neuralog LP...
  • Page 41 Printing Options CHAPTER...

  • Page 42: Chapter Iv Printing Options

    Neuralog 300x User Guide Printing Options The Neuralog 300x has a variety of options accessed through the printer driver. These options allow you to set parameters such as page size, print quality and print speed. Specific parameters are useful for well log printing, however all printer driver options are explained in this chapter.

  • Page 43: Paper/Quality Tab

    4.2.1 Paper Source The Paper Source selection is found on the Paper/Quality tab of the Neuralog 300x print driver. For continuous media printing, keep the default setting of Tray 1 Continuous Form. All continuous printing is done through Tray 1 Continuous Form. This is the tray found on the left side of the printer.

  • Page 44: Media

    4.2.2 Media Because the Neuralog 300x has been designed to be a multi-purpose printer, several pre-defined settings are available to achieve the best print results, depending on the type of media you will use. The default Media, Plain Paper, is the recommended choice for printing well logs..

  • Page 45: Quality Settings

    4.2.4 Color The Neuralog 300x Printer may be set to Black & White or Color mode. If Black & White mode is selected, only black ink will be used. A high quality grayscale in which all colors are mixed is also available. For further information see section Print in Grayscale...

  • Page 46: Advanced Options Dialog

    Figure: Printer Driver Color Selection Advanced Options Dialog The Neuralog 300x printer is configured for continuous printing using the Advanced Options Dialog. Necessary parameters for well log printing have been preselected in your printer driver, however you can also configure other features related to continuous form printing from this panel.

  • Page 47: Paper/Output Size

    For other types of specialty printing other paper sizes may be defined and used. NOTE: Paper Size and Page Size are both synonymous with Form Size. The 300x printer driver uses the term Paper Size. The Windows System uses the term Form.

  • Page 48: Image Enhancement

    4.3.2.2.2 Image Enhancement The Image Enhancement driver setting is found in the Advanced Options Dialog of the Neuralog 300x Printer Driver. Image Enhancements is Off by default. It may be useful for printing well logs that include photograph-like images. Image Enhancement is known to provide excellent skin tone colors and true-to-life landscape colors through automated photo brightening, adaptive lighting, and image sharpness and smoothness control.
  • Page 49 NOTE: When you review the table below, you will see that the maximum print speed for the 300x printer is 20 inches per second; however the max print speed for both full scale and half scale well logs print at a max speed of 14 inches per second.

  • Page 50: Ink Saver

    Table: 300x Maximum Print Speed 4.3.2.2.6 Ink Saver The Ink Saver driver setting is found in the Advanced Options Dialog of the Neuralog 300x Printer Driver. Ink Saver is a valuable feature for maximizing the affordability of your Neuralog 300x continuous form printer.

  • Page 51: Use Marks

    Use Marks has three values. Marks Only - The printer begins printing when a mark is detected. Neuralog 300x media has marks to distinguish the pages, always use the Marks Only setting for printing well logs.

  • Page 52: Print Head Adjust

    Neuralog 300x User Guide Rotate 180 is not available for printing well logs. It is only available for printing individual bordered pages. 4.3.2.2.10 Print Head Adjust The Print Head Adjust driver setting is found in the Advanced Options Dialog of the Neuralog 300x Printer Driver.

  • Page 53: Leading Blank

    4.3.2.2.11 Leading Blank Pages The Leading Blank Pages driver setting is found in the Advanced Options Dialog of the Neuralog 300x Printer Driver. Leading Blank Pages allows you to add blank pages into the beginning of the job. 0 to 20 leading blank pages may be inserted into the beginning of the print job.

  • Page 54: Trailing Blank

    4.3.2.2.12 Trailing Blank Pages The Trailing Blank Pages driver setting is found in the Advanced Options Dialog of the Neuralog 300x Printer Driver. Trailing Blank Pages allows you to add blank pages into the end of the job. 0 to 20 trailing blank form pages may be added to the end of the print job.

  • Page 55: Initial Slow Print

    It is applicable when Marks Only or Mixed is selected for Use Marks. Neuralog 300x continuous well log paper has a mark on the back of each continuous form page. This allows the printer to monitor the media and determine where to start printing the well log.

  • Page 56: Leading Edge Adjust

    Mark Adjust may have any value from -300 to 300. The default value is 10. For certified Neuralog well log paper, Mark Adjust should not need to be changed more than +/- 10 units. Large Mark Adjusts should not be needed for well log printing.

  • Page 57: Manage Custom Sizes

    Custom form sizes may be accessed through your printer server properties through the control panel. Or you may access custom forms through the Neuralog 300x printer driver. To access through the printer driver select Advanced... and then Manage Custom Sizes. Manage Custom Sizes is the last item in the Advanced Options Printer Features list.
  • Page 58 Neuralog 300x User Guide Figure: Printer Driver Entering Custom Form Values Creating a custom form size is simple. Be sure to click the System Change Form Settings button. Click the Create a new form button. Enter a meaningful form name - we recommend that the size is included in the name.
  • Page 59 Managing Ink CHAPTER...

  • Page 60: Chapter V Managing Ink

    Do not remove an ink cartridge from its package until you are ready to use it. Always change the ink cartridge as soon as Low Ink is declared for continuous printing. Any damage caused by a non-Neuralog print cartridge is not covered under the HP warranty and service agreements.

  • Page 61: Changing An Ink Cartridge

    Managing Ink Changing an Ink Cartridge The Neuralog 300x uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta (M), and black (K). Follow these steps to change a cartridge. 1. Open the ink cartridge door.
  • Page 63 Printing System Requirements CHAPTER...

  • Page 64: Chapter Vi Printing System Requirements

    Neuralog 300x User Guide Printing System Requirements The following sections provide the minimum Operating System, hardware and network requirements for successful printing on your Neuralog 300x. Supported Operating Systems The Neuralog driver software supports the following Windows OS: a. Windows 7, 32 and 64 bit b.

  • Page 65: Minimum System Requirements

    6.3.1 Neuralog 300x will work with USB. In fact, USB may result in better performance because a busy network may result in slower printing. A USB cable not longer than 5 m (16.4 ft) is recommended.

  • Page 66: Network

    Neuralog 300x User Guide 6.3.2 Network Neuralog 300x will work on your corporate or private network, using either a static or dynamic IP address. Set the network type to Automatic if you wish to use a dynamic IP address. This will use the DHCP server on your network.
  • Page 67 Types of Continuous Printing CHAPTER...

  • Page 68: Chapter Vii Types Of Continuous Printing

    Types of Continuous Printing This section does not relate to well log printing, but has been included to make you aware of the flexibility of the Neuralog 300x printing. For more information on these types of printing, contact Neuralog for further documentation.
  • Page 69 (like a well log). Note that whenever Borderless ON and Marks Only are selected together in the driver, the print will begin by synching on a mark and all other marks are ignored. © 2015 Neuralog LP...
  • Page 70 Borderless Printing on Media with No Marks Well logs can be printed on media without marks, however the 300x can only print at top of form on subsequent prints for certified well log paper with marks. © 2015 Neuralog LP...
  • Page 71 Cut Sheet Printing CHAPTER VIII...

  • Page 72: Chapter Viii Cut Sheet Printing

    Neuralog 300x User Guide Cut Sheet Printing Neuralog 300x will print cut sheets from both Tray 1 and Tray 2. Tray 1 is also the continuous feeder. Tray 2 is the printer drawer. Tray 1 Cut Sheet Printing Cut sheets up to 17 inches long can be printed from Tray 1. Multiple pages can be printed from Tray 1, however for best results feed only one cut sheet at a time into the tray.
  • Page 73 Embedded Web Server CHAPTER...

  • Page 74: Chapter Ix Embedded Web Server

    Neuralog 300x User Guide Embedded Web Server Neuralog 300x ships with an Embedded Web Server that is accessible via a network connection. It is not accessible over USB. Enter the IP address of the printer into a web browser to access the Embedded Web Server. The pages that follow provide an overview of Embedded Web Server functionality.

  • Page 75: Energy Save Settings

    Use the Energy Save Settings to reduce power consumption when your printer is not in use. Selecting this option provides the Power Management display shown below. These settings are self explanatory. Figure: Embedded Web Server Power Management Display © 2015 Neuralog LP...

  • Page 76: Estimated Ink Levels

    The default value for Low Ink is 20%, however, the value for Low Ink is customizable. Note that the display below shows Genuine Neuralog Cartridges Installed. The 300x requires Genuine Neuralog Cartridges; ink by other vendors will not work in the printer. © 2015 Neuralog LP...
  • Page 77 Embedded Web Server © 2015 Neuralog LP...

  • Page 78: Network Summary

    Neuralog 300x User Guide Figure: Embedded Web Server Ink Information Display Network Summary The Network Summary provides the status of the network connection, the printer IP Address and other critical information about the printer. Figure: Embedded Web Server Network Summary Display...

  • Page 79: Print Quality Toolbox

    Clean Ink Smear (accessible from the Print Quality Toolbox) does a quicker cleaning of the printhead. A blank page is printed when the routine is complete. See the Clean Ink Smear section for more information. © 2015 Neuralog LP...

  • Page 80: Job Monitor

    Neuralog 300x User Guide Job Monitor The Job Monitor provides a simple log of printed jobs. Figure: Embedded Web Server Job Management Display Printer Information The Printer Information page provides basic information about the printer. The printer serial number and version of printer firmware are both important pieces of information located on this panel.

  • Page 81: Administrator

    Embedded Web Server Figure: Embedded Web Server Printer Information Display Administrator The Administrator page allows you to setup a user name and password to control access to your printer. © 2015 Neuralog LP...

  • Page 82: Auto-Off Settings

    Neuralog 300x User Guide Figure: Embedded Web Server Security Display Auto-Off Settings The Auto-Off Settings will cause the printer to shut down when it is not in use for an extended period of time. Figure: Embedded Web Server Power Management Auto Off Display...

  • Page 83: Backup

    Embedded Web Server Backup The Backup and Restore page allows you to create a backup for certain user settings. These are not related to continuous printing. Figure: Embedded Web Server Backup and Restore Display © 2015 Neuralog LP...

  • Page 84: Firewall

    Neuralog 300x User Guide 9.10 Firewall The Firewall page allows you to enable and configure firewalls. Figure: Embedded Web Server Firewall Rules Display © 2015 Neuralog LP...

  • Page 85: Printer Reports

    Printer Reports allows you to print Font reports. These are not specifically related to continuous printing. Figure: Embedded Web Server Printer Reports Display 9.12 Usage Report The Usage Report has various statistical data about printing. Most of these are not related specifically to continuous printing. © 2015 Neuralog LP...
  • Page 86 Neuralog 300x User Guide Figure: Embedded Web Server Usage Reports Display © 2015 Neuralog LP...
  • Page 87 Operator Panel CHAPTER...

  • Page 88: Chapter X Operator Panel

    Neuralog 300x User Guide Operator Panel The Neuralog 300x printer has an operator panel to assist the user with basic printing. Most buttons on this panel are self explanatory. The following section provides useful information about the display. Figure: Neuralog 300x Operator Panel 10.1 Operator Panel Buttons...

  • Page 89: Operator Panel Menu System

    Print Configuration Page: Prints an information page about the printer network configuration. Restore Defaults: Yes, No Reset 802.1X Security: Are you sure you want to restore 802.1X security? Press OK for Yes. Setup->Device Setup Allows customized device setup. Preferences Date and Time © 2015 Neuralog LP...
  • Page 90 Default Tray determines which tray the media will be pulled from if both trays have identical settings. Paper Selection: Tray 1/Tray 2 The Neuralog 300x Printer Driver will override the Paper Selection, therefore this parameter is needed used for continuous or cut sheet printing.
  • Page 91 Schedule On/Off: Follow instructions and enter time for Power On/ Power Off of printer Print Settings Setup->Tools Clean Printhead For best result use Colorloc paper and Genuine Neuralog Ink. Follow directions... Clean Ink Smear : This process might take several minutes. No other warning. Will start process.

  • Page 92: Printer Status Report

    Neuralog 300x User Guide 10.2.1.1Printer Status Report The Printer Status Report is a two page report that provides critical information about the printer such as product model and serial number, current device firmware, and cartridge status. An example is provided below.

  • Page 93: Print Quality Report

    Operator Panel 10.2.1.2Print Quality Report The Print Quality Report is a single page report that allows you to diagnose minor print quality issues. An example is provided below. © 2015 Neuralog LP...

  • Page 94: Clean Printhead

    Neuralog 300x User Guide 10.2.1.3Clean Printhead The Clean Printhead routines are accessed from Setup->Tools. There are two levels of cleaning that can be run to clean, adjust, and align the printheads. Level 1 cleaning should suffice for most print quality issues. Make sure Tray 2 is loaded with white paper before cleaning begins.
  • Page 95 This report is broken down into the four colors and can be inspected for quality issues. If dots or streaks appear in one or more of the color groups, clean the printhead. If © 2015 Neuralog LP...

  • Page 96: Clean Ink Smear

    Neuralog support. If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact Neuralog support. A component other than the ink cartridge is probably causing the problem.

  • Page 97: Ink Information

    The Ink Information menu provides the status of the Ink Levels. The Print Report is the same as the Printer Status Report. Estimated Levels: Displays the Ink Diagram Cartridge Info: Displays the Individual Ink Levels Print Report: Prints the Printer Status Report © 2015 Neuralog LP...
  • Page 99 Purchasing Neuralog Supplies CHAPTER...

  • Page 100: Chapter Xi Purchasing Neuralog Supplies

    Neuralog 300x Black Extra High Yield Cartridge - 9,200 standard letter size pages at 5% coverage Neuralog 300x Cyan Extra High Yield Cartridge - 6,600 standard letter size pages at 5% coverage Neuralog 300x Magenta Extra High Yield Cartridge - 6,600 standard letter size...
  • Page 101 Troubleshooting CHAPTER...

  • Page 102: Chapter Xii Troubleshooting

    There should be no plastic or packing materials touching the media. 5. Check the Neuralog 300x operator panel to see if the printer is waiting for you to acknowledge a prompt to feed the media manually through Continuous Tray 1. It is possible the media is not all the way loaded into the printer.

  • Page 103: Printer Picks Up Multiple Sheets Of Media

    12.3 Preventing Jams To reduce media jams, try these solutions. 1. Use only media (continuous and cut sheet) that meets Neuralog 300x specifications. Light-weight, short grain paper is not recommended. 2. Always use media that is not wrinkled or damaged. If necessary, use media from a different package.

  • Page 104: Clearing Jams

    Neuralog 300x User Guide 8. Heavy, embossed or perforated media should only be used in Continuous Tray 1. 12.4 Clearing Jams If a jam occurs in the Neuralog 300x printer, you should check each of the four locations shown. 1. Output bin 2.
  • Page 105 Tray 1, open the left door to access the jammed sheet. If the sheet is visible inside the door, gently remove the media from the printer, if possible. © 2015 Neuralog LP...
  • Page 106 Neuralog 300x User Guide If the sheet is not visible or will not freely exit the printer, continue to the next step. Removing the Duplexer 4. If the paper is still not visible or accessible, remove the duplexer by pulling it out with both hands.
  • Page 107 You may need to gently pull on the sheet if it does not feed. Remove the sheet. 6. Lift the green tab to place the platen back into its operating position. 7. Reinstall the duplexer. © 2015 Neuralog LP...

  • Page 108: Clear Jam In Cut Sheet Tray 2

    Neuralog 300x User Guide 8. Close the left door. 12.4.2 Clear Jam in Cut Sheet Tray 2 This section provides instructions for clearing a media jam related to cut sheet printing. 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray.

  • Page 109: Clear Jam In The Left Door

    Do not use sharp objects to remove fragments. 3. Close the left door. 12.4.4 Clear Jam in Output Bin Follow these steps to clear a jam that occurs near the output bin. © 2015 Neuralog LP...

  • Page 110: Well Log Starts In Wrong Position On Continuous Media

    Neuralog 300x User Guide 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the left door to clear the message on the operator panel.

  • Page 111: Prints Are Too Far Down From Media Leading Edge

    - 10 units of Mark Adjust is about 1/10 inch. - Mark Adjust can be a negative value For well log printing on certified Neuralog media, you should not have to adjust this value more than +/- 10 units. © 2015 Neuralog LP...

  • Page 112: Prints Are Not Centered Left/Right On Page

    Figure: Continuous Tray 2 Media Guides Select WellLogFullScale or WellLogHalfScale in Driver Neuralog 300x will print stitched well log images with any paper size selected from the driver interface. However WellLogFullScale and WellLogHalfScale are special forms or paper sizes predefined in the printer with the correct LEFT and RIGHT margins for continuous well log printing.
  • Page 113 In the case of well logs, do not change Top and Bottom margin. Use the Mark Adjust feature to move the label image either closer to, or farther away from, the mark. Figure: Adjusting Margins of the Print © 2015 Neuralog LP...

  • Page 114: Prints Wrinkle And Jam At Print Start

    12.7 Printer declares an Error Code The Neuralog 300x has been programmed to declare error codes in the event that a printer/media misconfiguration occurs. This is with the intent of declaring an error, rather than printing unwanted, wasted media.

  • Page 115: Mark Missed Error

    12.7.3 Maximum supported length exceeded The Neuralog 300x will print well logs up to 1,000 feet in length. Once this limit has been reached, the remainder of the print will be canceled. After 1,000 feet of continuous printing, the printer requires internal servicing to prepare for the next print.

  • Page 116: Print Quality Issues

    The Clean Ink Smear routine is discussed in detail in the section Clean Ink Smear 12.8.4 Printhead Cleaning If at any time the 300x print quality has degraded, you should run the printhead cleaning routine. Printhead cleaning will also adjust and align the printheads and is accessible through the printer operator panel.

  • Page 117: Print Quality Guidelines

    12.9 Print Quality Guidelines You can prevent most print-quality problems by following these guidelines. Use the correct paper type setting in the printer driver Use only media that meets Neuralog 300x specifications Check the ink cartridges Clean ink smears Clean the printhead The table below summarizes problems that can occur and offers solutions for those issues.
  • Page 118 Use different media. Always use a media type The printing is too light or seems and weight that Neuralog 300x supports. faded in areas. Specks of ink are on the printed Use media that is of good quality and free pages.

  • Page 119: Printer Stops In The Middle Of A Print Job

    12.11 Printer does not print or is very slow If the Neuralog 300x does not print at all, try the following solutions. 1. Make sure the printer is turned on and that the control panel indicates it is ready.

  • Page 120: Printer Prints Very Slowly

    Make sure the network router, hub, or switch is turned on and that it is working correctly. 4. Install the Neuralog 300x driver software from the CD or www site that came with the printer. Only the Neuralog 300x printer driver will work with the continuous printer.

  • Page 121: Mark Sensor Calibration

    12.13 Mark Sensor Calibration The Neuralog 300x printer includes a mark detect sensor that facilitates precise image placement. This sensor will be initialized or "calibrated" at the factory. It is unlikely that the need to recalibrate the mark sensor will arise, however the calibration procedure is provided below.

  • Page 122: Neuralog 300X Media Mark Specification

    A page similar to the one shown below is printed Figure: MAP Sense Calibration Printed Result 12.15 Neuralog 300x Media Mark Specification The Neuralog 300x prints on continuous well log media, as well as other types of continuous media. The supported form or page sizes are as follows.
  • Page 123 WellLogFullScale and WellLogHalfScale sizes. The media length here is the physical measurement of the paper media. The Neuralog 300x prints with 35/300 (.117) inch margins on each side along the length of each page. High quality coated ink-jet paper for the Neuralog 300x is available at www.neuralog.com/store.
  • Page 125 Borderless ON Document Options Borderless Printing 48, 68 Draft Draft Quality Setting - C - Driver Defaults Driver Installation 16, 17 duplex Calibration of MAP Sense duplex settings Calibration Procedure Duplexer cancel a print Cancel Button Cartridge © 2015 Neuralog LP...
  • Page 126 Neuralog 300x User Guide Initial Slow Print - E - Ink Cartridge Ink Coverage Early Mark Ink Gauge eject paper Ink Information Embedded Web Server Ink Out empty cartridge Ink Saver 50, 60 Energy Save Settings Ink Settings Engineering Menu...
  • Page 127 Microsoft Windows 2003 Server Print Head Adjust Microsoft Windows Server 2008 print head cleaning Minimum Print Width Print Hold Minimum System Requirements Print in Grayscale Missed Mark 38, 115 Print in Max DPI Mixed Print on Both Sides © 2015 Neuralog LP...
  • Page 128 Neuralog 300x User Guide Print Quality Guidelines - S - Print Quality Report 79, 88, 89, 93 Print Quality Toolbox Print Reports Saving Ink Print Speed Sensor Calibration Printer Consumable Maintenance Setup Menu 88, 89 Printer does not pick the media Setup->Device Setup...
  • Page 129 Well log paper WellLogFullScale WellLogHalfScale width adjustment Width Specification Windows 7 Windows 8 Windows 8.1 Windows® 7, 8, 8.1 wired network wrinkles wrong position - X - X button - Y - Yellow Extra High Yield Cartridge © 2015 Neuralog LP...

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