Mackie HDR 24 User Manual page 6

into the front panel drive bay. Press it firmly
into place, and latch it by pressing the bail
handle downward until it's fully seated.
3. Insert the key into the lock and turn it a
quarter-turn clockwise. The key locks the
drive into place and powers the tray.
4. Push in the Power switch on the FireWire
drive to turn it on. The M90 drive will
appear on the Macintosh desktop.
5. To remove a drive, first drag the M90 drive
icon to the trash and turn the power off on
the FireWire drive. Unlock the drive by
inserting the key and turning it a quarter-
turn counterclockwise. Two keys are
packed with the FireWire drive, and one
with each M•90 drive.
6. Lift the handle to release the drive, and pull
it out of the drive bay.
Note: Mackie Media are hard drives, and as we all
know, hard drives involve some pretty intricate
technology. So don't shake the little darling, and if
a tray has just come in from a freezing car or
airplane cargo hold, do not install it until it has
reached room temperature.
Service for the FireWire drive bay bought and
residing in the United States is available only at
Mackie Designs. HDR Pro owners outside the U.S.
should consult their local Mackie dealer or
distributor for service.
1. Please verify that the problem does indeed
lie with the FireWire drive bay, and not the
result of a connection or computer problem.
Assuming you've done so...
2. Have your FireWire drive bay serial number
ready — hopefully you copied it down in the
front of this manual (page 3).
3. Call Mackie Tech Support at 800-258-6883
(8 AM to 5 PM, Pacific Time) to explain the
problem. If it can't be solved over the phone,
you will be issued an RA (Return Authorization)
number. You must have an RA number before
you can obtain service from the factory.
4. Pack the FireWire drive bay in the original
box, with the original foam innards or other
packing materials. You DID save that stuff,
didn't you? If you didn't, you'll need to
purchase a new box and packing materials
from Mackie. Mackie is not responsible for
any damage resulting from shipments of
product in "non-original" packaging.
5. Include a legible note stating your name,
return shipping address (no P.O. boxes of
course), daytime phone number, the RA
number, and a detailed description of the
Power Switch
problem, including how we can duplicate it.
6. Write the RA number in
top of the box.
7. Ship the FireWire drive bay to Mackie. We
recommend you get insurance on the
package. Send it to this address:
16140 Wood-Red Rd. NE, Ste. 5
8. We'll try to fix the FireWire drive bay
within five business days. Ask Tech
Support for current turnaround times when
you call for your RA number. We normally
send everything back prepaid using three-
day shipping. However, if you rush your
FireWire drive bay to us via next-day air,
we'll do the same for the return trip. This
does not necessarily apply to non-warranty
service.
HUGE
letters on
Mackie Designs Inc.
Service Department
Woodinville, WA 98072