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Repair
Service for Mackie products is available at our galactic headquarters, located in
sunny Woodinville, Washington. Service for Mackie products living outside the
United States can be obtained through local dealers or distributors.
If your Onyx FireWire card needs service, follow these instructions:
1.
Review the preceding troubleshooting suggestions. Please.
2.
Call Tech Support at 1-800-898-3211, 7 am to 5 pm PST, to explain the
problem and request an RA (Return Authorization) number. Have your Onyx
FireWire cards serial number ready. You must have an RA number before
you can obtain service at the factory. Tech Support will tell you where to
ship the product for repair.
3.
Pack the FireWire card in its original package, including endcaps and box.
This is VERY IMPORTANT. Mackie is not responsible for any damage that
occurs due to non-factory packaging.
4.
Include a legible note stating your name, shipping address (no P.O. boxes),
daytime phone number, RA number, and a detailed description of the problem,
including how we can duplicate it.
5.
Write the RA number in BIG PRINT on top of the box. Units sent to us without the
RA number will be refused.
6.
We'll try to fix the FireWire card within three to five business days. Ask Tech
Support for the latest turn-around times when you call for your RA number.
The mixer must be packaged in its original packing box, and must have the RA
number on the box. Once it's repaired, we'll ship it back the same way in which
it was received. This paragraph does not necessarily apply to non-warranty
repair.
Note: You must have a sales receipt from an Authorized Mackie Dealer to
qualify for a warranty repair.
You can reach a technical support representative
After hours, visit www.mackie.com and click Support,
Need Help?
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
or email us at: techmail@mackie.com
Owner's Manual
35
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